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Business ProfileforMedicareInsurance.com
At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 546 Ballough Rd, Daytona Beach, FL 32114-2249
- BBB File Opened:
- 11/3/2020
- Years in Business:
- 8
- Business Started:
- 8/28/2015
- Business Incorporated:
- 1/10/2019
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Health Insurance Associates LLC
- Hours of Operation
Primary
- M:
- 9:00 AM - 7:00 PM
- T:
- 9:00 AM - 7:00 PM
- W:
- 9:00 AM - 7:00 PM
- Th:
- 9:00 AM - 7:00 PM
- F:
- 9:00 AM - 7:00 PM
- Business Management
- Constantine Christoforakis, Owner
- Contact Information
Principal
- Constantine Christoforakis, Owner
Customer Contact
- Constantine Christoforakis, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Pat M
06/02/2023
MedicareInsurance.com Response
06/07/2023
Pat,
First, I would like to apologize if your husband has had any issues with the ***** HMO plan that replaced his ***** PPO plan. HMO plans often have more benefits, but that comes as a tradeoff in the form of a smaller network.
Second, our internal compliance team has reviewed your husband's phone calls with our agent, Lilliana *****. We record all phone calls and store them for at least 10 years. This is both for the protection of our clients and our agents. In this situation, your husband spoke with Lilliana for over an hour. Following our process, the call ended, and your husband even called the agent back directly to enroll in the ***** HMO plan.
If you filed a grievance with *****, these call recordings will be shared with them directly. Again, I apologize if your husband had a suboptimal experience with the ***** HMO, but your husband, after reviewing the plan for over an hour with our agent, knowingly enrolled into the ***** HMO plan with his direct consent.
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