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          Inspect Solutions, Inc. has 1 locations, listed below.

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            Business ProfileforInspect Solutions, Inc.

            Hardwood Floors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 10/18/2012

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Inspect Solutions, Inc. is a complete flooring inspection resource, here to help no matter what type of surface you have. We provide nationwide inspection services, 24/7 access to our online reporting system with multi-user capabilities.

            Products & Services

            Inspect Solutions provides national professional inspection services for a variety of claims processing. Whether cleaning services, pre-installation issues, insurance claims, product-specific generally, or any other type of specialty claim.

            Business Details

            BBB File Opened:
            10/17/2012
            Years in Business:
            20
            Business Started:
            8/1/2003
            Business Started Locally:
            1/3/2012
            Business Incorporated:
            1/3/2012
            Accredited Since:
            10/18/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Ronald H Gould, President
            Contact Information

            Principal

            • Mr. Ronald H Gould, President

            Customer Contact

            • Mr. Ronald H Gould, President
            Additional Contact Information

            Fax Numbers

            • (888) 854-0936
              Primary Fax
            • (239) 444-0708
              Other Fax

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Erik D

            1 star

            10/08/2023

            Inspector didn't even look at the flooring materials or inspect the junctions. He just came in and made a bunch of false assumptions and gave us a report in favor of the manufacturer. When I proved his findings to be wrong he just came ** with another judgement in favor of the manufacturer which I also proved to be wrong and so on and so on. Ultimately they wouldn't rescind their opinion (even though I proved all of their judgements incorrect) or refund my money. I would strongly recommend against hiring them unless you are a manufacturer and want someone who will assume that the customer/installer is at fault and that your products are perfectly sound even if they are terrible.

            Inspect Solutions, Inc. Response

            10/10/2023

            **************** hired us to provide an independent,unbiased inspection of a vinyl plank installation in his home. His stated concerns were planks that were coming up, delamination at the corners and several planks that had raised edges/corners.

            Upon conducting the inspection, our certified inspector identified several key factors contributing to the issues that were observed.

            The inspector found there was a lack of proper expansion space where moldings were tight to the planks, restricting expansion and contraction. It only takes a few pinch points to cause conditions such as those found here. The manufacturers installation guidelines state: Standard expansion space should be factored at this will suffice for a floor that does not exceed 25 in span or width. Larger floors can be accommodated with an additional expansion space of 1/16 for each additional 5 of span or width up to 40. The inspector substantiated his testing for expansion in pictures submitted with the report.

            In addition, there was low relative humidity in the home, which could be a potential contributing factor. The relative humidity in the home was 21%. The manufacturers installation guidelines state: Flooring should be stored and installed in climate constant or climate controlled indoor location 55F TO 85F and between 30 to 50% relative humidity. The inspector substantiated his testing for relative humidity in pictures submitted with the report.

            The inspector's primary focus is to document and report on all factors and conditions found on the day of the inspection that are not in compliance with the manufacturer's installation guidelines and industry standards. We present the facts as an independent party in an unbiased way, without opinion or speculation. It is common for several contributing factors to cumulatively cause unwanted issues in the flooring.

            There was no evidence that any of the homeowners concerns were manufacturing related.

            In conclusion, the inspector and Inspect Solutions provided the service we were contracted to provide. All issues found were reviewed and photographed by the inspector. He then reported his findings to us. We in turn, reviewed all and presented a report to ****************.

            **************** wants to dictate what the report says.As an independent, unbiased inspection company, we cannot provide a report stating that which we did not find.

            Local BBB

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