ComplaintsforMayor's Jewelers, Inc.
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Complaint Details
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Initial Complaint
01/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was provided an estimate for repair of my breitling watch on 7/22/22 via email and I approved the repair. The repair has not been done after more than 3 months. I have made several phone calls in different days and was not provided with a reasonable explanation other than missing a part. I asked for updates on the completion of the repair and I did not received a promised call back. No follow up e-mails were provided. I am frustrated and disappointed and even fearful that I could lose my receipt, my watch and this excessive amount of wait seems unnecessary. I based my decision in the information provided which seems to have been as the least, inaccurate. This store does not provide proper customer care and the staff lacked the professionalism that one could expect from a self-endorsed provider of luxury services (as the website indicates).Initial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my watch ,a Zenith pilot into the Mayors ********** store on may 25th 2022 for a service and repair to the crown. Several weeks later a received an estimate for the repair, which i agreed to.After weeks of hearing nothing from Mayors regarding the service i called the store and was told on five seperate occasions that they would call the repair service and get back to me, never happened. Two weeks ago i called the repair service and asked them what the situation was, they told me that the service had not been approved,which i had done in July. In the meantime i went to the store and was told that the service company was waiting for a part which was a lie because the repair had not bedd approved at that time.Initial Complaint
04/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
Watch arrived missing a part (a s**** on the bracelet).
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.