ComplaintsforPerformance Golf

Golf Lessons

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Initial Complaint
04/29/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a training golf club from Performance Golf. This was a one-time payment for the item. A month later they are charging me $31.03 for unauthorized billing. I called the company and followed the direction of their recorded message to hit "3" for billing issues. When I hit "3" I got a recorded response that said, "This is not a valid entry." I emailed the company and told them to cancel the subscription that they surreptitiously signed me up for. This subscription was unauthorized by me. This is very unethical in terms of doing business. I only wanted to purchase the golf training club and nothing else. I did not authorize any other charges.
Business response
05/01/2024
To whom it may concern,

I trust this message finds you well.

I am writing in response to a complaint submitted by *************************** regarding recurring charges associated with his account.

The complaint pertains to his subscription to ************* Our records indicate that ******* purchased the Straight Stick product on 04/03/24, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 plus tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by ******* at the time of purchase.

To address this issue, we have taken the necessary steps to terminate the ************ subscription to prevent any future charges. Additionally, we have processed a refund for the related charge

Thank you for your attention to this matter.
Customer response
05/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
04/20/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
First I also have an address of *******************************************************************. On 2/2/2024 I was charged for two golf clubs that I purchased. One charge was for $370.62 and the other $190.64. From What I saw this was the only thing that I purchased. Apparently during the course of purchase and filling out information for shipping I was also charged with other items (training videos) that I was not aware of and no intention of purchasing. I have not used any of these training aids. I was only interested in the two clubs purchased and nothing else. These other charges were 3/6/2024 for $99.00 and for $499.00. These was also charges on 3/16/2024 for $29.00 and two more on 4/16/2024 for $99.00 and for $29.00. I have contacted their support email two times with no response regarding these charges. The company that I am writing about is Performance Golf. This type of thing seems to be a recurring situation with many other customers.
Business response
04/22/2024
To whom it may concern,

I hope your day is going smoothly.

This is in response to the complaint filed by *************************;regarding the charges on his account.

Based on our records, Robert bought our SF1 Driver and *** clubs, which include a 14-day trial for ************* After the trial, a $29/month billing begins, as outlined in our Terms of Service. This arrangement was clearly outlined in the terms of service agreed upon by Robert at the time of purchase.

Moreover, our records show that ***********;spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champion's Pass and VIP Coaching which then bills $499 and $99/month after the trial period.

We have taken the necessary steps to cancel these subscriptions, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the related charges.

I trust this resolution brings about an amicable conclusion to the matter.

Thank you.
Customer response
04/23/2024

Complaint: 21602352

I am rejecting this response because: I do not recall talking to any one about this and certainly would not have agreed to pay this amount for this. They may have indicated that I had a free trial but nothing was said about charges after the trial. All I wanted was the two clubs that I ordered. After I selected the clubs there were numerous and continuous options, offers, deals, other club options, before I could get to the end to just purchase the two and only two items I wanted. They make it very difficult to complete what should be a simple transaction and it appears to me that the purchase of golf clubs is secondary to the effort to get you to buy what they are really selling: these training videos. I never used them, never intended to use them. The only thing I remember talking to them about was why my club was delayed in shipping when I paid extra to expedite the delivery. I was told that the delivery time was not based on when I ordered the club but based on when they were able to package and ship. So the one club that I did not pay extra arrived days ahead of the one that I did pay extra. So I just thought OK they got me on that one and will not debate this extra charge. The hundreds of dollars of extra unwanted videos that I DID NOT use or DID NOT go looking to purchase in my opinion is underhanded and deceptive. They need to be upfront regarding these extra items. In reading the BBB responses that go back years and years it is apparent to me that this their normal standard operating procedure. Shame on them.

Sincerely,

***************************
Customer response
04/23/2024
I just now checked my Credit card history on line and have noticed that I was refunded all the items that I questioned in my original complaint. Thank you BBB and Performance Golf for doing this.
Regards
*********************
Initial Complaint
04/19/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a golf club from performacegolf.com on or about 2/24/2024. In this company's misleading and deceptive sales campaign, they flood you with an extremely daunting amount of information including golf tips, an explanation of their product, and multiple pitches for additional products. What you might miss in there is that you are given a free trial of a recurring service that will automatically begin as a charged purchase to your payment method you provide after the 14 days. I noticed the charge on my account register after approximately 2 months. I chalked this up to a mistake on my part, and sought to cancel the membership going forward. This company has a non-existent avenue for your to cancel any service quickly or with ease. I cannot login to my account often due to "cookie issues", I see various complaints about how many calls and the length of the calls you'll have to make to attempt to have it cancelled, so I avoided this, and I tried to contact customer service both via email and through their own website and magically cannot get an email to be delivered to them or a message through to the website while they wait for the next billing cycle. I'm deeply troubled by this predatory approach and just want my membership cancelled and the $30.29 monthly charge to stop immediately. Think twice about using the company that does provide a useful product but will not rely on up-front and trustworthy business practices to keep future business. In summary, I JUST WANT TO CHARGES TO STOP!!!
Business response
04/22/2024
To whom it may concern,

I trust this message finds you well.

I am writing in response to a complaint submitted by ************************;regarding recurring charges associated with his account.

The complaint pertains to his subscription to ************* Our records indicate that ******* purchased the Straight Stick product on 02/24/24, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 plus tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by ******* at the time of purchase.

To address this issue, we have taken the necessary steps to terminate his ************ subscription to prevent any future charges. Additionally, we have processed a refund for the related charges.

Thank you for your attention to this matter.
Customer response
04/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
04/19/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a training golf club from Performance Golf. This was a one-time payment for the item. A month later they are charging me $29.84 for unauthorized billing. I emailed the company and they are saying that when you purchase a club, you automatically get signed up for online training videos and that if you don't call and cancel, you get charged. This was unauthorized by me. They claim that it is in some fine print and when you hit the button to purchase the club it automatically sets this up. I feel that this is a fraudulent way of getting unauthorized billing amounts from customers. This is very unethical in terms of doing business. I only wanted to purchase the golf training club and nothing else. I did not authorize any other charges.
Business response
04/22/2024
To whom it may concern.

I hope your day is going well.

I am reaching out to address the complaint lodged by ********************* concerning the recurring charge on his account.

According to our records, ***** purchased our Straight Stick product last 03/18/24, which includes a 14-day trial for ************* After the trial period, a $29/month plus tax billing begins, as outlined in our Terms of Service. This subscription is optional and can be canceled at any time by contacting us via phone or email. We hadn't received any cancellation or refund requests from ***** until he filed his BBB complaint.

In response, we have canceled his ************ membership. In line with this, we have processed a refund for the related charge.

I hope this resolves the issue.

Thank you.
Customer response
04/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
04/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Today April 17 th. Performance golf billed me $499.00. They sent an e-mail that I opened to see what it was about. I did not sign up for anything but right away they sent me a bill for $499 which they charged my credit card. Nothing in the e-mail showed there would be a charge of $499 for opening the e-mail to check it out.
Business response
04/18/2024
To whom it may concern,

I hope your day is going smoothly.

This is in response to the complaint filed by ************************* regarding the charge on his account for Champion's Pass.

Our records show that ****** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champion's Pass which is then billed $499 after the trial period.

To address this issue, we have taken the necessary steps to cancel the Champion's Pass. Additionally, we have processed a refund for the related charge.

I trust this resolution brings about an amicable conclusion to the matter.

Thank you.
Initial Complaint
04/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a golf training aid from Performance Golf back in November 2023. Shortly after the product arrived, I was called by a sales representative of Performance Golf who offered me a 14 day free trial of online training material which would then incur a $29/month fee. I refused the offer and said that I did not even want the free trial. I have been charged $29/month by Performance Golf since then. I have called ************ and left voicemails many times, but never received a response.
Business response
04/18/2024
To whom it may concern,

I trust this message finds you well.

I am writing in response to a complaint submitted by *********************** regarding recurring charges associated with his account.

The complaint pertains to his subscription to ************* Our records indicate that ****** purchased the StraightAway product which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by ****** at the time of purchase.

To address this issue, we have taken the necessary steps to terminate the ************ subscription to prevent any future charges. Additionally, we have processed a refund for the related charges.

Thank you for your attention to this matter.
Initial Complaint
04/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company charged me for a $499 service I never ordered. I have contacted them via phone and they have not removed the charge. They replied to one email but have ignored any email follow up The email I used for purchase was ******************** They have my charge because they did ship me 2 golf clubs which i authorized Again, I did not authorize a $499 purchase. I was initially suspicious of the Company since their phone order system seemed like a scammy time share pitch My phone is ************ Any help getting my $ back and warning future customers about their business practice would be helpful
Business response
04/18/2024
To whom it may concern,

I hope your day is going smoothly.

This is in response to the complaint filed by *********************************** regarding the charge on his account for ********'s Pass.

Our records show that *********** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champion's Pass which is then billed $499 after the trial period.

To address this issue, we have taken the necessary steps to cancel the Champion's Pass. Additionally, we have processed a refund in the amount of $499 to his account.

I trust this resolution brings about an amicable conclusion to the matter.

Thank you.
Initial Complaint
04/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On February 7, 2024 we ordered an SF1 driver for $249 from Performance Golf. As time went on we did receive a few phone calls/emails about verifying our address and the performance of the driver. A month goes by and I am looking at our credit card bill and find we have been charged on Feb 9 for $99 and $499. Then, I noticed 2 charges of $29 on February 21 and March 21. I then called Performance Golf and the only option was to leave a message. I called 2x within 10 min, but did not leave a message. They did call back within an hour. So, I asked what the extra charges were about and they tried to say we agreed to some sort of training videos. This is false, because we only purchased a driver. Then, I called the credit card and explained the situation and they reversed the extra charges. Then, on April 9, we were charged $99 again. We did not agree to anything extra only the SF1 driver. I want this company to leave us alone and stop charging our credit card for fake charges.
Business response
04/12/2024
To whom it may concern,

I hope your day is going smoothly.

This is in response to the complaint filed by ******************* regarding the charges on her account.

Based on our records, ***** bought our SF1 Driver, which includes a 14-day trial for ************* After the trial, a $29/month billing begins, as outlined in our Terms of Service.

Moreover, our records show that ***** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass and VIP Coaching which then bills $499 and $99/month after the trial period.

We have taken the necessary steps to cancel these subscriptions, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the related charges.

I trust this resolution brings about an amicable conclusion to the matter.

Thank you.
Initial Complaint
04/09/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased two training videos from Performance Golf, and paid $147 and $49 for these videos in June 2023. Unknown to me the company had me "join" their ************ and started to withdraw $29 per month. This has continued unnoticed until it was flagged today, 10 months later, by my wife who happened to see the charge. When I went onto the website there was no way of canceling and asking for a refund. I did call the number on the website but it went to voicemail. I have sent an email with no response.All I did was buy two instructional training golf videos for my son and now have paid $290 in fees for a club that I knew nothing of, and had no intention of joining.
Business response
04/12/2024
To whom it may concern,

I trust this message finds you well.

I am writing in response to a complaint submitted by *********************************** regarding recurring charges associated with his account.

The complaint pertains to his subscription to ************* Our records indicate that ********* purchased the Simple Strike Sequence program, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by ********* at the time of purchase.

To address this issue, we have taken the necessary steps to terminate his ************ subscription to prevent any future charges. Additionally, we have processed a refund for the related charges

Thank you for your attention to this matter.
Customer response
04/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
04/07/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We purchased golf clubs on March 3, 2024. During the process of purchasing, my husband unknowingly opted in to ************* Champions Pass, and VIP Coaching. We have since received the following charges: 1) $30.45 on 3/17 for ************ and most recently 2) $523.95 on 4/5 for Champions Pass. Upon calling to find out why they were charging us, we found out these charges were non-refundable because we called on 4/6 and needed to cancel before 4/5.Upon reviewing prior email communication from Performance Golf about these programs, it does NOT clearly state a need to call and cancel before a specified date. In fact, the email for ************ reads as follows: "Please take FULL advantage of your ************ Free Pass over the next 14 days... If you love it, then you'll continue getting access for just $29/month after your 14-day trial is complete." There is no reference indicating you must cancel or you will be charged.More concerning is the $523.95 charge we received for Champions Pass. First, we were somehow opted into a program w/o even understanding what happened. I can only guess this happened during the purchase of the golf clubs. Secondly, upon reviewing the email documentation about Champions Pass, it does not clearly indicate the cancellation policy. This is not a small amount of money. As a consumer, I feel like we were mislead by deceptive business practices. Based on other complaints I have been reading, we are not alone. We are looking to get both amounts to be refunded.Oder Number: 9B1308BAB9 for *****************************
Business response
04/10/2024
To whom it may concern,

I hope your day is going smoothly.

This is in response to the complaint filed by ***************************** regarding the charges on his account.

Based on our records, ***** bought our SF1 Driver and EZ Clubs, which includes a 14-day trial for ************* After the trial, a $29/month plus tax billing begins, as outlined in our Terms of Service.

Moreover, our records show that ***** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champion's Pass and VIP Coaching which then bills $499 plus tax and $99/month after the trial period.

We have taken the necessary steps to cancel these subscriptions, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the related charges.

I trust this resolution brings about an amicable conclusion to the matter.

Thank you.
Customer response
04/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have also confirmed the money has been refunded as indicated in the response.

Sincerely,

*****************************

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