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Business Profile

Health Products

IntelliBrands,LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.14

Average of 22 Customer Reviews

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Review Details

  • Doris B

    Date: 11/22/2024

    I order the Legxercise Pro 100 for $44 back in October, it was coming from *****, Recedecmmerce 161, Thuai Khwang Bankok THiH took money from my bank account, had me follow 17Track to track my package, they said my package was delivered on November 19th,but I didn't receive it,I've emailed with no response, guess this was a scammer, thank you

    IntelliBrands,LLC

    Date: 11/25/2024

    We do not sell the LegXercise Pro through  Recedecmmerce 161. This was a scam. We are sorry that you had this experience.  The review should not be applied to our account due to the fact that we are not responsible for this company or sale.

     

  • joyce b

    Date: 09/14/2024

    I ordered this for my mother and would like to return it. The speed of it is very slow. The remote control was damaged. After seeing all the reviews here, I would like to have an accurate email or phone number to call to initiate the return thank you.

    IntelliBrands,LLC

    Date: 09/15/2024

    You may contact customer service through email or phone

    ************
    *********************************

    You can return the unit to the following address and email customer service the tracking information to speed up the refund process.

    IntelliBrands, LLC

    *******************

    Unit 109

    ********************

    Please include inside the package a note with your full name, address, phone and email address. If you have the order #, please include it. Including this with your return package will expedite your refund or replacement. If you know your order #, please put your order number on the outside of the package.

    Please email us the tracking information when you return the product to us. We can initiate the process once we see the package on its way to our warehouse.

    If you require further assistance, please reply to this email and we'll be happy to help.

  • Penny B

    Date: 08/17/2024

    I purchased this legxercise and decided to return. I called and emailed for 2 months with no response at all. Not one email, or phone call was returned.
    I spent over $200 on this item I can’t use.
    So much for giving the consumer a guaranteed option to return. There should be a class action lawsuit brought on this company!!!

    IntelliBrands,LLC

    Date: 08/19/2024

    Hello


    I looked at our emails and we do not have any record of any attempts to contact us.  Please let us know what email you have been trying to contact us on.


    I am sending you an email now to assist you

  • BETTE C

    Date: 08/08/2024

    I ORDERED A MACHINE AND A SKIN TAG MEDICATION WHICH SHOWED ON THE BROCHURE. RECEIVED THE MACHINE THAT I AM HAPPY WITH BUT DIDNOT GET THE SKINTAG MEDIICATION THAT I PAID FOR ON THE SAME ORDER. IN FOLLOWING THROUGH TODAY I AM GETTING THE RUNAROUND--CALL THIS NUMBER, GIVEN ANOTHER NUMBER WITH NO RESULTS. PLEAE HELP. AFTER RECEIVING THE MACHINE I THREW AWAY THE *** THINKING THE MEDICATION MAYBE SENT SEPARATELY. APPRECIATE HELP. ***********************- 8/8/24

    IntelliBrands,LLC

    Date: 08/09/2024

    Dear *****

    I located your order ******. I did not locate an order for the skintag medication, Sani skin. If you provide an order #, I can investigate where your order for that item is. Please contact CS at *********************************

     

    IntelliBrands,LLC

    Date: 08/15/2024

    Hello *****

    I located your order and it does not appear you placed an order for the skin tag product. **************** will contact you to assist.

     

  • Donna B

    Date: 08/08/2024

    Legxercise Pro order placed July 19th received the machine with a missing controller. I have contacted customer service twice and still no results. Their customer support cannot get this issue resolved so I have a new machine which I cant use without the controller

    IntelliBrands,LLC

    Date: 08/09/2024

    Good Day *****

    I am sorry that the unit you received did not include a remote control. We do have a replacement order in our system. I did locate your request to return the unit and we will honor your request and send you a return label.

    I am sorry that your experience was unpleasant. 

     

  • Erin C

    Date: 07/26/2024

    On July 2, 2024, I ordered the Lexercise Ellipse machine, order #******. It included the machine, not slip mat, footstrap, faster speed setting, 2 yr. warranty, etc. The deluxe bundle. I called approximately a weel or so later because I had not received a shipping notification. I have to tracj all my expected package to make arrangements to receive them. I was told at that time that the Elipse units were out of stock but more were expected in this (that) week and my order would be shipping at that time.July 23, 2024, wrote the compeny again regarding my unshipped products. Same basic message "...We genuinely appreciate your business and are optimistic that the new inventory will be in stock this week. Once available, we will prioritize shipping backorders from oldest to newest."July 26, 2024, still no shipping info. **Will my 2-year warranty begin from date of order or from WHEN/IF I EVER RECEIVE THE PRODUCT???

    IntelliBrands,LLC

    Date: 08/02/2024

    We apologize for the delay in fulfilling your order. Your order was delivered today. Please accept our apology for the delay and we hope the Ellipse provides you the movement you desire.

  • HERBERT J

    Date: 05/30/2024

    ************ ordered the ellipse leg exerciser on May 14, 2024, order #*****. After one week I emailed to find out when it would be shipped. I had not heard anything regarding shipping. I was told due to the amount of orders it would take another week. I emailed them again after another week. I was told they were out of the foot straps and just got them and send shipping info as soon as possible.I called the customer service/support today *******. They told me the same issue with the foot straps and that the shipping department is filling the orders as quickly as possible. I asked to speak to manager or supervisor. I was told this is not possible and I could request a return phone call that would take 24 to **************************************** I asked the support person if he could transfer me to a manager/supervisor he said he was unable to do so. I very disappointed and dissatisfied with this situation. The foot straps were not noted on the website as being out of stock. All I want is my procduct .

    IntelliBrands,LLC

    Date: 05/31/2024

    Mr. ****

    I am very sorry that you experienced a delay in shipment of your order. Your order is shipping today 5/30 via FedEx.

    Intellibrands Customer Service

  • Dewayne G

    Date: 05/27/2024

    I ordered a leg exercise machine for my elderly mother on May 13th. Its now May 27th and I havent received a tracking number or anything. I read the reviews and a lot of folks have had the same issue. I wish I read the reviews first. This place is a scam.

    IntelliBrands,LLC

    Date: 05/28/2024

    Dear ******

    Your order # is 478394. We experienced a delay with the foot straps that you ordered and this caused the order to not be shipped as quickly as we typically ship. Your order will ship the week of 5/28.

    We apologize for the delay and appreciate your patience.

     

    IntelliBrands,LLC

    Date: 05/31/2024

    **************

    I apologize for the delay in shipping your order. Your order has been given to ***** and has been delivered

  • Deborah I

    Date: 04/25/2024

    I have been trying for almost 3 weeks to receive my replacement for the one I returned and have been getting the run around. I sent them the tracking # they received it on 4/2 . I have called numerous times and get a different story from everyone I speak to, I asked to speak to a supervisor I was told he would call me his name was ******* . I have yet to receive a call it is 4/25. I think that is enough time to send my replacement. I am disabled and its very stressful. I returned it because it was not working properly. I had the insurance on it , I did everything they asked and I still have not received the replacement. When I spoke to them the first time I was told it was sent to call back for tracking no. When I called back I was told it wasn't sent out yet I was told he would put a rush on it, call back for tracking # after that I was told the same thing every time I called . I do like the machine I would like my replacement!!!!

    IntelliBrands,LLC

    Date: 04/26/2024

    Hello *******


    You have purchased an Ellipse and a Legxercise pro from us and you returned one of the units for a replacement. I have sent you an email asking which unit you need replaced. I will assist you with the replacement process.


    I apologize for the delay in processing your request.


     

  • Patricia B

    Date: 03/25/2024



    Purchased the LegXercise Max on March 14, 2024 for $189.94! Order number 211572! After ordering the machine I realized based on reviews, this would not be suitable for my husband! He is a disabled veteran with diabetes and other medical conditions! I called to get a refund (it stated on advertisement could return for refund)! I was told by a representative from the company that they do not supply return labels! I returned machine to fedex. I checked with my bank to make sure a refund had been issued and was told there is a pending credit for $109!!! They charged me $80.00 postage!!! I am in shock!! They take advantage of sick, senior citizens and should be ashamed! I’ve tried calling them and they will not answer phone or return the call!

    IntelliBrands,LLC

    Date: 03/26/2024

    The customer contacted ********************** asking to return the unit. The agent explained that the customer was responsible to return the unit and that the customer should contact us with the return tracking number. ******** did not contact us with the tracking number. We did not refund her for $109, that must be for a different company transaction that has nothing to do with our company.


    I have issued a full credit of $189.94 to ********'s credit card today 3/26/24.


    Thank you

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