ComplaintsforHyundai of Fort Myers

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Initial Complaint
03/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Two weeks ago I traded my 2019 VW for a 2024 Santa **** it for $26,500 off from Hyundai of Fort Myers after driving it 400 miles I realized I could not put up with a steering. It was tight and vague I returned ************************* and asked for my VW back I feel I was bullied by ********* to take their deal, they gave me back my VW and kept $17,500 .That was a robbery
Business response
04/10/2024
When the customer came in to discuss their desire to get out of the new vehicle they had recently purchased, we gave them the numbers that would be involved in getting out of the vehicle they purchased and back into their vehicle. The customer made the decision to get back into their old vehicle. We did not force the customer to agree to the numbers we presented for that to happen, we just let them know what those numbers would be. The customer voluntarily chose to agree to those numbers. If the customer was not happy with those numbers then they should not have agreed to complete that transaction. We don't see anything in the transaction that indicates we have done anything that warrants refunding any money to the customer at this time.
Customer response
04/13/2024

Complaint: 21489454

I am rejecting this response because:
The only way I could get my car back was to take the deal at that time.
Their exorbitant profit on the transaction would be considered price gouging .
I am going to follow through with a complaint of price gouging to the Florida Attorney Generals office

Sincerely,

*******************************
Initial Complaint
03/27/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I got a new car with this dealership on Nov 2023. They included an insurance that I want to cancel so I requested this cancellation at the beginning of February directly at the dealership and the representative who "processed" my request told me that it would be canceled in two weeks.However, I called ************************* on 03/21/2024 and they confirmed that they had not received the cancellation request. The cancellation is prorated for each day that the policy is active and if the dealership does not process the cancellation, it will affect the final amount to be refunded or fixed on my car loan. After that call, I contacted the ****************** of that dealership and spoke with ************************ (finance service leader), he told me in that call that he just processed the cancellation but he never asked for any information about my car or my policy number, so I emailed him asking for a confirmation of that cancellation request and until today I have not received any response. The disclaimer of the policy indicate that I can cancel at any time and the amount to be returned will be prorated, but I assume that they do not want to cancel this policy to avoid a chargeback and I cannot make the cancellation directly with *************************, because who should cancel this policy is the dealership, that's how the company that generated the policy explained it to me. TruBundle - policy # TPPX171155 submitted by Hyundai of Fort Myers on 11/30/2023 ****************** Ultimate Security
Business response
04/17/2024
We are going to process the cancellation and refund the premium to the customer as requested. We have spoken with the customer to let her know what we are going to do. She will be satisfied with the resolution once she see that the refund has been applied to her loan balance.
Customer response
04/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
03/04/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I live 800 miles away from this business and recently purchased a car from them since I live so far away I specifically aske the salesperson if the were any lights or codes on the dash and to make sure all the equipment works I was told that there werent any lights on but after receiving my car 2 weeks later I read the message center and there were 5 codes showing up and these are time stamped back to November last year and one from January of this year. I have tried calling multiple times to speak with the general sales manager and have yet to receive a callback about these issues.the salesperson text me to see if everything was good and I asked her if she remembered me asking about the equipment all working and there were no light issues on and she replied yes so I explained how the lights were all time stamped and that at least the service department knew about this I also asked if she could show this conversation to the general sales manager and maybe he would call me back I was then told there was only the tps light on and and once the car left the store they had no control over it .I would normally agree with this except THESE LIGHT CODES ARE TIME STAMPED there is no way around this issue I also have yet to receive any copies of my paperwork as well thanks I also have copies of the conversation about these issues as well Thanks for your help
Business response
03/04/2024
We have researched the customer's complaint. There were no warning lights on or indicators of an issue when the car went through our used car reconditioning process or it would have been noted on the repair order. We do not run any kind of scans for "codes" unless there is an indication that there is a need to do so. There were no indications of an issue at that time.
No warning lights came on while it was on our lot or our sales personnel would have taken it back to the service department.
The warning lights were not on at the time the customer bought the car and they did not come until two weeks later.
The car was bought AS IS-NO WARRANTY.
As a result of the above, we do not feel there is any reason for us to be responsible for any repairs that happened after the customer bought the car from us.
Customer response
03/08/2024

Complaint: 21367624

I am rejecting this response because:
First o all I signed the paperwork in FRONT OF YOUR NOTARY on feb19th the photo of the lights on the message center were taken on feb 25th which is 6 days after I signed the paperwork. And I specifically asked if there were any lights on and there were as the photo prove it,and I HAVE YET TO RECEIVE ANY COPIES OF THE PAPERWORK I SIGNED ON THE 19th of February. I have taken care of the lights and I dont want anything except for you to acknowledge that your company has as not been upfront about this issue.And by the way the crease in the right rear door and the clear coat peeling of the left front fender wasnt disclosed as well And if you need a copy of the *** receipt for the paperwork I signed I can email that as well since your companys paperwork was dated on February 8th not within a few days before I signed with YOUR NOTARY not mine
Sincerely,

*******************
Business response
03/11/2024
We are copying the customer's documents to a flash drive right now and will send it to him in the mail.
We are not willing to say that we sold the vehicle with alert lights on because we have no evidence that we did that. Everything we find indicates that there were no alert lights on when we sold the vehicle. Based on the customer's most recent feedback, it looks like the lights came on 6 days after he signed the paperwork. That seems to verify that there were no lights on prior to that date.
Initial Complaint
02/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
January 16/17, ****. I purchased a 2020 **** Expedition form Hyundai of Fort Myers. No problem with the vehicle. I had sent a text message to my Sales advisor, *******************************. I wanted to know if the vehicle came with two keys. He replied "Yes there is 2 keys". I closed the purchase. Asked about the second key. The key was in a yellow key tag enevlope in the center console. I drove home. Discovered that the second key was not programmed for my vehicle. There was no hidden key. I contacted ****** and explained that I would handle getting a second key. The cost of the key was $350.00, I did not receive closing statments as to the charges, trade values, taxes. I requested this in a letter. No response to letter, voice mail and emails.
Business response
02/09/2024
We have spoken with the customer have agreed to send him a check for $350 to reimburse him for a 2nd key. ******** said he is happy with this resolution.
Initial Complaint
01/05/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This Hyundai dealer refused to honor an advertised price for a vehicle, engaged in deceptive business practices and attempted a bait-and-switch during a meeting with its salesperson. I would like to purchase the car for the advertised price plus ******** taxes, without any other hidden/obligatory fees.
Business response
01/19/2024
When negotiating the deal with the customer, we honored the internet price. The customer did not want to pay any of the other fees that are charged on every deal we finalize with the purchasers. These fees are registered with the State of Florida and must be charged on every deal. We understand that these fees may not be the same as dealers in his state charge, but we have to abide by Florida laws since the deal is being consummated here. The customer has the right to not buy a vehicle from us if he does not want to pay these fees.
Initial Complaint
12/28/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I'm an 86-year-old retiree and a military veteran on partial disability and I feel as though I have been taken advantage of by this company. The reason for my complaint is that I feel the dealer has committed fraud against me. We agreed on a set price of $16,500 and after the dealer ran it through my financial institution it increased to $22,000 and I was completely unaware. Prior to this increase I gave the dealer a check for a $10,000 down payment and no one notified me of the significant price change. I went to my bank and reviewed the entire deal, my bank informed me that something was wrong and that I should contact authorities because the dealership committed what they believe to be fraud. At the end of the deal, the price of the car increased all the way to $32,000. I clearly informed the dealer that I didn't want any add-ons to the car. I don't want to take this to court, but I will if it's necessary.
Business response
01/11/2024
We called the customer and set an appointment to come in on 1/8/24 to discuss his concerns and review the numbers on his deal. He did not show up for that meeting. We will continue to reach out to him to re-set a time to discuss his concerns. If he would like to call us to set up a time, he can call *************************** at ************.
Customer response
01/12/2024

Complaint: 21067539

I am rejecting this response because the business' claim that I did not show up for a meeting is completely false.
Yes, I did receive a call from Hyundai of Fort Myers several days ago and I believe the person I spoke to was *******. He mentioned my BBB claim and attempted to provide a resolution to my claim by saying he "could try to remove the add-ons that I can take off." In the first place, I had explicitly and unequivocally told the salesperson at the time of the sales transaction that I had absolutely zero interest in getting any additional features or enhancements on my car, so there should be no add-ons to be removed. However, since I was at work, I told him that I would have to call him back and I did.
I called him back the next day and got his voicemail. I left him a voice message reiterating what I had told him in our previous phone call that I do not agree to his resolution. I told him that in order to resolve this issue in a just manner, we could resolve it one of two ways.
1. I return him back the car, and he gives me back my $10k downpayment OR
2. I keep the car and we stick to our agreed upon total price tag of the car which was $20,000, apply my $10k downpayment, thereby leaving me with a balance of $10,000 to be financed through my bank.

Sincerely,

***********************
Business response
01/19/2024
The customer came in today and reviewed the numbers on his deal. Any concerns he had with the numbers were either explained to him to his satisfaction or we made corrections to any errors. The customer left saying he was satisfied with the numbers at this time.
Customer response
01/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
11/28/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
2018 hyundai elantra vin 5npd84lf2jh215577 dealer denied warranty repair because of sludge on engine
Business response
12/13/2023
We are aware of the customer's concern. The request to replace their vehicle's engine under warranty was reviewed by Hyundai Motors America (HMA) and it was denied because the customer could not provide sufficient proof that maintenance had been done to the requirements of the warranty terms. This decision was made by HMA, not the dealership. HMA provides the warranties on the vehicles they produce, not the individual dealerships, and they make the decisions on what repairs are eligible to be covered under those warranties. As a result, the dealerships have to abide by the decisions that HMA makes on warranty approval requests.
We understand why the customer is upset. However, we do not have the power to force HMA to cover any repairs under warranty. If the customer does not feel the decision by HMA is fair, they need to reach out to HMA's customer care department to discuss their concerns. That number is **************.
Initial Complaint
11/10/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The dealership is telling me that the gap coverage was canceled, but truwarranty is telling me it was not. Both of them keep giving me the runaround and will not help me. Now I am stuck with a bill. I should not have to pay because I had gap coverage.
Business response
11/24/2023
The refunds for the contracts that the customer requested to cancel have been processed and checks have been cut to her. She should receive them in the next few days if she hasn't already received them.
We apologize for the delay in getting these cancelled.
Initial Complaint
11/03/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In July 2023, I purchased a new Santa Fe. We have had many problems with the dealership from a refund of excessive payment, getting a copy of the paperwork. We have yet to receive the permanent tag. I overnighted the ** state inspection in August. I have called Tx DMV and they have no record of a filing. When I asked for a 3rd temp tag in September I was told they don't like to do that by the General manager. I am in ***** for work and am driving with a expired tag from 29 September. I think I have been more than patient.
Business response
11/07/2023
Our title department has been corresponding with the company that handles our out of state title processing needs and the Texas DMV since receiving the paperwork from the sales department. We have sent additional documentation and additional funds as requested by the **************. Our title department feels we have sent them all that they have requested and the title work/license plate should be complete in 2-3 weeks. We are checking on the availability of another temporary plate and will let customer know ASAP if that is a possibility.
Initial Complaint
11/03/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I agreed to sell my leased vehicle to fort Myers Hyundai during this past September. All the paperwork was completed and they took possession of my vehicle at that time. They agreed to pay me $4162.00 for my vehicle. It has been over 6 weeks and I still havent received the agreed upon amount. Whenever I call to enquirer about the delay, they give me one excuse after another. I believe they have finally run out of excuses, as they do not answer my calls nor do they return my calls to update me about whats going on. I need the help of the BBB to receive my money.
Business response
11/17/2023
We finally received the title to the customer's vehicle from his previous lender. We processed his check and sent it to him immediately. He cashed the check on 11/13/23. We apologize for the delays.
Customer response
11/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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