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Business Profile

Pool Contractors

Exquisite Pool and Spa
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Exquisite installed a pool, 30x12 covered patio with elite roof panels and screen caged the area. I have absolutely no complaints on the pool. I pointed out a blemish on one part of the screen enclosure and never had that addressed by Dave. The one elite panel is a very noticable difference in texture and color and stands out like a sore thumb. The biggest issue is, they put up a roof that leaks. I have reported this many times over the last 6 months. They came out numerous times and kept putting sealant on it. Then they tried to blame my roof and shingles. I provided video proof of running hose in the gutter, showing the water was not touching my roof and the gutter was leaking. They came out and put more sealant on. It fixed the one side of the gutter leak. It did not fix the other side. I have reported it twice to the project manager Dave. He stopped responding to me. I have called the office two or three times and I spoke to yet one other person. I filed a warranty claim with the office admin over 2 months ago. I have not been contacted. They are ignoring me because they don't want to invest the time or money in redoing the roof they put up. This is completely unacceptable as my roof is leaking every time it rains. I have tried to contact them directly to resolve all 3 issues and nobody will address it. I did not want to file this report with BBB I wanted to have the right thing done and have them fix the issue for the job I paid for. My next step will be court. This is my last effort before going that route.

    Business Response

    Date: 06/09/2023

    We have reached out to the customer and made arrangements to rectify the situation accordingly.

    Customer Answer

    Date: 06/13/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me as long as they hold up their end of the agreement. If they do not, I will re-open the case.



    Sincerely,



    **** *****

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