Business ProfileforCashfordiabetics LLC

TLDR: Customer sent ** expired/less than 3 months from expiration products and/or products not on our approved purchase list despite acknowledging on multiple occasions they had reviewed our Important Instructions and having been directly informaned that we do not purchase any product that is expired or less than 3 months from expiration  

Hi *****,

Thank you for leaving this review! As explained in the email we already sent you and in a LiveChat conversation, you continue to misunderstand our expiration policy which is clearly stated on our website and in the information included with every free mail kit. Prior to requesting a free mail kit you had to acknowledge that you had reviewed our Important Instructions where we clearly state that for the health and safety of the people we seek to help, we do NOT purchase any product that is expired OR less than 3 months from expiration. We also explicitly state that we only purchase the items that are specifically listed on our website and on the sheets included with every free mail kit. Sadly, half of the items that you sent to us were not listed anywhere on our website or in the information included with your shipment (iGlucocard brand).  

As your review acknowledges, you sent us a shipment of test strips on April 5, 2024 with expiration dates of April 30, 2024. While those test strips (One Touch Verio) were on our approved purchase list That expiration date is less than 3 months away and was disqualified for purchase. 

Again, all of this information was provided to you before and after you requested a free mail kit from us and you acknowledged that you had reviewed them and still sent us items that we did not ask for or need. We even BOLD and HIGHLIGHT the policy to help make sure it is not missed. 

We should remind you that we have customer service agents standing by our phones, emails, LiveChat and text message. We reviewed our records and we do not see any record of you reaching out prior to sending your first shipment.

We do see that you had a LiveChat conversation with us on March 28, **************************************************************************************************************************** either 2020 or 2022. In that chat we sent you photos from your inspection report showing the expiration dates and stated For the health and safety of our customers, we do not purchase expired test strips or test strips that are less than 3 months from expiration

We see that you did see that message and despite that you still sent us items less than a week later that were less than 3 months from expiration.

We truly wish that you had followed our clear and explicit instructions any of the number of times that they were provided to you. Had you done so then you would not have sent us items that we did not ask for or need.

We pay a HEFTY price for shipping which is why we do all we can to make sure customers only send us products that we ask for and need to fulfill our mission.

We do hope that our continued responses to your chats and reviews as well as our proactive outreach to explain the reason you will not receive a payout shows that at every step of the way we have treated you honestly, reliably and transparently