We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Pasco Hauling East

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The looked at my garbage pails drive by without picking up pails. They were light with cardboard in it. I feel they intentionally been doing things with my garbage. Threw the lid in road to be run over , leave garbage pails at times in the road to be run over.

    Business Response

    Date: 07/01/2025

    Good afternoon.  I will have someone come out there tomorrow to collect the other 2 cans...  Not sure why the crew left this today.  They are already gone.  I will have a talk with them for sure tomorrow to see whats going on.  Thank you.  

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We no longer have service as of 03-31-2024. We were charged $20.98 on a current bill with no explanation as to why. Account number **********. We have made multiple attempts to contact customer service and they refuse to answer calls.

    Business Response

    Date: 05/03/2024

    Hello and thank you.

    we are here and doing the best we can with what we have, I have asked our sales team to remove the small balance from the account. Hope this helps. 

     

    Have a great day. 

    Customer Answer

    Date: 05/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charges to collect trash and doesnt honor their own pick up schedules. They dont answer their phones. They dont return voicemail or email.

    Business Response

    Date: 12/29/2023

    Hello and thank you

    12-25-23 we were not running routes, any holiday that falls on a schedule day this will be made up as a double pickup on the next scheduled day, which is Thursday. i have reached the route and if there was no pick up yesterday we will be returning to get this cleaned up, my apologies, due to the closure on Monday some routes did run behind. 

    Customer Answer

    Date: 12/29/2023

     
    Complaint: 21069575

    I am rejecting this response because:

    A poor business model is not the customers problem. The fact that you either didnt have enough employees, trucks, or proper leadership-again falls on the company, not the consumer. The ***  requires us to keep our trash cans out of view or they consider it a violation. The entire community/neighborhood was in violation of the rules, because trash was not picked up on time as per the contractual agreements between the residents and this company. 
    Unless it is different in Florida, trash is usually more abundant following the Christmas holiday. I am very well aware they do not have holiday pick up, but at least have the courtesy to be on time for those that pay you to do your job.

    perhaps if this community is too much for waste connections to handle, I am sure there are other companies willing to take their place. And I can assure you many of the residents. Would love to see that happen.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is, I have been a customer with ****************** Management for many years. I've lived at this address for over 30 years. the last several years, I've called them many times for not picking up my trash. They are supposed to pick up my trash twice a week, Tuesday and Friday. this past Tuesday, chasing the driver down, he said they cancelled my account. when I called, the west Pasco office stated I didn't pay in September. they don't send me a notice in the mail, she said to go online. So I paid up until January she said . today, they still didn't pick up my garbage. I went to check online, they don't even have me in their system. who did I pay $120 too? this has happened twice this year,maybe more of not picking up this address.calling them, I think things are good, then this not picking up happens again. I need their owner to see how their secretarys are not doing their job, and find out why this keeps happening to me, them not providing my 2 days a week service I'm supposed to be getting, that I pay for. Thank You, ************************

    Business Response

    Date: 10/09/2023

    *****,

    terribly sorry, due to the open 7-20-23 the service was on hold which would cause a stop in pick up,. a payment for this was posted on 10-3-2023 and after that you should have received service, i will get with the Site Manager to look into this and place a handle with care for the time after the payment was posted, we did have some route issues last week. i am going to credit you for any scheduled pick up after 10-3-23 that was missed If you would like to discuss this please call me at ************ Ext 3102.

     

    Best regards, *************** 

     

     

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive had an ongoing continuous problem with this company, they refuse to collect my trash, but have no issue billing me every pay period. I havent had my trash picked up in close to a month, Ive been having to take it to a dump myself. I have two kids.. trash is overflowing as is. Much less when my trash company cant even collect the trash cans. They tried to say we would have to place our bins at the end of the main road, (I live on a private road with public access) they claimed their trucks couldnt make it. I called the county/ city on them & the county came out & verified the road was stable enough for the trash to be serviced in front of our homes. I have two elderly couples living next door to me, further away from the main road, they physically CANT drag the bins to the end of the road. Ive contacted waste connections about 30 times saying they missed our trash pick *** over this last ************************************************************************************************* & the trash men come collect my trash THAT day. It never happens its been an absolute nightmare dealing with ********* at my **** end. I need help!! Please.

    Business Response

    Date: 05/22/2023

    *********************** (supervisor) did get to speak to the customer and allow the customer to voice their concerns about trash collection.  We agreed that our crew will continue to service the area.  They do not have to put the trash out on 20th st.  ***** has given the customer his number to call or reach out if any issues.  Moving forward customer should have no issues getting collected anymore.  Thank you. 

  • Initial Complaint

    Date:04/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waste Connections of Florida - Pasco. Failure to pick up dumpster 2 weeks in a row. Unable to reach by phone. Filed online request with company, no response. Bills are paid on time, services not rendered.

    Business Response

    Date: 04/18/2023

    We have put in a credit for the missed pick *** and will monitor moving forward.  We did have a backup driver running the route and he did miss for collection.  My name is ****** and im the site manager here at the Pasco East office.  My number is ************.  Please give me a call for any issues or questions and i will jump right on them and make sure its taken care of.  Thank you. 

Pasco Hauling East is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.