ComplaintsforHaggett's Aluminum Installations

• Initial Complaint

  10/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  16 October 2020 Haggetts Aluminum installed a screen room at our home in Palm Bay. We paid $5600.00 . They had to return for some repairs which were corrected. Afterwards we developed leaks and after repeated tries to get in touch with TOM ******** (He never answers his cell phone), they came at least 5 times to try to correct the problem with no results. We still have water leaking behind the gutter across about a 6 foot span, we ask for help about 3 months ago and have had no response. We posted a complaint on his Face Book and he deleted it without responding. We would like this leak corrected as soon as possible because we have been very patient, but completely ignored.

  Business response

  12/21/2021

  Business Response /* (1000, 5, 2021/10/19) */ RE CASE # XXXXXXXX CANNOT GET LOGGED INTO RESPOND ONLINE WITHOUT A PASSWORD. Was unaware that there was still a problem with this gutter. We have a dedicated office number XXX-XXX-XXXX used for business. Me cell phone is my own personal phone which I generally don't conduct business on unless absolutely necessary. We have been there more then 5 times probably more like 8-9. We also removed the original gutter and reinstalled a 1 piece gutter at my expense about 500.00 because at the time we built the room it wasn't available so we had to use what we could get. Thought that resolved the problem. Guess not. I believe I sent my guys there once or twice again after that was installed also. Will send someone again to look at it this week. Wednesday 10/20 Thank you Tom ******* Consumer Response /* (3000, 7, 2021/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is inconclusive: We need a schedule of when you will come here to repair, so we can be home to show you the location of the leak, and not have the workers just go into the back yard whether we are home or not, as they have done in the past without providing notice of when they will show up. As far as your personal phone number, you gave it to us, and that's why we called it every time or texted, but you just never responded. You have our phone number, so you can call to schedule a date and time. Business Response /* (4000, 9, 2021/11/03) */ I sent my guys there a few days after receiving the first letter. I told them to contact you when heading that way. Which they tried to without any answer. So they went and resealed the area again that's been the problem. We were in the area that's why We went there that day. I also tried to email the customer to see if it was resolved after they had been there. Its not like I"M not trying to get this fixed everytime we go there it cost .Not what I want to be doing. Thankfully its only a gutter dripping and not inside the room were it could actually be a problem Consumer Response /* (4200, 11, 2021/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Everything you said on your response is not true. No one has attempted to contact us or come over to fix the problem. Our phones are on all day and we check email 3 or 4 time a day, spam included. The leak is exactly as it was in the beginning so no matter what you say nobody has come, we had no calls, and no emails. Come clean and fix the problem once and for all. If you don't like spending more money fix it and you won't have to come back. Business Response /* (4000, 13, 2021/11/18) */ See Attachment Consumer Response /* (4200, 15, 2021/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was Tom's response to my email account: as far as I am concerned this matter is closed because I am tired of arguing with him and my husband fixed the problem that his workers could not. You have a snide remark to everything don't you. Well I'm happy you received my email seeing how you pretty much called me a liar thru BBB . You are one of the most unappreciated customers I have ever had from day1 you had complained about our work. Also going as far as insulting my workers. We have been trying for almost a year to satisfy you at my expense. I'm done find someone else to harass. Haggetts aluminum 4370 N. Highway 1 Cocoa fl 32927 Www.haggettsaluminum.com 321-978-5500

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩