Customer ReviewsforDoral Toyota

I own a 2007 Toyota matrix which unfortunately was involved in an accident last year August 2022. I was rear ended and my car has been in the shop since August last year because apparently Toyota has a "parts shortage". The party involved with repairing my car is Classic Collision of ************ and they apparently ordered the part through Doral Toyota parts. The part name is "Sub-Assy, Body lower back". I'm sure anyone logical can see that it shouldn't take almost a year to get a replacement car body part; and this is the reason for my review today. I have suffered financially because of this. I spent over $10, 000 on a rental car which by the way, Toyota will not acknowledge responsibility for, my insurance company also will not acknowledge responsibility, nor will the insurance of the person who rear ended me acknowledge responsibility. Therefore, I am down $10,000 which I could've used to purchase a new vehicle. I keep calling the Toyota Brand engagement team and they keep giving me further and further dates on the part. I am really disappointed with Toyota's customer service and I hope people out there can see what me an my family are going through because of a *********** that Toyota is unable to provide for almost a year now. I mean seriously, what am I to do? - Fortune Shaba

Dishonest and unprofessional. I was given 3 different quotes for same exact vehicle (Same VIN, Year, Make and Model) with very different monetary value by Sales rep ******************************** I asked an Internet Chat **** ****** Rep and Sales Rep for a supervisor contact they stated the information was not available. I than emailed the receptionist and called for the Supervisor, I was told at 8:58am that she was in a meeting and would return my call. Director of Sales, *************************** did not return my call until after 3pm when I attempted to make contact again. ****** proceeds to tell me that they do not have the ability to change the vehicle info only the price due to an IT error. I asked her for her email so that I may open an email line of communication, she advised she would email me, but instead has ******* emailed me. I would like to make it known I was trying to purchase 2 vehicles. I stayed professional through the entire experience. I was not a disgruntle or unknowledgeable customer. I ended up going to ********************** Dade **********************, where I received excellent **************** resulting in the purchase of both vehicles.

What a terrible experience!!! We, my wife and I, had an appointment set up for today Monday (2/14/22) at 1:00 pm for a test drive. The vehicle we had the testing scheduled for is a RAV4 PHEV This was done after an exchange of emails making sure that the time, and specially the vehicle we wanted, was available. I was assured that indeed that was the case. So, we got to Doral Toyota at 12.59pm, asked for "Nani" the internet sales contact. And we were told to wait. After about 15 minutes waiting I went and asked again and a salesman came to help us. Well it turns out Nani was on the phone with someone else at the time, and the vehicle we wanted...well they did not have it. Granted, it is a very sought after car. But, please, do not lie to potential customers. Do not make us both take time away from work to go there when you do not have the vehicle. Honesty escapes some salespeople. I do not know if this is a common practice at Doral Toyota, but it leaves much to be desired. I'm pretty sure there are some great salespeople at this location. However our experience today was very negative. We felt we were lied to I guess Doral Toyota lost a potential client, maybe it will affect my decision to purchase a Toyota in the future. Nani, please don't lie. Doral Toyota, please be honest

Dear Toyota Customers,

Allow me a minute to share with you a customer service experience that was less than optimal. I drove 14 miles to Toyota of South Florida- Doral dealer to attempt to repair the back hatch motor and the rod of my 2017 Sequoia. They quoted me outrageous sums for the labor and were not sure of the total for the motor. I quickly ordered the part and rod in the parts department and paid $393.89. The sales rep would not order the part until I submitted the paid receipt to him, which I did. He advised me to keep the copy which I did, and I took a picture of it.
My husband, whose name is on the vehicle and the receipt, happened to be close to the dealer and offered to pick up the part in order to save me an hour's drive. I sent him a copy of the picture of the receipt. I called the parts department and spoke with ******* ***** and confirmed the part was there. I also advised him that my husband was picking up the part. Mr. ***** stated the following:
Mr. *****: "Without the original receipt, I cannot guarantee when your husband would be allowed to receive the part. I would have to request a copy from the Toyota department out of Georgia, and I have no idea how long they will take to respond."
Me: "My husband has a photo of the receipt in his phone if you need to confirm it."
Mr. *****: "No, I remember you, and I told you to bring the original receipt. Now I don't know when you will be able to pick up the part. I am busy and will have to call you back when I have time to work on this either today or later this week."
Me: "So just for clarification, in the age of digital technology, if the customer does not have the original paper receipt, but they do have a digital copy of the receipt, they still will not be able to pick up the part? OK, are you then going to refund my money? Do we need to cancel the order? How does this arbitrary rule work?
Mr. *****: "When I have a copy of the receipt, I will call you, but you should check back with me this week regarding the part."

Dismayed with the level of service and wanting to help my poor husband, who was waiting at the dealer, I called the Toyota customer experience center. Within 5 minutes of being on the phone with the representative, my husband was given a copy of the receipt and the part. According to customer service, the dealers are independent of the manufacturer, and they design their own rules. They did confirm with the dealer that even if you order and pay for a part and it arrives if you do not have a copy of the original receipt, they will not give it to you, and you will have to wait until they can produce another paper copy. How long that takes depends on a Toyota office in Georgia, and whatever Mr. ***** decides is the appropriate time to have to wait for not having the paper receipt that day. While this event may seem insignificant in the greater scheme of things, most people would like to be aware of the amount of time and inconvenience they will experience at this dealer if they need service or parts for their vehicle. Don't count on this dealer's service or Mr. ***** to help you promptly solve your issues.

Sincerely,

A previous customer that will think twice before returning to purchase anything at Toyota of South Florida- Doral branch again!