ComplaintsforVolusia Pennysaver Inc
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
As a new owner for months I have been trying to contact the Pennysaver (tried any and all #'s and emails) but frustratingly get a disconnect or other Pennysavers in ******* I can reach offer no help saying "they are not in the chain". I even posted a sign on my front lawn on Wednesdays "NEW OWNER - I DO NOT WANT THE PENNYSAVER DELIVERED". Please help me. I do not want these on my lawn or in my driveway especially when I travel as it looks like no one is home - and I'm not. It's a security issue!Initial Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am receiving delivery of the ***** Saver newspaper and would like it to stop. I have been unable to communicate this request as all phone numbers available online are disconnected. Please pass this information on to the organization or provide a working phone number for me to contact.Thank you for your help in this matter.Sincerely,***************************Initial Complaint
12/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The Volusia Pennysaver weekly newspaper is delivered to all homes in our area. Many houses are rentals and/or part time residents. There is no information in the newspaper that allows you to contact them and stop deliveries (phone number to call or email address). The newspapers are a nuisance as they sit in the driveways, get blown into the street, creating a tripping hazard, and they easily let criminals know if someone is not home. The ****************** says it is a 1st amendment right and they cant do anything about it. Someone needs to stop them from littering out streets and creating the nuisance they are creating.Initial Complaint
12/16/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
******* PENNYSAVER throws their classified ads paper on our driveway every week and it is not wanted or asked for. We consider it trash.We ask the BBB to contact them to tell them to refrain from throwing their paper on our driveway.Initial Complaint
11/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
After multiple attempts and finally reaching a live person on the last call, this publication continues to be thrown at the end of my driveway. Due to medical conditions with balance and walking in general, it has become dangerous to walk to the end of the driveway to get this paper without the possibility of falling again. I have tried everything within reason to have the deliveries stopped but they just ignore me at this point. The problem has necessitated my contacting BBB. Hopefully you will have some insight to an ultimate resolution. Please let me know if you are aware of any solutions I can investigate.Business response
11/21/2023
November 21, 2023
***** ***** *** ***** ***** ** ****** ****** ** *****
Daytime Phone: ************
******* *****************
Complaint #********
Please accept this as confirmation we have received a complaint from your offices regarding ***** ***** and the delivery of the paper. We apologize for any frustration this may have caused. Mr. ******* account has been documented accurately that all deliveries are to be stopped. We notified the carrier and their manager of the concerns and asked for an immediate correction. This will generate a resolution.
We appreciate the opportunity to address these concerns.
Thank you,
Subscription Management Specialist Team leadInitial Complaint
11/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have started to receive the penny saver thrown on my driveway every week. I have not subscribed to or asked for this service. I live in an HOA with a clear sign posted no soliciting or entry if not a deed owner. I am sometimes gone and do not want these accumulating on my driveway alerting passersby that I'm not home. I've tried all the numbers listed and they are all disconnected. No one to contact. No number listed in the paper either. I just want it to stop.Business response
11/22/2023
November 22, 2023
****** *****
6248 Montego Bay Ct
Port Orange, FL 32128
Daytime Phone: (412) 848-902
E-mail: *******************
Complaint #********
Please accept this as confirmation we have received a complaint from your offices regarding ****** ***** and the delivery of the Penny Saver advertiser. We apologize for any frustration this may have caused. This publication has been being delivered to this address since 6/1/2011 under the listing of "Resident". I have sent a request to the District Management team to have it permanently stopped at this location as of the next delivery date of Wednesday,11/29/2023.
We appreciate the opportunity to address these concerns.
Thank you,
Subscription Management Specialist Team LeadCustomer response
11/22/2023
Complaint: ********
I am rejecting this response because:This is not true. I have lived in the home since 2018 and only started receiving in a plastic bag thrown on my driveway recently. After submitting to the BBB I called the advertisement number and spoke to someone to stop delivery. Was assured it would stop but am still receiving it thrown on my driveway. It’s not just me, but my entire street.
Sincerely,
****** *****Initial Complaint
07/31/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have called twice asking to stop delivery of paper as I am disabled and cannot pickup the paper from my driveway and they keep delivering after being told they will stop. Tried calling again for the 3rd time in six months and all their advertised numbers are invalid. HelpCustomer response
08/14/2023
I have not heard from them and the paper is still being delivered. Thank you for all your helpInitial Complaint
06/23/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Hello, I am having an issue with Classifieds.News-journalonline.com in West Volusia County Fl. They deliver the Pennysaver at my home. I have contacted them several times to have the delivery stoped because I do not want unsolicited mail thrown in my driveway. They said they would cancel the delivery but I continue to get the deliveries even after four weeks. I called the volusia county office at ************ but that number is out of order. I also called the surrounding area Pennysavers and they are also out of order. I called the headquarters at ************ and the address is **** ******** *** *** ****** *** ***** ***** and they have a website of PennySaverPlus.com.Theysaid that each pennysaver is operated on their own.Not sure how to stop this. Thank You..Initial Complaint
02/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have requested a minimum of 3 times for them to stop delivery of their publication at my residence. Now there isn't even a contact number for the Pennysaver unless I want to advertise. I am a Sr citizen and shouldn't have to pay someone to clean up their paper from my driveway every week. I have never requested this paper nor do I want it. Please, someone help!!! I just want this to stop!Initial Complaint
07/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
They throw a newspaper in my yard every week even though I never subscribed for it and I've called them 5 different times to stop delivery.
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Customer Complaints Summary
13 total complaints in the last 3 years.
9 complaints closed in the last 12 months.