ComplaintsforPure Health Products
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Complaint Details
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Initial Complaint
06/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I spent $300 on this website and ordered multiple items. Several items were missing from my order: 3 month supply magnesium 3 month supply calcium w vitamin D 1 quart amino acids I have reached out via email and tried calling for the past week and the company has not answered nor responded via email. Order number ******Business response
09/08/2022
Business Response /* (1000, 8, 2022/07/18) */ DEAR BBB THERE HAS BEEN NO EMAIL FROM THIS BUYER! THIS IS THE FIRSRT WERE HEARING FROM THEM WE HAVE NO COMPLAINT REGUARDING THIS ORDER Consumer Response /* (3000, 12, 2022/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not the first time I have ordered through this company. I literally still have old bottles of 35% h202. I emailed the address listed on the website at least three times before filing this complaint via the BBB. You did NOT send me the items as I listed them originally. They are not in the original package. Not only have I emailed several times and received no reply, I tried calling for weeks, but no one ever answers the phone. I will attach screenshots of all four emails that I have sent your company. "We have no complaint from this buyer" do me a favor and see the attachment. Give me my complete order or give me my money back, incompetent liars.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.