ComplaintsforLandscape Art, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
May 10th 2023 approx $5000. ***** and his company landscape Art *** were hired to extend my driveway with brick papers. Three days after completion, my drive way began to sink in the newly installed driveway. I reached out to ***** and it took a few weeks but a team came and "fixed" the driveway. The very next day the driveway was still sunken, in the same exact spot that was supposedly fixed. I reached out to ***** in July of 2023, and did not hear back for months. I again reached out in September. Nothing. I began to contact him more regularly on my end, and several times he made promises over the phone to send a repair crew out, but never did. He swore it was added to the schedule and gave me dates of repair. Each time, he was a no call no show. I contacted him the day of and the day after each time he was supposedly coming over to repair, and it still takes approximately a week to actually get a hold of him. He swears he will fix the driveway and says "it's a simple driveway repair". I have been lied to and feel I've been given a subpar product and treatment I paid to this businesses. I simply want the driveway, free of defects that I paid for. I don't want anything else other than what he promised I would get.Customer response
04/04/2024
The drive way has been repaired and I request to withdraw the complaint.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.