Business ProfileforOcean Star International, Inc.

I hired this moving company based on their '#1 interstate moving company' online claims along with their false statements on their homepage that they do not broker moves. We were scheduled for moving from Massachusetts to North Carolina starting August 8th, 2021. We were unable to get confirmation from IVL for a pickup until we were conveniently within the 48hr cancellation period. At that point in time were were informed that our move had been brokered out (even though the salesperson **** had insisted would not happen). The company, who had outsourced the move to 'Selective Van Lines out of NJ ( no online presence or reviews)'. On top of that we were informed that the brokered company would only accept cash or money order (red flag). I emailed the company twice, texted and tried several times to get through to customer service but no one answered or responded to ANY of my communication.

To make a long story short, the brokered movers were rude, inexperienced, and had a total disregard for how they wrapped or packed our items. Upon delivery we have identified over 45 furniture items that sustained damage (I wish this was an exaggeration), numerous boxes and bins were also significantly damaged, and the movers refused to bring items into our house, even thought we paid for a full service move. Throughout this process IVL was largely unresponsive to calls, emails, texts, etc. This move has been a nightmare and nothing like we have ever experienced on any of our previous 6 moves. We will be pursuing legal action against IVL and I would urge anyone to avoid this company.

As noted by other reviews, IVL is a company based on deceptive and ********** business practice and should not be trusted. Also, I would recommend visiting FMCSA's website to search the DOT number on your IVL quote, you will be happy you did some research to avoid hiring this company.