Reviews
This profile includes reviews for J & T Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 35 Customer Reviews
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Review fromSpencer C
Date: 06/02/2025
1 starI paid J&T Solutions, owned by Tyler Soutee, for a vacation booking service that was supposed to save me money and make travel planning easier. Instead, I was completely scammed. The service was falsely advertised – I was promised exclusive deals, personalized booking, and cost savings, but none of that ever materialized.
After taking my money, Tyler became unresponsive and failed to deliver anything close to what was agreed upon. What I got was a mess of empty promises, no real bookings, and zero follow-through. When I tried to get answers or a refund, I was ignored and stonewalled.
This company is dishonest and predatory. Tyler Soutee and J&T Solutions are not to be trusted under any circumstances. If you value your money and your travel plans, stay far away.
J & T Solutions, LLC
Date: 07/24/2025
We are looking into this matter. This member is speaking of a promotional certificate he received and it’s not part of the program he purchased. We look forward to resolving this issue asap.Review fromPat D
Date: 05/14/2025
5 starsAbsolutely amazing experience so far. We’ve booked 4 trips in the last 2 years. I promised Harry the day we got out money back I’d leave a review. Have already referred in 4 friends and look forward to many more tripsJ & T Solutions, LLC
Date: 07/24/2025
We are happy that you’re happy!Review fromDenise G
Date: 02/05/2025
1 starAfter reading the comments below, and knowing I was the gullible one falling for the presentation. The presentation sounded so amazing and that I would get such amazing deals. I fell for it, because I wanted to travel more.
I am filing a complaint here, since I cannot get a hold of anyone on the phone, the manager I signed up with, (review won't let me name person) or the owner, I tried email. (which did not work).
I called the reservation line, and they gave me another number to call and complain to and that did not work.
I am very disappointed with this "wholesale" club. I do not feel that they really save you any money. As I recall sitting through the amazing presentation, many things were promised, but none have been delivered.
I was made to believe that all these wonderful trips would be at my fingertips for practically half off. Every time I call, I basically have to say what I want (like find the hotel prior to calling) or the ones I am given are nothing spectacular like in the slide presentation. All I have saved on hotels, is basically taxes.
I tried to get an all-inclusive resort and ended up booking on my own for cheaper. When I reported this, you all said there was a computer glitch and offered it to me for 20.00 cheaper! Which was NOT a deal, because we received free airport shuttle, and you did not offer that.
I am trying to book a cruise and same thing; no real deals and you all are acting like the cruises are full - when I find rooms on my own.
I imagine you do not offer any refunds or desire to help a customer be satisfied or even teach us how we really save money with this membership since we cannot get a hold of anyone who seems to care.
A warning to anyone thinking this is the way to go - DON'T.
What is another trick they do, is have this presentation on a Friday and you only have 3 days to cancel, and it is not enough time to check it out.
STAY AWAY!!
I am an unsatisfied member.Review fromPete B
Date: 12/19/2024
1 starJ & T Solutions offered a “free cruise” as an enticement to sign on. That was back in the beginning of May of ‘24. Life happens and we need to plan so I tried to contact them after hearing nothing starting on 12/17. I left messages on 12/17 and 12/18 and no response back. It’s impossible to get a live body as the calls go instantly to voicemail. What good is vm if there’s no return call? It’d become clear to me that this is nothing short of a scam operation with professional salespeople taking advantage of people from the get go. No, I will not be continuing any “membership” with an organization that doesn’t serve its unsuspecting customers.J & T Solutions, LLC
Date: 07/24/2025
We booked Pete an awesome vacation to Las Vegas. Flights and resort lodging for less than $100. He is a very happy member now.Review fromKristine B
Date: 10/10/2024
5 starsCustomer service is really good, and savings on our vacations is even better! Very pleased that we made the decision to be a part of J&T Solutions!J & T Solutions, LLC
Date: 11/14/2024
We look forward to booking many more memorable vacations for you and the fam!Review fromBecky M
Date: 09/24/2024
5 starsWe've gotten some great deals on hotel stays so far and Tyler has gone out of his way to really help us out. Highly recommend for someone who needs frequent hotels or at a point in life where you get to plan vacations, very happy with the company.J & T Solutions, LLC
Date: 11/14/2024
I’m glad we can assist and we hope your son’s football season is fun for everyone!!Review fromnancy h
Date: 09/18/2024
5 starsHi, my name Is Nancy. My husband and I just want to thank Jon and his team for all their help on our summer trip. The savings were better than expected, considering we only used them for hotels ( avg. savings of ($25 to $75 per room). The two of us, plus our son and his family took a 17-day trip out west hotel hopping with no real plan. Thankfully we had a lot of help along the way, and as easy as it was combined with what we saved, we can't wait to see what they do for us in Alaska next summer.J & T Solutions, LLC
Date: 11/14/2024
Alaska is amazing! We are glad the program is benefiting you!Review fromJamie L
Date: 09/07/2024
1 starWe received a mailer advertising a complementary cruise if we sat through a presentation. Long and short the presentation implies savings on vacation by having access to wholesale prices after a $10,699 purchase club membership price and a $249 annual fee. There is also an approximate $499 processing fee. There are slide show comparisons of the wholesale price compared to retail. What could make the presentation better would for the presenter to put a computer screen up, log into an actual account, and have the ability to see a price comparison in real time of the club price while someone is able to search for the same trip. Without this, it looks like a hollow sales pitch. If you have ever bought a car from a used car salesman, there are some similarities. When we decided it was not for us, we were offered an approximately $4000 dollar purchase price, rather than the $10,699 price. You see, the purpose to sell you the program is to save you money, but if you are gullible to give us the full $10,699, we will take that too. Do an internet search on these folks, a lot of consistency in reviews. At the end of the presentation we were told the complementary cruise certificate would be emailed to us. Haven't seen that either. Our salesperson seemed like a nice person, but at the end of the day, my opinion it was one of the most amateur, insincere presentations I have attended. Receiving the "gift" would be nice as promised, but at the same point, being gullible to not leave after the first five minutes was our fault, so I probably deserved it.J & T Solutions, LLC
Date: 11/14/2024
This person is NOT a member, and I personally spoke to them. Their real issue is they did not see the email we sent with the cruise voucher. It had been mailed, and we resubmitted it. They have received it at this point.
I will comment on a few things to explain more than what our guest stated.
- we cannot show live pricing in our seminar because of legalities and contracts we have with providers. We are a members only private agency. Therefore we can not go live with the general public
- our price does start at $10,699 and that is what most people pay for our full program. The $4000 program is much much less in benefits. It is a program that expires after two years, family members cannot use the program, and condo weeks are not part of the program. We do not Like selling this program because it is not near as good for most clients. We currently do not offer it unless it’s a very rare circumstance.
-as far as “do research and being a lot of consistencies in reviews”- we service over 20,000 members with a 98% satisfaction rate. The majority of our reviews in the past have been from the “promotional gift” that we use for advertising and has nothing to do with our program.
From the get go, this guest was combative and wanted to tell us how we should do our job. But as you can see from
Their review our representative was still nice.Review fromDiana R
Date: 08/30/2024
1 starWHAT A WASTE OF MONEY!!!! We signed up for the travel "deals" that we were supposed to be receiving on their "sales" and "last-minute deals" two years ago and have NEVER HEARD A WORD FROM THEM SINCE SIGNING UP! Not one card, postcard, phone call, e-mail, ad, discount trip notice, NOTHING! And since we have caller ID on all our numbers, there can be no claim of "we tried to call you". We bought into the lies and will be filing complaints with several entities in an effort to get our funds back. They even took a fee to get rid of our timeshare and we cancelled that action, but they never returned those funds either. So we are out both the travel club and timeshare "disposal" fee. VERY UNHAPPY. Be forewarned....J & T Solutions, LLC
Date: 11/14/2024
I have since spoken to this member, and there was a little bit of confusion. And the Member is very pleased to move forward. This member had went to another presentation, and also owned another type of travel membership. She was getting us confused with them. And as far as getting rid of her timeshare, she went to the resort and decided to keep the timeshare after the fact. We sense have refunded that money to the client that they paid to get out of the timeshare.Review fromEli S
Date: 07/26/2024
5 starsJ&T solutions was recommended to us by a friend to exit our time share . Charlie was very helpful and informative and gave us great advice and did not ask for money he was honest with us on what needs to be done,so thank you. One less thing we need to worry about. Will definitely recommend your company
Eli S
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