Business ProfileforExquisite Pool & Spa

Exquisite installed a pool, 30x12 covered patio with elite roof panels and screen caged the area. I have absolutely no complaints on the pool. I pointed out a blemish on one part of the screen enclosure and never had that addressed by Dave. The one elite panel is a very noticable difference in texture and color and stands out like a sore thumb. The biggest issue is, they put up a roof that leaks. I have reported this many times over the last 6 months. They came out numerous times and kept putting sealant on it. Then they tried to blame my roof and shingles. I provided video proof of running hose in the gutter, showing the water was not touching my roof and the gutter was leaking. They came out and put more sealant on. It fixed the one side of the gutter leak. It did not fix the other side. I have reported it twice to the project manager Dave. He stopped responding to me. I have called the office two or three times and I spoke to yet one other person. I filed a warranty claim with the office admin over 2 months ago. I have not been contacted. They are ignoring me because they don't want to invest the time or money in redoing the roof they put up. This is completely unacceptable as my roof is leaking every time it rains. I have tried to contact them directly to resolve all 3 issues and nobody will address it. I did not want to file this report with BBB I wanted to have the right thing done and have them fix the issue for the job I paid for. My next step will be court. This is my last effort before going that route.