Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used EV from Rick Case Honda and they failed to submit the required *** form to process my federal Clean Vehicle Credit. Ive reached out and received no response. This failure is costing me up to $4,000 in tax credits.I am writing to ***ort a dealership that failed to comply with the *** requirement to electronically submit Form ***** for a used clean vehicle purchase, which has directly impacted my ability to claim the federal Used Clean Vehicle Credit (25E) under the Inflation Reduction ********** Information:Dealer Name: Rick Case Honda Business Address: services ************************************************* ************** Purchase Details:Buyer Name: **** ******** Vehicle Purchased: 2021 Model 3 Tesla VIN: ***************** Date of Sale: 04/18/2024 Per *** rules, dealerships are required to submit Form ***** electronically through the *** Energy Credits Online (*** ECO) portal within three calendar days of the sale in order for a buyer to be eligible for the federal used EV tax ********* date, the dealership has not submitted the required form to the ***. As a result, I am currently ineligible to claim the $4,000 clean vehicle credit, despite meeting all qualifications.I contacted the dealership and sales *** multiple times via email and phone calls requesting they complete the ***-required submission. I received no response and no indication they intend to resolve the matter.The dealerships failure to submit Form ***** not only violates *** guidance, but also places a financial burden on me as a consumer who purchased the vehicle in good faith with the expectation of qualifying for the federal credit.I respectfully request that you investigate this dealerships noncompliance with the Clean Vehicle Credit ***orting requirement and, if possible, facilitate the correction of the missing Form ***** so that I may claim my eligible tax credit.

  Business Response

  Date: 07/07/2025

  I have communicated with Mrs. ******** and we have submitted to the *** and are awaiting a response.  I will update the moment we hear back

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5, 2025, I visited the Rick Case Honda Dealer in *****, *******. There, we met Mr. ****** ******, a salesperson. I told Mr. ****** that I wanted the most basic car, and I mentioned that maybe the Honda hatchback. Mr. ****** spent time on the numbers as we were talking for a long time. After a while, Mr. ****** ****, Director of Finance, invited us to his office. Immediately, he began working on the computer while talking to my brother-in-law, ******. When I decided to speak and explain, I only wanted to discuss price possibilities on a basic Honda Civic, probably at a louder voice, Mr. **** screamed at me, repeating several times, "No drama!", "No drama here!". I kept quiet and hypnotized, like I signed all the papers he was passing to me, without him explaining anything or me asking any questions.I was expecting a copy of all the paperwork I had signed. At that time, he asked me to pay the $4,000.00 down payment plus a trade-in car for which Honda paid $3,000.00 for a total of $7,000.00. Then, Mr. **** gave me a manila envelope, which I thought contained a copy of the contract. I did not check the envelope, but later on, I found out he had given me a contract, which was not signed by ********* that time, it was already getting dark, and it was beginning to rain. I had a headache and felt bad about ****** for the time he had spent with me. When Mr. ****** delivered the car, I asked ****** to drive the car to his home, which was a very short distance from the Dealer. Later on, I drove the car home without noticing for about two days that the car was a Honda Civic Sport.When I found out I got the wrong car, I contacted Mr. ****** about it and asked for an exchange because I did not buy the Honda Civic Sport he delivered. He kept me at it for several days, he asked me to send the form I got in the ****** envelope, which I sent, and never heard from him again. Then I contacted the CEO by letter, but she replied, denying my request.

  Business Response

  Date: 06/27/2025

  I was contacted by Mrs. ***** on the 20th and had explained to her that it was WAY BEYOND our 3 day policy for exchange as she had purchased her vehicle 15 days prior.  Not only had her deal been funded by the bank but in addition, her trade-in had already been sold.  She complained that we had sold her a more expensive vehicle than the hatchback she wanted.  I reviewed her deal and she had purchased a Civic Sport ******************************************************* the Civic line.  She mentioned wanting a hatchback to lower the price but the most economical Civic hatchback models start at sport level and are 800$ more expensive than the one she purchased, so she was put on the cheapest of the two models.  

  I spoke with Anarkis, her sales associate and he mentioned that she reached out to him a week after purchased and had concerns about the insurance, something about adding her daughter to the policy, but mentioned nothing about exchanging the car at the time.

  Unfortunately her contacting us was several days after our 3 day period and in addition to that, her primary concern was to be put on a cheaper hatchback model but the cheapest hatchback is 800$ more than the vehicle she actually purchased.  

   

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23407514
  
  I am rejecting this response because:  The statements made by Rick Case Honda are not true regarding timing of complaint.  I had notified the ******************* within two days after I realizing I was delivered the wrong car.  I have not purchased a Honda Civic Sport but a Honda Civic.  The wrong car was delivered to me. 

  My brother in law and I did not realized the car we got was not what I  had purchased.  It was late and getting dark and it had begun raining when the car was delivered to us.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 06/27/2025

  Not sure why they are rejecting my response.  It is all based on facts.  We are one of the only dealers that allow a 3 day return.  Cust called associate 1 week after and  me 15 days after and both were well beyond 3 day return.  Her deal was already funded by bank and her trade ,sold.  To the associate she was upset about something regarding insurance but to me she mentioned she wanted a hatchback because it was cheaper.  First she would have realized immediately that the car is not a hatchback.  The difference is extremely obvious.  It wouldn't take days of driving to realize.  Also the hatchback is nearly 1000$ more expensive.  Cant see where we did anything wrong

  Customer Answer

  Date: 06/29/2025

   
  Complaint: 23407514
  
  I am rejecting Rick Case Honda Dealer response.

  I contacted the CEO on May 20th because I needed to complain to the CEO about the situation since the salesman did not offer any help, and finally said to me, You bought it.  Perhaps, I should have complained earlier, but I was giving *** ****** time to resolve the issue, being that he was very young, new, and in training.

  Since I did not have any experience buying cars Rick Case Honda looked to me as a trusted place to buy a car.  The only knowledge I had about Honda cars is that they are reliable automobiles, and I stopped at Rick Case Honda because of the close location,both to my home in ******* and ******, where my sister lives with her husband,******. 

  When I met *** ****** ******, a very affable young salesman at the Honda parking lot, he gave me a sense of trust, and I felt confident about going inside the dealership to check out their car prices. *** ****** told me he has been at the job for two months and was in training.  At no point did I indicate that I wanted a Honda Civic Sport. 
  
  I always said a basic Honda Civic, and I'm flabbergasted to learn *** ****** ****** said I contacted him that many days after the purchase.I called him on the second day because the car was delivered on May 5, 2025, early evening, and it was getting dark and I couldn't see the outside, plus I had no idea about the Honda Civic Sports existence.  *** ****** never completed the sale because *** **** took us out of his desk before he was able to complete the sale.

   

  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 06/29/2025

  Kindly see the Market Price for the Honda Civic Sport below:  I paid $7,000.00 down payment and the amount owed by me is $28,000.00 

  2025 Honda Civic Pricing

  The 2025 Honda Civic has a starting sticker price of $25,400, with the range-topping Civic Si kicking off at $31,100. But ****** Blue Book Fair Purchase Pricing currently suggests paying $766 to $1,031 less than MSRP, depending on trim and equipment. These prices are updated weekly.
  
  MSRP KBB Fair Purchase Price (national avg.)
  LX $25,400 $24,518
  2025 Honda Civic Pricing
  The 2025 Honda Civic has a starting sticker price of $25,400, with the range-topping Civic Si kicking off at $31,100. But ****** Blue Book Fair Purchase Pricing currently suggests paying $766 to $1,031 less than MSRP, depending on trim and equipment. These prices are updated weekly.
  
  MSRP KBB Fair Purchase Price (national avg.)
  LX $25,400 $24,518
  Sport $27,400 $26,369
  Si $31,100 $30,334
  Si $31,100 $30,334

  Customer Answer

  Date: 06/30/2025

  I do not see how this complaint could have been resolved.  I purchased a Honda Civic and Honda delivered a Honda Civic Sport which I did not buy.  I called the salesman Mr. ****** and let him know within two days of the mistake.  Of course Mr. ****** wants to take the side of the company because he wants to maintain his job but he does know that I called to let him know of the mistake on the delivery of the wrong automobile, within the time frame of two days.

  The reason why I contacted the CEO, Mrs. **** about the problem was to let her know of the situation the salesman was unable to resolve.  He kept me at it for a while and I was giving him the opportunity to resolve the issue.  When he was unable to come with a solution that is when I contacted the CEO for a solution to the issue.

   

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered this business on 3/20 and expressed an interest in test driving a CR-V Hybrid to compare against other brands' offerings with my partner. We completed the test drive and politely attempted to leave, expressing a want to discuss with each other outside the business. We were followed to our car by Chneider, harassed with figures from warranty to price quotes. Within a few hours, after 10 PM, we received a text message from Chneider still attempting to continue the sale. Since then, we've been harassed by multiple associates including an employee who reports to ***** ***** (who I also told to have his staff leave us alone) every few hours by call or text from multiple different numbers. I have blocked each and told each that we are going with another BRAND, but the concept has still not sunk in. The harassments can happen late into the night as late as 1 AM. We have visited a dozen dealerships in the last few weeks with NONE of them expressing this level of unprofessionalism and ineptitude.

  Business Response

  Date: 04/12/2025

  I apologize and cannot imagine anyone reaching out to you that late.  Please send me your number and i will have you completely extracted from database

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/17/2023 ******* ****** and **** ****** purchased a vehicle from Rick Case Honda. During the signing of documents the F&I at the time ****** ********, told purchasers that the optional coverage was a part of purchase. Violating REGZ and ***** ***** ****** Act in the process. Due to Kimlien's ignorance and Hoai's limited English, signed the documents. These optional products ***************** Contract $1,631.00 and Honda Care Maintenance $1250.00. A message was sent to the ** ******** **** on 03/21/2023 to request the contracts to be flat cancelled at proceeds to be sent back to the lender. She responded back that she was out of the country and one of her team would reach out and get this handled. The following day ***** ****** from the dealership call and proceeded to have the documents processed for cancellation. *** signed the cancellation request and emailed it back to the dealership on 03/25/23. Hoping this would be done and completed in good faith. This however did not happen. Some time later after looking at the transaction statements on the loan balance, we realize the dealership never processed the cancellations. I proceeded to reach out to the ** again.Another message was sent on Jun 18, 2024 to inform the ** ******** **** that this have not been done. Over ******** after the initial transaction. Another business manager reach out to me after this message. I don't recall his name, but assure me this would be completed. We are now 2 years after this transaction, that occurred illegally as a result of predatory and deceptive sales of optional products. We have given the dealership multiple attempts to resolve this amicably. Our expected resolution now is that dealership repurchases the vehicle and refunds all monies from the transaction. This includes the sales, all fees, cash down, and interested accrued during the loan as it is still accruing daily.

  Business Response

  Date: 04/09/2025

  I remember vaguely as it has been quite awhile.  The customer elected these policies at purchase and then wanted to cancel.  We never told them they had to buy any policy because they are elective.  At the time i had authorized ***** ****** to cancel products but mentioned that the customer had to sign cancellations themselves as any other family member or third party are not allowed to act on their behalf.  Please send me the **** as I am unable to locate by name so that I can track down the emails .  ALso i need the actual customer to send a signed letter authorizing you to speak on their behalf (so I can match with signatures on contract) regarding their deals as I cannot violate any privacy laws in the process of resolving issue.  My email is ************************************* 

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon: I sold my 2020 ***** to Rick Case Honda in *****, I am due a $4,000.00 check on my vehicle. I was told by the salesman ir would take a week to receive the refund. It is now been 3 weeks . I called the accounting department that stated they have nothing on file. They said I have to speak with the sales representative. The sales representative tells me the billing department is closed, then tells me he has to speak with the finance manager.

  Business Response

  Date: 03/14/2025

  Good afternoon,

  My name is ******** **** and I'm the General Manager. 

  I see in the system that the check has been cut.  *************** is closed but I will check for tracking number on Monday.  It does also show that ***** has not released the lien since they were paid and that may also be the issue.  I will check Monday.  You can call me Monday directly at **********

   

   

  Business Response

  Date: 03/19/2025

  I HAVE THE CHECK READY AND HER CAR WAS PAID OFF.  STILL WAITING FOR BANK TO RELEASE THE **** SO THAT I CAN RELEASE CHECK TO THE CUSTOMER

  Customer Answer

  Date: 03/21/2025

  Good afternoon: 

  I reached out to ************************* The title was released on 3/19/25.

  I called Ms. ******** ****; left her a message with reference to the above. 
  

  Thank you, 

  **** Weitz 

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23063213
  
  I am rejecting this response because:

  the lien was lifted from *************** ion 3/19/25. I called the general manager left  voice mail to that effect. 
  I asked my sales person ***** ********* to hold the check for pick up. 
  Critical feedback from a customer - communication is key. I called my sales *** and the accounting department to find out the status . A simple  update would have sufficed. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 04/17/2025

  Hi there.

  The check had been mailed on 3/20 to address on file.  Mrs. ***** has already picked up her replacement check

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took car to get service done, tire changed and oil change. I paid for service and charged but now being told tires were never done. I spoke to ***** and he advised yes tire rotation. Come to find out it was never done so my tires of 10 months now wore out and needing new tires. Took my car into the service center today and ask for service and charged but only refund for rising h*** Now on the hook for new tires since this place can't seem to do the job! I want new tires for my front wheel! Or discount on this. They only refund today service cause I caught them in a lie

  Business Response

  Date: 03/10/2025

  Service Director **** ********** ************* *************************** attempted to contact customer by phone Thursday 3/6 @****** and again Monday 3/10 @11:09 am, no answer Left messages both times. Also sent email to customer Thursday 2:00 pm. Waiting for response to discuss concern with customer ****** ******. 

  Business Response

  Date: 03/11/2025

  Service Director **** ********** spoke with Both *** and *****, an appointment is set to meet with ***** Thursday 3/13/25 @ 11:30am to review. Thank you 

  Business Response

  Date: 03/18/2025

  Contacted Customer and scheduled appointment to inspect tires and perform service recall on vehicle, performed recall and tire inspection. **** Case refunded customer for service performed on 3/15/2025 and offered customer we would pay for 1 tire and customer pay for one tire. Awaiting response from customer. 

  Business Response

  Date: 03/18/2025

  Contacted Customer and scheduled appointment to inspect tires and perform service recall on vehicle, performed recall and tire inspection. **** Case refunded customer for service performed on 2/19/2025 and offered customer we would pay for 1 tire and customer pay for one tire. Awaiting response from customer. 

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  i did respond back to the company by email on Thursday 03/13/25 and still waiting to hear back if they agree to this. I have not heard back.
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new car from this dealership after hours of being subject to high pressure sales tactics. It all started when I brought my car in for service. I bought this car from another **** Case dealership less than a week before the check engine light was already starting to come on. Every time Id take advantage of the warranty by bringing it in to Rick Case Honda the engine light would come back on within a few days. Finally this last time they got the new car sales manager to call me within 10 minutes of me bringing my car in for service. I explained to him I was going across the street and he told me to call him when I got back to the dealer. I guess I took longer than he liked because he called me before I was even back. I went in and met with him and was subject to hours of high pressure sales tactics. They tried to convince me why their deal was better. I explained I was between jobs and couldnt afford a higher car payment. they said if I bought the car that day Id get a check for the first months car payment within 3 weeks. Here it is 7 weeks later, and I still havent received the check. Ive tried to call them for the past couple weeks. Left multiple messages for the sales guy and finance manager. Nothing is being resolved. They dont even care This complaint is for deceptive sales practices and fraud. They never even tried to fix the first car I bought. This whole dealership chain needs to be shut down - for selling faulty used cars and lying to customers and pressuring them to take on loans they cant afford. I would have never taken this route of leaving negative reviews and filing this complaint if they didnt defraud and scam me.

  Customer Answer

  Date: 12/27/2024

  Business resolved complaint. Complaint can be closed. Please make sure it is closed. 

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  El dia 04 de ***** de 2024, a las 9:52 horas de la maana, me diriji a la compaa Rick Case HONDA para realizar mi segundo servicio correspondiente a cambio de aceite ya que es un vehiculo totalmente nuevo que adquir en el mes ******** de este mismo ao. Al cabo de unos minutos me dicen que debo realizarle a mi carro un balanceo de los cauchos por un valor de $64.99; me extra enormemente ya que el carro no presenta ninguna vibracion irregular, informandome la persona del area de servicio que los cauchos traseros se estaban desgastando; No obstante, los rotaron notando yo que los cauchos delanteros que habian rotado hacia atras estaban en perfecto estado. Posterior a ello, me quede con la duda y fui a DOS distribuidores GOOD YEAR distintos para asegurarme que era lo que estaba haciendo que los cauchos traseros estuvieran disparejos tomando en cuenta que es un vehculo 2024 y me indicaron de manera muy profesional QUE NO SE TRATA DE BALANCEO sino mas bien de ALINEACION y que el Dealer es el que debe verificar como vehiculo comprado a ellos a escasos 4 meses de las razones por las que no tomaron las previsiones en el primer servicio. ****** nuevamente para hablar con *********************** quien me indicaron que era como el supervisor de servicio, y el ******************* me dijo que debia rotar cada ***** millas los cauchos, lo que el no sabia es que cuando fui la primera vez a los 5k millas para su primer servicio me dijeron que por ser un carro Hybrido el servicio es a los 10k PERO NUNCA ME INDICARON que igual debo rotar los cauchos. No me dieron una solucion sensata y razonable tomando en cuenta que es un vehiculo nuevo y no entiendo como de manera tan fcil le pueden decir a uno que debo cambiar los cauchos cuando no solo es un gasto elevado sino que al cabo de poco tiempo volveria a gastar de manera irregular todos los cauchos que pueda reemplazar ya que no me estan corrigiendo el verdadero causante de la misma como lo es la ALINEACION. Espero tener de parte de ustedes SOS

  Business Response

  Date: 08/14/2024

  Spoke with customer, working to reach an amicable solution.

  Business Response

  Date: 08/16/2024

  More ************ was explained that performing tire rotations every ****** miles will cause premature tire wear.  ************ states that he came in for the first time at ***** but his oil percentage was only at 50%, I explained to him that even though oil percentage showed 50%, his tires still needed rotation.  I provided ************ with an estimate for replacement of his four tires at employee cost and also promised to perform his alignment at no cost to him.  ************ agreed and will be coming in this morning to perform needed services.
  
  

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 21991324
  
  I am rejecting this response because: The cost of the Tires is higher than the suggested price at any Tire Kingdom, Tire Plus; ETC., which suggests to me that I have no discount (tires over $250 is absurd) ...I wait for a true and sensible replacement cost for the tires.
  
  
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/04/2024

  They ordered the tires to be installed as soon as they arrived at the dealer and the next day I received a call that the GOOD YEAR tires were discontinued. ??

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter stating my warranty cancellation check was sent directly to May 21,2024- RickCase Honda. I called left messages to finance for weeks no call back. I went to the location I was told to go the cashier department, informed by (****) the headquarter office has the check. she emailed the finance department manager which it was the same individual I purchased the vehicle from, he is now the finance manager, and also the individuals at the headquarter office telling them to reach out to me as it has been weeks of me calling and now physically here at location; to this date one has sent an email, phone call or letter responding about my warranty refund check. I called the (****) rickcase honda left a message no return call back, I have been calling the headquarter office I cannot get anyone on the phone, and no one calls back after leaving messages. They company owes me money, the check belongs to me, it is not for them to hold and steal, by means of completely ignoring numerous phone calls and messages left to both rickcase honda and rickcase **** Refund due $663.82.

  Business Response

  Date: 08/03/2024

  I ALREADY EMAILED *****************.  ALLY BANK ALREADY CREDITED HER PAY OFF WITH THE CANCELLATION AMOUNT

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Honda Civic 2023 about two months ago and still have not received the second set of keys for the vehicle. We have contacted the salesperson, ************************* and the General Manager, ********************* but they have not even responded our calls or messages to offer a resolution.

  Business Response

  Date: 07/16/2024

  Good afternoon,

  This is ************************* the general Manager at *************

  please let me know the vin number of the vehicle so that I can get that handled for you.  We will need to make an appt to program new key once it is cut.  My phone number is ************ please text me your vin so that I can get this resolved and schedule an appt for you to come in