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Business Profile

Health Products

Advanced Nutraceuticals, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Advanced Nutraceuticals, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 13, 2024, I ordered a trial offer for Avinol PM sleep aid. I looked over all documents prior to ordering to be sure I was not getting locked into a scam or continuous charges. I didn't find any, so I placed the order. The cost was to be $5.95 for a small supply to try and if it worked, I could order additional supply. I never placed an additional order and on July 31, 2024, My credit card was billed an additional $79.95. I called the company on Aug. 16, **************************************************************** I signed up for a trial leading up to additional orders and continual delivery and charges at full price. I read all documents and did not see anything regarding a continual subscription. The customer service *** said there was nothing he could do except cancel future orders. I did just that and they did follow up with an E-mail stating the cancelled order. He did say that I should,ve read all documentation as their procedure was clearly stated. It was not, at least that I found. I would like a refund in the amount of $79.95.

      Business Response

      Date: 08/22/2024

      Customer ordered a product through a two week trial which advises that the customer will be charged after 2 weeks if they decide to keep the product. As a courtesy we have sent the customer an RMA email with the option to return the product back for a full refund.

      Customer Answer

      Date: 08/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Followed a link to order Avinol PM for a free trial and only pay for shipping. Product took a week to arrive. I was charged $79.95 20 days after ordering and was told it was because I didn't call to cancel within 15 days (trial was for 30 days). I was never notified that this was required. I just received a confirmation email for the order charging the $5.95.for shipping. They will not refund the $79.95.

    • Initial Complaint

      Date:02/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I researched popular sleep aids on line. I was directed to Dynamic Distributors M.U., **** I thought i was purchasing a one time purchase of a sleep aid. They apparently have language which signs the customer for continuing charges that are 2x what the product can be purchased from other providers not to mention that it becomes a monthly charge on the credit card. They are capitalizing on Sr. ******** given they are the age class that typically has sleep issues. They are misleading about the monthly charge. Based on other complaints I have seen on the BBB I see that their approach is that the customers should have paid better attention. I reached out to the company based on the phone number which I did. In their voicemail recording they ask that for cancellations an email be sent to their ************************** which I have done now several times. I continue to see the charges on my credit card statement.

      Customer Answer

      Date: 03/01/2024

      I spoke with a representative from the company today.  They continued to charge me after my requests to stop.  They said they have terminated my orders and will consider reimbursement.  

    • Initial Complaint

      Date:01/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a trial with ****** pm , they charged me a second time with out my knowledge. I contacted them back about sending the product back for a refund. They said they would contact me back via email. I received a email stating they are sorry and I didnt have to return the product that they would refund me 48$ and I replied and said yes And now they are not honoring it saying it was sent by mistake. Well I never received a follow up email stating it was a mistake so I responded and said yes thats fine. , I told them on the 4th I would accept that. Today is the 9th and I called because I didnt hear anything back and they said they are not honoring it bc it was sent by mistake. I never got a email saying that. Just the one stating I didnt have to mail the product and I would receive a refund of 48$

      Business Response

      Date: 01/11/2023

      To whom it may concern,


      Please be advised that on November 5, 2022 an online order was placed by *********************** for a two week trial. Before submitting the credit card information the customer is shown the Terms and Conditions and must accept before proceeding with the order. The product is not advertised as a sample or free gift, it is offered as a 15 day free trial and can be verified at the link below.


      Terms and Conditions:
      ***************************************************
      Start your trial today and pay only $4.95 for shipping and handling. You will receive a full size bottle of Avinol PM. After 18 days, you will be billed $79.99 - a huge savings over the retail price of $89.96. If Avinol PM is not right for you, simply call ************** by the end of the trial and return the unused portion. (Shipping is not refundable.) You will continue to get a fresh supply of Avinol PM every 30 days for the low price of $79.99 (plus shipping)! You can modify or cancel your subscription anytime by calling **************.

       

      Instead of the $79.99 the customer was given a special price of $39.95. Customer called to cancel and requested a full refund on January 3, 2023, an email was sent advising that the customer could return the product back for the full refund with the *** details or could keep the product with a partial refund of $48. That email was sent as an error as the customer was charged less than that. The customer states that he was never sent an email advising that it was an error but the attachment shows proof that it was sent. Cust also has used racial slurs and used very foul language both over the phone and in emails.

       

      Customer was advised to return the product for the full refund and declined insisting that he could get the refund without having to return the product.

       


    Advanced Nutraceuticals, LLC is NOT a BBB Accredited Business.

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