Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was planning an intrastate move from ************************* to ************ SC of an 1800 sf 3br/2.5ba house with 2 car attached garage, and found Amerisafe through an internet top company search. They called on 5/11/25 and directly proceeded to the moving estimate without informing me they are a moving brokerage, not an actual moving company. The move was to take place over a weekend and I specifically asked how the items would be handled and was told I would have an entire truck reserved that would be rolled into a climate controlled warehouse over the weekend, either in ********** or ************, then unloaded at the destination. I spoke with ******* ****** and **** *****. I was pressured to make a deposit of $2485.78 during the phone call that was necessary to complete the reservation during the extremely busy moving season. The emailed contract contained errors, I was assured that they would be corrected and was pressured to sign the incorrect contract. On 6/3/25 (2 days before move) I received a follow up call from ******* ****** re-confirming everything above and promising 4 movers (1 driver and 3 helpers) On 6/5/25 at 11:30am a 26ft Penske rental truck arrived with 2 movers who immediately said the truck was not large enough and required an additional $2790 to complete the move. I called customer service ****** ******** and was told ******* no longer worked for the company and she could not vouch for what he had told me. With no choice, we agreed. The load was finished with a 15ft u-haul at 9:30pm. The contracted movers (Source1) took the household out of state to *******,** and unloaded the rental trucks into a warehouse. The move completed on 6/14 with many items damaged and broken. I sought a resolution directly with Amerisafe and was told by ****** ******** that Amerisafe had not made any misrepresentations and had provided industry standard service. The misleading information provided by ******* and **** was material in our decision to use Amerisafe.

  Business Response

  Date: 07/28/2025

  Dear BBB Representative,
  
  
  We are writing to inform you that we have reached a resolution with the customer regarding the complaint filed against AmeriSafe Moving Services. After reviewing the details of the case and working closely with the customer, we have provided a $500 refund of the original deposit amount as part of the agreed-upon settlement.
  
  
  We consider this matter resolved and have communicated this resolution to the customer. If any further documentation or confirmation is needed, please feel free to reach out.
  
  
  Thank you for your attention and assistance in this matter.
  
  
  Sincerely,
  AmeriSafe Moving
  
  
  

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a deposit with Amerisafe Moving back in February of 2025 to move my home from ************************ to *********** *****. I was told I had $10,000 in insurance coverage on all items to be moved. On or about the first of March I contacted Amerisafe to give them the date of pickup of all my belongings. My quote for this move was $6,100. $100 was added for a heavy large tool box. When the movers arrived at my home on March 13, 2025 it was a different company called Anapa Moving from ******************. When they arrived they told me there would be a $500 charge for my large tool box and additional fees for moving more things than they had room for. I had provided Amerisafe with pictures of everything to be moved and went over this in detail with ****** including pictures of the inside of my home and my big tool box. Upon picking up my belongings the Anapa people told me there would be additional charges of $500 for my tool box and $3,335.23 for things that they were not aware of?? They also said I would have to pay an additional $3,335.27 upon delivery move in? This was never discussed with me. These Anapa people were impossible to deal with and being my home was sold I had to move out. Upon delivery of my belongings on May 13, 2025 the Anapa people said I would have to pay an additional $1,200 in Cash because they had to rent a U-Haul truck to put all my things in claiming they could not get close to my home with their truck. That is a lie. I saw their truck. I could have put their truck as close t my home as they put the U-haul truck. Then on top of this there was a lot of damage to my beautiful new tool box because they did not property protect it and stacked tings on top to cause damage. Both side, the back and front have bent sheet metal, scraped off paint and dents all over. This tool box was perfect when it let Washington. They made me go thru their company to resolve my claim for damage.

  Business Response

  Date: 07/15/2025

  Thank you for taking the time to share the details of your moving experience. Im very sorry to hear about the challenges you encountered and, most especially, the damage to your tool box. Your frustration is completely understandable, and I want to assure you that we take your concerns seriously.
  

  As a licensed broker, AmeriSafe Moving Services coordinates the logistics of your move, but the actual transportation and handling of your household goods are performed by a licensed motor carrier in this case, Anapa Moving. Because of that, all claims for loss or damage must be filed directly with the carrier's insurance/claims company, per federal regulations.
  That said, our customer service team is here to support you. We will gladly provide you with the full claims contact information, instructions, and help walk you through the process step by step to ensure your claim is submitted properly.
  

  Additionally, we recognize the inconvenience and stress this situation has caused you, and as a gesture of goodwill, AmeriSafe will be issuing a $500 refund to you. While we cannot reverse the issues you experienced, we hope this offer demonstrates our genuine commitment to making things right where we can.
  

  Please look out for a separate email from our team shortly with the carriers claims instructions. If theres anything else we can do to assist in the meantime, dont hesitate to reach out.

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 07/19/2025

  I would like to write a review of this matter but cannot find a link to click on to do this?

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired AmeriSafe 3/30/25 to professionally move me from ** to ** before 6/24/25, the closing date for the sale of my PA home. After multiple conversations to confirm items and required cubic footage, I was quoted $18,072.95 for the capacity of 2523 cu ft on two 26' trucks and full use of all materials allocated. I paid ********* by credit card to AmeriSafe and received email confirmation that my anticipated remaining balance would be $7,310.51. This remaining balance would be adjusted to the actual size of my order based on cubic footage utilized on the trucks once loaded. The materials were not supplied, the contracted vendor, Bristol ******************************** arrived on a Sunday and after walking thru my home, said my remaining balance for the two trucks was $15,957.34 and was due in cash only. The trucks were not loaded fully, my items were not wrapped or secured and most all furniture items have damage. Boxes were thrown off the truck or dropped off the tail gate with no regard. Items were not placed in the rooms as requested. Items unassembled were not reassembled. Furniture was dragged/pushed thru the house marking the hardwood floors and walls. Carrier expected me and my sons to help unload the trucks. I was misled, bullied and forced to overpay for services that were not provided when I was vulnerable and in a time crunch. The only support provided by AmeriSafe management was to arrange for me to wire transfer funds to Bristol ******************************** but did not return any texts or calls after that to assist with the carrier and his disregard for my belongings or home.

  Business Response

  Date: 07/16/2025

  Dear BBB Representative,
  

  We are actively working with the customer to resolve the complaint they have filed against AmeriSafe Moving Services. Currently, we are awaiting additional information from the Motor Carrier to make an informed decision and reach a satisfactory resolution.
  

  In order to ensure we address this matter thoroughly and appropriately, we kindly request an extension. We will submit our response with a proposed resolution no later than July 23, 2025.
  

  Thank you for your understanding and assistance. Please feel free to reach out if any further details are needed in the meantime.
  

  Sincerely,
  AmeriSafe
  
  

  
  

  Customer Answer

  Date: 07/25/2025

  AmeriSafe has been unwilling to truly address any of the concerns brought to their attention.  All our complaints were listed in the original document and fleshed out during phone call with ******** 7/16 and further in attached email chain.  They insist because we did not contact them in real time, they can not validate our complaints despite acknowledging that we did try to call in real time and their company failed to engage.  Further, the carrier initiated a call after delivery but refused to let my adult sons speak to any of the damage that was clearly visible at that time and eventually took the phone and walked away.

  We are not satisfied with the offer of $3K and AmeriSafe has not countered or budged from that amount.  We feel our only option at this time is to seek legal counsel.

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23551257
  
  I am rejecting this response because:

  AmeriSafe has been unwilling to truly address any of the concerns brought to their attention.  All our complaints were listed in the original document and fleshed out during phone call with ******** 7/16 and further in attached email chain.  They insist because we did not contact them in real time, they can not validate our complaints despite acknowledging that we did try to call in real time and their company failed to engage.  Further, the carrier initiated a call after delivery but refused to let my adult sons speak to any of the damage that was clearly visible at that time and eventually took the phone and walked away.
  We are not satisfied with the offer of $3K and AmeriSafe has not countered or budged from that amount.  We feel our only option at this time is to seek legal counsel.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 07/25/2025

  Dear BBB Representative,
  Thank you for the opportunity to respond to the complaint submitted by ***** ******.
  

  We have thoroughly reviewed the customers concerns and have made every effort to address them in good faith. While we maintain that the contract was followed and that all charges listed on the Bill of Lading were valid and consistent with the services rendered, we recognize that the customer was dissatisfied with the overall experience.
  

  To that end, the carrier, Bristol Moving, extended a $3,000 goodwill refund. Additionally, AmeriSafe offered a further $1,200, bringing the total offer to $4,200 in an effort to resolve the matter with the customer. Unfortunately, the customer has rejected this offer.

  At this time, we consider this to be our final and firm resolution, and we believe it to be more than reasonable given the circumstances and adherence to the signed agreement.
  

  Please feel free to reach out if you need any supporting documentation or further clarification.

  
  

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23551257
  
  I am rejecting this response because:

  I don't agree that the contract was upheld and have provided information and photos to that affect.  AmeriSafe never wavered from their original refund offer of $3K that was later identified in ********** email as being from the carrier, Bristol.  It was not until ******** called me Friday, 7/25 in the afternoon and I indicated I would not be taking the offer, that she emailed later with the additional $1.2K from AmeriSafe.  I will be seeking my other options to address this issue including legal counsel.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 06/28/2025 This establishment is a scam. The original quote was $4,400. We ended up paying $6,667. They wait until the day you move to inform you of these price changes so you are pigeonholed into using them. Its so last minute that you have no time to get another moving company. The manager **** ***** may be the rudest person Ive ever encountered. He also is a bully and uses scare tactics to make the sale. On top of all of this, the movers didnt even get all of our belongings! We had to rent a U-Haul trailer and pack our vehicles to the max just to move the rest of our stuff. The movers left in such a hurry after drop off and wouldnt allow us to look inside the back of the truck. Of course, now we have realized we are missing items.Avoid this company at all costs!

  Business Response

  Date: 07/12/2025

  We are sorry to hear that the customer was dissatisfied with their ********************** experience. However, we would like to clarify the following:
  The customer was successfully picked up and delivered, and services were rendered in full. While the original estimate was based on the inventory and details provided at the time of booking, the final cost reflected the actual volume and services required on the day of the move, as outlined in the signed agreement and Bill of Lading.
  We are also very sorry to hear that the customer had a negative experience with **** *****. We take all customer feedback seriously, and we want to assure the customer that this issue has been addressed internally Mr. ***** has been reprimanded, and we have taken appropriate steps to ensure a more professional standard is upheld moving forward.
  Regarding the billing concern: the customer filed a chargeback with their bank for $900. Although we had the signed documentation and would have successfully disputed the charge, we made the decision not to contest it, resulting in a $900 refund to the customer.
  Our goal is always to provide clear communication and fair service, and we regret that the customer felt their expectations were not met. That said, all changes in pricing and services were fully documented and signed for, and the claim that items were left behind is not consistent with what was reported to us at the time of delivery.
  We consider this matter resolved with the $900 refund issued through the bank.
  

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16th, 2025 I ordered a moving services from all my sons movers and paid for them to pack and move pc items. I even paid extra for extra insurance from the company. They then proceeded to break my items and are saying that it isnt covered when I paid for it to be covered.

  Business Response

  Date: 06/25/2025

  Dear BBB Representative,
  Thank you for bringing this matter to our attention.
  After reviewing the details and attachments included in the submitted complaint, we would like to clarify that the documentation references *********** Moving, including an apology issued by their team. We are AmeriSafe Moving Services, a separate and unaffiliated company. This complaint does not pertain to our organization or any services we have provided.
  

  We respectfully request that this complaint be removed or redirected to the appropriate business so it can be accurately addressed by the responsible party.
  

  Should you require any further clarification or supporting documentation to confirm this, we are happy to assist.
  

  Sincerely,
  ********
  *********************************start="1003" data-end="1006"> AmeriSafe Moving Services

  
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attachment. It just continues to fester. They are ignoring my calls, e-mails.

  Business Response

  Date: 06/16/2025

  Dear BBB Representative,
  
  
  We are writing to inform you that we have reached a resolution with the customer regarding the complaint filed against AmeriSafe Moving Services. After reviewing the details of the case and working closely with the customer, we have provided a $1,000 refund of the original deposit amount as part of the agreed-upon settlement.
  
  
  We consider this matter resolved and have communicated this resolution to the customer. If any further documentation or confirmation is needed, please feel free to reach out.
  
  
  Thank you for your attention and assistance in this matter.
  
  
  Sincerely,
  AmeriSafe Moving
  
  

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 07/09/2025

  We had agreed to $1,000 payment to myself to clear the waters. When I reach out to Amerisafe no answer.............no check either. Do I need to reinitiate a claim?

  Thank you,

  ***** *.

  Customer Answer

  Date: 07/10/2025

  Amerisafe will not answer communication.

  We have not been paid yet for the resolution. This should not be considered complete.

  Please seek out payment.

  These people are not easy to work with. Looks like another empty promise from Amerisafe Moving.

  Thank you,

  ***** *******

  Business Response

  Date: 07/14/2025

  Good Morning, 

  As per the email from the customer received this morning. The refund amount was received by the customer in the agreed upon amount of $1,000.00. AmeriSafe considers this a closed matter in good faith. 

  Customer Answer

  Date: 07/14/2025

  The company finally came through after multiple contacts.

  Please consider this resolved.

  Thank you,

  ***** *******

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extremely disappointingI had an extremely disappointing experience with Amerisafe Moving Services. While the movers themselves were nice and courteous, the overall service was disorganized and frustrating. The crew arrived late to bring my household items, and the car transportation came a day early leaving me having to rent a car a day early (more money I should have not had to pay)Most upsetting of all I lost over $1,000 worth of furniture because my inventory was not properly updated by the company. While the movers were at my house, I even called Amerisafe Moving Services directly to try to resolve the issue regarding the amount of space left on the truck, just so I could keep my furniture. The representative admitted they had failed to update my inventory list, and as a result, the truck didnt have enough space to load ************* addition to the lost items, both my vehicles and some of my belongings were damaged during the move. Despite multiple attempts to contact customer service, no one at the company wants to take accountability for the lost furniture or the damage. Ive had to spend a large amount of money trying to replace what they failed to bring money I never shouldve had to spend.This experience was beyond frustrating. I chose this company expecting professionalism and care, and instead I was met with negligence and a complete lack of responsibility.

  Business Response

  Date: 06/24/2025

  Dear BBB Representative,
  We are actively working with the customer to resolve the complaint they have filed against AmeriSafe Moving Services. Currently, we are awaiting additional information from the customer to make an informed decision and reach a satisfactory resolution.
  In order to ensure we address this matter thoroughly and appropriately, we kindly request an extension. We will submit our response with a proposed resolution no later than July 7th 2025.
  Thank you for your understanding and assistance. Please feel free to reach out if any further details are needed in the meantime.
  Sincerely,
  AmeriSafe
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After doing an internet search for movers, Amerisafe called me. It wasn't made clear that this was a moving broker and not the actual movers. Paid a deposit of $3,436.00 for an interstate move between *****, AL and ******, **. Sales agent said if I didn't move I would receive my deposit back. Sales agent said "veteran to veteran, I am not in the business of keeping deposits". When I called and told them I wasn't moving they said I only had 72 hours after payment to get a refund and they couldn't verify what sale agent told me because their tapes only went 3 months back. Signed agreement online on 02/15/2025 but didn't get email with refund policy until 02/20/2025. Regardless I didn't know I wasn't moving within that 72 hours. They said I could get $1000 if I signed and ***.

  Business Response

  Date: 07/02/2025

  Dear BBB Representative,
  
  
  We are writing to inform you that we have reached a resolution with the customer regarding the complaint filed against AmeriSafe Moving Services. After reviewing the details of the case and working closely with the customer, we have provided a $2500 refund of the original deposit amount as part of the agreed-upon settlement.
  
  
  We consider this matter resolved and have communicated this resolution to the customer. If any further documentation or confirmation is needed, please feel free to reach out.
  
  
  Thank you for your attention and assistance in this matter.
  
  
  Sincerely,
  AmeriSafe Moving
  
  

   

  
  

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Household move from **********, **** to *******, **. Promised direct move from driveway to driveway. Mover could not locate correct size truck and shipped first truck on 5/30/25. 1st truck arrived on 6/2/25 with multiple items damaged. 2nd truck left on 5/31/25 and has not arrived yet - 13 days later. Company raised estimate from approx $17000.00 to close to $50000.00. I paid $8000 deposit that was not refundable. Moving crew were non productive, non professional and damaged many items while packing and transporting. I have many photos of damaged items. Amerisafe and Bristol ******************************** were very deceptive and kept making promises that were not kept.

  Business Response

  Date: 06/24/2025

  Dear BBB Representative,
  We are actively working with the customer to resolve the complaint they have filed against AmeriSafe Moving Services. Currently, we are awaiting additional information from the customer to make an informed decision and reach a satisfactory resolution.
  In order to ensure we address this matter thoroughly and appropriately, we kindly request an extension. We will submit our response with a proposed resolution no later than July 7th 2025.
  Thank you for your understanding and assistance. Please feel free to reach out if any further details are needed in the meantime.
  Sincerely,
  AmeriSafe
  
  
  

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23462233
  
  I am rejecting this response because:  I have over 50 items that have been damaged by the movers.  I have over a dozen missing items that have never shown up after 30 days.  The value of the missing items alone is over $4700.00.  I have photos of every damaged item but there are too many to load on this complaint.  No reasonable resolution has been offered by AmeriSafe.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/02/2025

  Mr. *************** you for your response. We want to begin by acknowledging your frustration and again extend our sincere apologies for the challenges and dissatisfaction youve experienced during your move.
  To clarify, the compensation being discussed in our correspondence strictly pertains to the delay in delivery and the service-related issuesnot the value of any damaged or missing items. As weve explained previously in our emails with your daughter ******* *****, any claims regarding damage or loss must be submitted through the formal claims process with the carriers designated claims company, as this is handled entirely separate and must be adjudicated by the appropriate party.
  As a broker, AmeriSafe is not authorized to process or resolve damage claims directly. Please submit your documentation to the claims company so they can begin reviewing your losses under the Basic Valuation Protection coverage included with your move.
  Regarding our resolution offer: we have extended a combined goodwill compensation of $1,200.00$600 from AmeriSafe and $600 from the carrierstrictly in recognition of the late delivery of the second truck and your service experience. This offer exceeds what is typically extended under similar circumstances and is not meant to serve as a settlement for damaged or missing items, whichas notedmust go through claims.
  We remain committed to helping you navigate the next steps and hope this response helps clarify the distinctions in the process.
  

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were provided an estimate for a long distance move with AmeriSafe. Told that we should contract quickly to reserve our move detailing pickup (5/17 to 19) and drop off (5/28). We agreed to these verbal terms and gave an $800 deposit. 5/17/25: the move manager, **** started upcharging us, saying we had more stuff than agreed upon, stating that we had too many large boxes (3-4), the size of the boxes was never mentioned and we had about *****. Then is demanded $1000 more after mandating that we agree to be present at 12 noon on 5/28/25 the day of the drop off. on 5/28 when dropoff was to happen, we were told by AmeriSafe and Spartan Transportation that 5/28 was the 1st day available and that the actual dropoff would be 1-5 days from then (Sunday 6/1). On Friday 5/30 we were told that it would be 3-4 days from Friday, which would be Tuesday 6/3. today 6/2/25 we were told it would be 30 more days!! Multiple times we have been yelled at, hung up on, told we would get a call back, or contact information would be given with no follow-up. The binding estimate signed with AmeriSafe states that for a long distance move of our distance (1300 miles), the delivery window is 2-10 days (which would be 6/7 from the first available day. The verbal commitment was 5/28/25. We entered an agreement with this company in good faith. On investigation, ******* doesn't have a license to do the work that they do. Further, we thought we were entering into an agreement with AmeriSafe, but ended up with ******* (and the 2 companies have conflicting delivery dates). ******************************** are not trustworthy, lack transparency and promise verbally without follow or being upfront with time windows. If we had known it would be 10 to 30 days before receiving our goods, we would have chosen a different method of ******************* These businesses are money-grabbing at best and truly nefarious at the worst, unethical in delivery of services for thousands of dollars!

  Business Response

  Date: 06/03/2025

  Ms. ********,

  We are writing in response to the complaint filed by Ms. *********************** their long-distance move arranged through AmeriSafe Moving Services and transported by ***********************

  First and foremost, we would like to clarify that ********************** is a fully authorized and active motor carrier with the ********************************* (***) and the ******************************************* (FMCSA). ******* has no pending cancellations or suspensions, and its possible Ms. ***************** have confused them with another company of a similar or identical namea common occurrence in the industry.
  

  In accordance with federal regulations (49 CFR *******), all licensed motor carriers are allowed up to 30 business days from the first available delivery date to complete a long-distance move. In this case, the customer's first available delivery date was May 28, 2025, and Spartan remains well within the legal timeframe for delivery.
  

  We would like to express our sincere apologies for the delay. The move is traveling nearly ***** miles, and while we fully understand the inconvenience and frustration this has caused, we are currently in the peak moving season. With children out of school, we are actively coordinating and transporting ****** families each month, which can impact routing timelines.
  

  As for the shipment details:
  The estimated shipment size is 452 cubic feet, which is not a full truckload (a full trailer is roughly ***** cubic feet). Because of this, the shipment is being routed alongside other moves, as clearly outlined in the customers signed estimate and agreement.
  To help resolve the matter and in recognition of your inconvenience, we would like to offer the following as a gesture of goodwill:
  

  A $200 refund will be issued to the original card used for your deposit. Additionally, ********************** will reduce the remaining balance due at delivery by $200.

  Spartan Transportation is currently scheduling the delivery and should have an update on the estimated date shortly. 

  In a previous email, Ms. ******** mentioned that they would like the shipment to be picked up by Mesa Moving & Storage in ******, **. If this is still her request, this must be arranged directly with Spartan Transportation, and the final balance due must be paid in full prior to the transfer.
  

  We understand your items are of utmost importance, and we remain committed to working with you to ensure their safe and timely delivery. If you choose to proceed with Mesa Moving, please contact ******* directly to coordinate transfer details and payment.

  
  

  Customer Answer

  Date: 06/04/2025

  Letter of Concerns re: this business and it's practices.

  This out come is okay but this process has been unnecessarily stressful.  My suggestions and recommendations for this company are the following.

  1) it is confusing and confounding to give a deposit to one company and then on pick-up day to have a completely different company show-up.  This puts the customer in a vulnerable position:  it is beyond the window for receiving a refund of the deposit ($800 in this case) and everything is ready to go (it's moving day).  This 3rd party switch should be discussed before a deposit is even made AND the 3rd party should be vetted by the initial company (in this case, AmeriSafe).  This would be a more transparent way of handling business because AmeriSafe knows how they operate and the consumer does not.  

  2) The delivery window aspect of these contracts should be discussed upfront as well, prior to committments being made with the primary company AND should also be congruent with the 3rd party.  AmeriSafe's 2-10 day window for a 1300-mile transport and Spartan's 16 to 30 business window is confounding.  And how many customers are aable to be without their belongings for 1-2 months??  The inconvenience, stress and financial impact is terrible.  This information should be shared with the customer upfront, so that an INFORMED consent and decision can be made as well as alternative arrangements like air mattresses, a motel, staying with family, etc.  In our case, we spent hundreds of dollars on the basics and inflatable furniture to have somewhere sleep and meet basic needs.  Again, in a spirit of good faith, common courtesy and customer service -- ********************** could provide a less stressful and empowering work environment for not only it's customers but also it's employees and decrease contention, stress, conflict and angst, phone calls, back and forth, etc.  

  3) At this point, I would like the committment from AmeriSafe to Spartan to ensure that my son's belongings are delivered by June 7th, 2025 in addition to the accommodations that AmeriSafe has stated they will provide.  He starts his first major job on June 9th, 2025.  If he receives his belongings by and before June 7th, we would be an acceptable resolution of this problem.  And I am happy to chat with AmeriSafe and Spartan representatives.  

  Sincerely,

  ******* ********

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and accept the refund as stated.  However, I  am still concerned about the excessive delay, which has necessitated my son having to buy work clothes for a job hes starting tomorrow 9 business days after the original delivery date.

  I would like to suggest some measures to enhance customer satisfaction with **********************. The experience with AmeriSafe and Spartan has been needlessly stressful. I propose the following:
  
  1) It can be confusing to give a deposit to one company and then have a different company arrive on pick-up day. This situation places the customer in a vulnerable position: pick-up occurs beyond the refund window for the deposit ($800 in this case), and everything is ready for moving day. This third-party switch should be discussed before a deposit is made, and the third party should be vetted by the initial company (AmeriSafe). This approach would provide greater transparency since AmeriSafe understands the operations, whereas the consumer does not. We were unaware that we were no longer dealing with AmeriSafe when the movers arrived, and we did not know that our contract terms had changed.
  
  Suggestion: AmeriSafe should clearly state that they are a brokerage and will not perform the move themselves, and they should refer to third-party companies whose time commitments and values align with those of AmeriSafe.
  
  2) The "delivery window" aspect of these contracts should also be discussed upfront before making commitments with the primary company and should be consistent with the third party. The discrepancy between AmeriSafe's 2-10 day window for a 1300-mile transport and Spartan's 16 to 30 business day window is perplexing. The inconvenience, stress, and financial impact are significant. We expected delivery on May 28th because the ******* move manager, ****, emphasized that we needed to be present at noon on May 28th to avoid additional costs. There was no preparation regarding the process and the possibility of a 2-10 day or ***** business day waiting period for our belongings. Many customers may find it difficult to be without their belongings for 1-2 months.
  
  Suggestion: This information should be shared with the customer upfront, enabling informed consent and decision-making, as well as allowing alternative arrangements such as air mattresses, sleeping bags, towels, and basic cooking items for the potential 1-2 month wait for valuables to arrive. In our case, we spent hundreds of dollars on essentials and inflatable furniture to meet basic needs.
  
  3) It appears that the defensive and rude response from the AmeriSafe representative on May 28th was due to frequent calls of dissatisfaction from uninformed customers about the process and the delay in receiving their belongings. Being honest from the beginning is crucial. Legal compliance does not necessarily equate to the best way to interact with customers. Regulatory timelines should serve as a safety net after efforts have been made to deliver services efficiently and promptly. Focusing solely on the 30-day DOT timeframe is less helpful than striving to expedite delivery for the customer.
  
  Suggestion: To ****** a positive environment and improve customer satisfaction, ********************** could reduce contention, stress, conflicts, phone calls, back-and-forth communication, etc., by being upfront about fine print timelines. This approach would benefit both customers and employees.
  
  Being transparent, kind, and courteous can significantly improve online reviews and patient satisfaction. Treating customers with consideration during their stressful moving experience can lead to increased return business and a better reputation for AmeriSafe.
  
  Sincerely and thank-you for taking the time to receive these suggestions,
  
  ******* ********
  cell: ************
  
  
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 06/26/2025

  We have not received the refunds detailed in this complaint and resolution.  Please advise.  

  D ********-*********

  Business Response

  Date: 06/26/2025

  Dear BBB Representative,
  
  
  We are writing to inform you that we have reached a resolution with the customer regarding the complaint filed against AmeriSafe Moving Services. After reviewing the details of the case and working closely with the customer, we have provided a $200 refund of the original deposit amount as part of the agreed-upon settlement.
  
  
  We consider this matter resolved and have communicated this resolution to the customer. If any further documentation or confirmation is needed, please feel free to reach out.
  
  
  Thank you for your attention and assistance in this matter.
  
  
  Sincerely,
  AmeriSafe Moving
  
  
  

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********