ComplaintsforAxiom Renovation Group, Inc
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Complaint Details
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Initial Complaint
06/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I entered a contract for a backyard remodeling that was supposed to take 3 weeks. The contractor changed the contract after I signed it which is illegal. I signed the proposal and he added a date after I signed it in the invoice. It is now 6 weeks and the job has not been finished. The contractor has not shown up for two weeks and keeps saying he will be coming but no one comes. I signed a second contract giving an extension to the job and it was supposed to be finished by May 31st. However they have not come to do any work. I have a deposit for 6000 and not even half of that money has been done. The contractor is refusing to return my money.Business response
08/17/2021
Business Response /* (1000, 11, 2021/07/19) */ The work is almost completed and there is no money to re fund, based on what we have done already basically I'm getting wiped out, there's a demolition charge not accepted by the customer after was the first step to continue the work in the job site, 1,017 sf of tiles was removed by chipping hammer and disposed legally at landfill also a 3 feet by 3 feet hole have been covered with concrete to continue with the tiled bbq area. My intention was always to finish Consumer Response /* (3000, 14, 2021/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) After being late for more than 40 days of the completion date in the contract I had a meeting with the contractor ******** and reviewed all the work that was done. We agreed on an amount of **** which he had not completed the work for and I had already payed him. I gave him a demand letter giving him the options of returning that amount or completing the work in 5 business days. He did not comply with any of these terms. He said he was coming between those five days and never showed up. Additionally there have been many things that have been done incorrectly and/or that have caused damage. Business Response /* (4000, 16, 2021/08/02) */ There's no money to return, the project is almost done and still don't want to recognize the removal and disposal of 1000 square feet of tiles
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.