Business ProfileforDiamond CBD
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3531 Griffin Rd STE 100, Fort Lauderdale, FL 33312-5444
- BBB File Opened:
- 8/7/2017
- Years in Business:
- 9
- Business Started:
- 6/15/2015
- Business Incorporated:
- 6/15/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- CBD, LLC
- First Capital Venture Co.
- Business Management
- Mr. Kevin Hagen, President
- Ms. Emily Smith, Marketing Manager
- Mr. Terrell Mitchell, Customer Service Manager
- Contact Information
Principal
- Mr. Kevin Hagen, President
Customer Contact
- Mr. Kevin Hagen, President
- Ms. Emily Smith, Marketing Manager
- Mr. Terrell Mitchell, Customer Service Manager
- Additional Contact Information
Phone Numbers
- (800) 433-0127Other Phone
- (800) 433-0127
Customer Complaints
28 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
26 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lisa H
08/01/2024
Diamond CBD Response
08/07/2024
Dear *********************,
Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced with our shipping times and product performance.
We would like to clarify that your order was processed within our normal processing times. The order was placed on Thursday, 7/18, and was received on Wednesday, 7/24. Our standard processing times are ***** business hours, and your order was shipped via *** 2-Day at no additional charge.
We strive to ensure all customer reviews are treated individually to maintain high customer satisfaction. We did attempt to reach out to you via phone and email to address your concerns, and we have issued a full refund for your purchase to ensure your satisfaction.
We apologize if your review did not appear on our site. We are committed to transparency and value all customer feedback, whether positive or negative, to help us improve our products and services.
If you have any further questions or need additional assistance, please do not hesitate to contact us directly at **************. We are here to help.
Thank you for your understanding.
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