ComplaintsforThe Lovesac Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 6/17/23 we purchased a lovesac sectional couch. It was never disclosed to us that we needed to put it together. Each back piece weighs 34 lbs and all pieces need you stretch the washable covers on. My husband spent 3 days trying to get this out together. He watched videos on you tube. Followed all directions. The couch looks terrible. The cushions do not fit into the covers and sag at the corners. The couch was ridiculously expensive, *******, and we only decided to buy it thinking it would be the last couch we would have to ever buy. We are moving so as we opened the 22 boxes we threw them out. There was no room to keep them. When I called they would refund us but we need to repack it. We literally wasted 3 days. My husband has arthritis and his fingers are swollen from doing all this pulling and fluffing. It is honestly disgraceful they do not warn people the amount of time, energy and strength required to put this together. I just want them to pick it up and refund my money. Please help.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.