Complaints

This profile includes complaints for ABC Plumbing, Air & Heat, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ABC Plumbing, Air & Heat, LLC

  11701 Belcher Rd S Ste 127 Largo, FL 33773-5117

• 

  ABC Plumbing, Air & Heat, LLC

  6101 Johns Rd Tampa, FL 33634-4482

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/11/2025 ABC Plumbing, ********** came to my home to perform AC repair services. We decided to proceed with the job and use their financing option. The original estimate included the replacement of a copper lineset; however, during the installation, it was determined that the lineset was not damaged and did not need replacement.Despite this, the final invoice has not been updated to remove the charge for the unused copper lineset. I have made several attempts to contact the sales representative to correct the invoice. Unfortunately, they have not responded. While communication was prompt during the sales process, it completely stopped once the job was secured.I also requested that this matter be escalated to a manager, but to date, no one from the company has contacted us. Additionally, the updated and corrected invoice has not been sent to the financing company, which is necessary to adjust the financed amount and avoid overcharging.The finance company has been informed of the situation, but without action from ABC Plumbing, they are unable to make adjustments.

  Business Response

  Date: 06/27/2025

  Dear Ms. ********************* you for providing your feedback. I sincerely apologize that the credit has not been processed prior to today.

  The credit has been submitted in the amount of $1,075 to be refunded to your original form of payment, which in this case appears to be through financing.

  If you have any questions or concerns regarding this credit, I encourage you to contact our Customer Experience Team directly, and they will be happy to assist you further.
  Thank you again for bringing this to our attention and have a wonderful day.

  Sincerely,

  The Customer Experience Department

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/09/2025 - Had them come and do a AC Checkup. He cleared a line that was clogged. Told me that my invoice would be $333!!! I said no way and told him I'm only going to pay for the clog and Checkup. I gave him a $100 dollar cash. Was so mad that I didn't get a written receipt. He said my receipt would be in my email. When I got the invoice, it was only $49, so, I need the other $50 back!! He lied to office and said I only gave him $50. Very bad people. At 85 yrs old, I can't afford to lose that money

  Business Response

  Date: 06/20/2025

  Dear Ms. ******************* you for reaching out and sharing your concerns about the recent ********** visit. Im very sorry to hear about your experience and truly understand how upsetting this situation must be, especially considering the circumstances.

  According to your message, you provided our technician with $100 in cash at the time of service, but only $49 was reflected on the invoice you received. You also mentioned that you were told a receipt would be emailed, and you did not receive a written one at the time of payment.

  We take concerns like this very seriously. You mentioned having video evidence of the transaction if you are able to share that with us, it would be very helpful in resolving the matter as quickly as possible. We want to ensure this is investigated thoroughly and fairly, and we are committed to making it right if an error occurred.
  Please let us know the best way to assist you in submitting the video or any other details youd like us to consider.

  Thank you again for bringing this to our attention, and we look forward to hearing from you.

  Sincerely,

  The Customer Experience Department

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . I requested an invoice with the part cost and labor cost. The part should be free under the warranty.I told your tech ***** ******** I agreed only to pay the $248 price not the $342 price.!!! I asked he give me an invoice showing part and labor cost . he said he would send when in the car. He will confirm this as conversation took place in kitchen in presence of my husband.I will not be paying a balance due as I was very clear with the tech ***** I agree to $248 only.!!!I had a system check 6 months prior and paid $58 for that I want this issue escalated to the owner of *** and expect a reply from the owner The system cost $8k in 2022.Thank you

  Business Response

  Date: 05/13/2025

  Dear Ms. ****************** you for bringing your concerns to our attention. We appreciate the opportunity to respond and clarify the situation.

  Unfortunately, the owner of the company will not be reaching out directly, but has entrusted me to address and resolve your concerns on their behalf.

  Regarding the recent service visit, our technician quoted a charge for labor only, which is accurate and aligned with our standard labor rates. In an attempt to repair this situation and in good faith, the $94 charge will be removed, and you will not be responsible for that amount.

  You also mentioned having a system check approximately six months ago. Please understand that service pricing may change over time due to increased costs in the industry. We strive to maintain fair and competitive pricing while ensuring high-quality service.

  In regard to your request for an itemized breakdown, we operate under a flat-rate pricing model. This means that one comprehensive price is provided for the service, regardless of how long the work takes or what unexpected challenges may arise. This model is designed to give customers confidence and clarity, knowing they will not be charged additional fees once a price has been quoted.

  We value your feedback and hope this response addresses your concerns. Should you have any further questions or require additional clarification, please feel free to reach out.

  Sincerely,

  ******* ******

  Customer Experience Supervisor

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?Date / Transaction: 08/22/2024 ?Amount Paid: $694.45 ?What business committed to provide: Plumbing services in the 3 quote options given, did not have to be done, and yet my mother was charged even though the tech did not have to perform the work he quoted for. According to **** reviews, this is a common PREDATORY PRACTICE of this company and has happened to couples other unsuspecting citizens, before my mother. They PREY ON and EXPLOIT ELDERLY PEOPLE everyday as a part of their shady business practices. ?What the nature of the dispute is: FINANCIAL FRAUD, ELDERLY EXPLOITATION, BAIT & SWITCH ?If business has tried to resolve the problem: NO, they just sent several emails repeating the same thing: 'We do not give itemized invoices for the work we provide. There were 3 quotes given up front and your mother agreed and signed. She was deliberately confused about the work required, and even fear tactics used to scare her of a possible fire (which was never even a concern). Tech did not like being questioned and became aggressive in our home and made us both fearful for our safety!

  Business Response

  Date: 09/17/2024

  Dear Ms. ******************* appreciate your feedback regarding the recent plumbing service at your mother's home. It is important for you to understand that we are a flat rate company. We provide a flat rate price to the customer. This also includes industry leading warranties and guarantees. The pricing is always presented to the customer prior to any work being done. This allows the customer to make an informed and educated decision on their home maintenance needs.

  Regarding accusations of elder abuse and exploitation there is no basis for those claims with the service provided to your mother at her home. The decision to proceed with the work was made by your mother who was fully informed of the cost for the repairs and signed acknowledging as such. Our technicians are trained to communicate clearly and respectfully and we stand by their professionalism in handling all customer interactions.

  This information and other additional, including your interaction with our technician and our online reviews, was sent to you via email correspondence with a member of our Executive Team.

  If you would like to discuss this further I encourage you to reach out to the ****************************** directly. Thank you and have a wonderful day. 

  Kind Regards,

  ******* ******

  Customer Experience Supervisor

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22245893
  
  I am rejecting this response because: It is the same exact repetitive response from ***, with no resolution offered. We will not pay their extorted rates, for the service that was ACTUALLY performed, which is far different than the three 'flat rate quotes' that were originally given. No new resolutions have been proposed. Please read attached PDF. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 09/27/2024

  Dear Ms. ********************** you for responding. We are truly disappointed that we were not able to come to a resolution. Based on the information in our system and the actual charges there were three individual discounts provided. The cost approved and signed for was the original price. After the discounts were applied the cost was significantly less. 

  Regarding the itemized billing we are a flat rate company and never charge by the hour, only by the job. The reason that you are receiving the same response is due to the protocol staying the same. The work was completed to your mother's satisfaction, signed for and currently in working order. As this has been completed and discounts were applied there would be no refund due at this time. Thank you and have a wonderful day.

  Regards,

  The Customer Experience Department

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22245893
  
  I am rejecting this response because:
  
  Im writing in regards to a specific open case involving ABC Plumbing. I am not able to add this to the file, but want it included, to case # **********D9E. I have made myself crystal clear to ***, that they are NOT to contact my elderly mother, who is dealing with terminal bone cancer; she does not need the stress ABC has already caused her. As her daughter and Power of Attorney, Ive made myself clear, that all correspondence is to be with me directly, and only me. Yet, they have totally ignored that request and contacted my mother by email again today (but failed to even CC me on the email they sent her), offering NO PROPOSED RESOLUTION, but that she contact them for an amount they claim is outstanding. I see this as harassment and and further exploitation of my elderly mother, to talk on the phone with them, so they can cover their conniving tracks. *** IS TO CEASE AND DESIST FROM ANY FUTURE CONTACT with my mother, by phone or email! In regards to my willingness to participate in any further discussions, regarding this same issue that they have refused to resolve all this time, I am asking that ALL CORRESPONDENCE BE IN WRITING, there will be no phone calls. Furthermore, unless or until, you present a VALID OFFER for our acceptance, then please do not waste anymore of my time either and please CEASE AND DESIST from contacting me as well. I dont have time in my day to go round in circles, when no resolution has been presented thus far. Please forward this message to the company and make the public aware if their tactics. ***** ********

  Business Response

  Date: 10/01/2024

  Dear Ms. ********************* you for the clarification. I have advised our ********************* of this information and they will only be in touch with you via email. 

  We apologize for the inconvenience, however, we are a flat rate company therefore an itemized invoice would not possible. As previously stated, the work has been completed and confirmed that it is working properly. It is not within our ability to determine a person's state of mind. Only to assist and make the necessary repairs regarding their home maintenance. 

  Our ********************* has your information and will proceed accordingly. Thank you and have a wonderful day.

  Kind Regards,

  ******* ******

  Customer Experience Supervisor

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22245893
  
  I am rejecting this response because:

  This company is missing the point, which is not for them to determine my mothers mental state, but to not deliberately confused her with your fraudulent quotes. She was given 3 quotes and chose one, based on what the tech suggested needed to be done. The problem is this: ***** DID NOT PERFORM THE WORK HE QUOTED HER FOR; no water source had to be shut off, it was a simple valve replacementand he didnt even do that right and left it loose! 
  ABC has done this bait & switch to several people, who have posted about it on Yelp and ****** reviews. They use predatory practices and exploit elderly people, by manipulating them on the terms of what they are paying for and what is actually done. 
  We would like to pay for the actual service that was done, but will not agree to their insanely inflated price. Unless *** has a new offer for us to accept, this issue is complete and they are to cease and desist ALL communication with us, by phone, email or postal service. If they would like to bring forth legal action, we are prepared to win a counter suit, as the law does not take elderly exploitation lightly. I will not spend anymore time on this issue, nor will we be harassed by this company who is playing predatory games with us as well as other clients. 
  Make a reasonable offer to settle this matter, or proceed as you wish and govern yourselves accordingly. 

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of installation - 5/6/2024. *** paid to *** - $1,594 deposit. ABC Plumbing and Air committed to install a FULLY FUNCTIONING 2 ton **************************** my condo. Nature of dispute - I now have a leak somewhere in the ** coolant lines which *** is unable to find. They are supposed to install NEW coolant lines, but have failed so far to do so - my ********* will approve their latest plans(must be detailed on External Mod form for Eastwood Shores IV), but *** has failed to submit these FINAL detailed plans. *** already has ALL the photos and information they need from weeks ago to submit the form, but has not done so. *** has sent out numerous techs over the months to no avail...still no WORKING **. Note: My 30 year old TRANE **, which they removed, was still functioning properly...just working harder during the heat of the day. I heard one of ***'s radio ads several days before the installation on May 6, 2024....*** was offering a FREE air handler with the purchase of a new ** system.

  Business Response

  Date: 08/12/2024

  Dear *** *******, 

  Thank you for sharing your experience. We have been working with you and the *** to approve the adjustments that are necessary to install this unit. We have not received the approval, from the ***, on the new way to complete this. We would like to return and complete this job as soon as possible pending the *** approval. 

  Please reach out to me directly once the approval has been confirmed with the ***. At that time I will place you on the schedule for the adjustments and to complete the installation. Thank you and have a wonderful day. 

  Regards,

  The Customer Experience Department

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22127998
  
  I am rejecting this response because: ABC Plumbing and Air has NOT, and I repeat, has NOT, sent the FINAL external modification form to our HOA(Eastwood Shores IV).  I spoke with the president of our board, **** ******, just yesterday, and she said the board has NOT received the new EXTERNAL MODIFICATION form from ***. This is now the beginning of the 4th month since the initial AC installation....and it is still not working.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 10/28/2024

   
  Better Business Bureau:
  
  Everything is finished. Inspector came and passed, we paid the balance. It took 5 months to complete everything.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived at my mothers condo on 28 June 2024 to find the indoor temperature 91 degrees. I searched around for info regarding the companies she used for repairs and could not find anything. Desperate to get the ** repaired quickly due to my health problems. I called *** Plumbing, Air, Heat. They informed me that there would be a$249.00 rooftop access charge, in addition to any necessary repairs. The technician, **************** arrived to access the unit and troubleshoot the problem. He stated the capacitor was broken and needed to be replaced. He left, got the part and returned to make the repair. I asked him if there was any info on the unit indicating who installed it and he stated Superior. I wrote a check out for $797.00 and asked that the receipt be emailed to me. I did not get the emailed receipt and had to call *** on 8 July 2024. The invoice #***** had only 2 line entries.Line 1 indicated a charge of $249.00 for a cooling tune up, not rooftop access.Line 2 indicated a charge of $548.00 to replace run capacitor 5MFD/370v no motor.I appreciated that they could get this repair done quickly, however in hindsight, I have to question their overpricing, billing practices, and ways of doing business. I called customer service and questioned the $249.00 tune up and asked for an itemized bill. She stated we dont give out itemized bills and have not done so for 70 years. You agreed to pay these charges.Incidentaly, I called Superior to find out that this ** unit is under warranty and my Mom has a 4 year service contract that does not expire until 2026. Superior customer service was shocked at the amount of money I paid to have a capacitor replaced. She said I was ripped off by *** and should stop payment on the check.It would have been nice for the *** tech to be honest and up front about Superiors info being on the unit, at most I would have paid him $249.00 to get on a ladder to access the roof.Please investigate unitemized billing too.

  Business Response

  Date: 08/04/2024

  Dear ****************,

  Thank you for sharing your mother's experience. It is important to understand that we are a flat rate company. We provide all costs up front to the customer prior to any work being started. This enables the customer to make an educated, informed decision regarding their home maintenance. 

  When working with warranty situations the customer is able provide the receipt to the company holding the warranty. That company should be responsible to reimburse the customer the charges paid for the warrantied part. It is not our ability to provide warranty information on units that we did not install. 

  If you would like to discuss this further, I encourage you to reach out to the ****************************** directly. Thank you and have a wonderful day.

  Sincerely,

  The Customer Experience Team

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 21957053
  
  I am rejecting this response because:

  Shouldnt your response have been received weeks ago?  You certainly have not handled this complaint within the timeframe specified by the BBB.  This clearly indicates a careless disregard for customer service by your company ABC ********************** Air and Heat. 
  Under the circumstances of arriving at my Mothers condo to find the indoor temperature at 91 + degrees, I did not have time to search for an existing contract due to health concerns.  Your technician did not act in good faith to alert me that the unit on the roof was relatively new and included Superiors  contact information. Had he done that,  I would have paid him the outrageous overcharge of $249.00 for rooftop access and sent him on his way.  This is a predatory way of doing business. 
  Furthermore, with regards to your billing practices of flat rate billing, in my opinion, that is a rip off. Another way for you to overcharge your customers.  Replacing a defective capacitor should not have cost $797.00. 
  Under the circumstances, I expected a partial refund to compensate me for your predatory billing practices and dishonest way of conducting business. 
  It is my wish that this is posted so other customers in *********************** are not victimized and taken advantage of. In addition, Florida needs to regulate flat rate  billing practices to protect consumers from being ripped off by companies like ABC Plumbing, Air, and Heat.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024 I had *** install a new air conditioner. Less than 1.5 years later the ** started blowing warm air. On May 21 I called and a technician came out but couldn't fix it. The following day they sent another one who discovered a leak in the refrigerant lines. Since then, I have been given no clear timetable on when this is will be fixed. Each day I get the same speech from the call center saying technicians will be sent out to fix the issue, but nothing ever happens. I have constantly asked for portable units in the meantime but received no reply. It is in the mid 90s here in ******* and this is becoming a health issue. It is impossible to actually talk to someone from the company since they use a call center to dispatch technicians. I feel helpless after spending so much on this new ** only for it to not work, and the company does not seem to care at all.

  Business Response

  Date: 05/31/2024

  Dear **************,

  I'm sorry to hear about your experience with our company. This is definitely not the level of service we aim to provide, and I understand your frustration. Please know that your comfort and satisfaction are our top priorities, especially in such crucial matters as air conditioning in *******'s heat.

  I apologize for the inconvenience caused by the delay in resolving the issue with your air conditioner. It's concerning to hear that our communication and response have not been up to par. I assure you that we are actively working to address the refrigerant leak and restore your AC to full functionality as soon as possible.

  Regarding your request for portable units, I apologize for the oversight in not responding to your inquiry. We will make arrangements to provide temporary cooling solutions for your comfort while the main issue is being addressed. Please rest assured that we take your concerns seriously, and we are committed to resolving this matter promptly.

  I will personally reach out to you to ensure that you receive timely updates and assistance moving forward.

  Sincerely,

  ***************************

  Customer Experience Supervisor

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Plumbing installed my new air conditioning system in February. Since then I have had to call several times to have the system serviced. The company does not show up when they state they will. I called the 24 hour emergency service three times and no one responded. Last Monday 22 April 24, as per the terms of the contract, I requested the system be removed and my money returned. Since then the company has not responded to my calls. When I call the customer service department, I am told the assigned representative is in a meeting, but she never returns my calls.

  Business Response

  Date: 05/13/2024

  Dear ****************,

  I was disappointed to see that you have reached out to the BBB. When we last spoke you said that all was resolved and the technician that returned, to make the necessary corrections, was great. Please give me a call at your earliest convenience and I will work with you to make this right. Thank you and I look forward to speaking with you soon. 

  Sincerely,

  ***************************

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2023 I requested diagnostic services for my Air Conditioning unit that was not working at that time. The technician charged us $18.97 for the diagnostic service which we paid.with a credit card and sign to authorize. the payment. (Apparently), they used this signature on a maintenance contract without my knowledge. From September onward they have been charging me $14.97 monthly. I called them inquiring about these charges and requesting a reimbursement which they refuse to make. I NEVER CONSCIOUSLY SIGNED ANY SERVICE AGREEMENT AND DO NOT EVEN REMEMBER HAVING ANY CONVERSATION IN THIS REGARD We did not need and do not need a service agreement. As a matter of fact, on September 15 we bought a new unit with another company that included.two(2) years of maintenance in the purchase and sales price.

  Business Response

  Date: 02/22/2024

  Dear *****************************,

  We appreciate your feedback and concerns regarding the service you received. I have attempted to reach you to to inform you of the complete credit that was applied back to your card. The refund is for the 5 months after your service call that you were charged incorrectly. Thank you for your patience during this process. Please call the office directly to speak with Customer Experience should you require any additional assistance. 

  Sincerely,

  Customer Experience

  Customer Answer

  Date: 02/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************************************

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** to call an a/c company to have unit checked out. **************** called *** Heating an Air and they responded on 10/13/23. He advised them of the leak. They proceeded to tell him he needed ******* worth of work. They proceeded to do work and left. **************** thought **** was taken care of, but next morning i recieved call from him telling me his unit was still leaking. I went over to his unit and started looking at unit. I contacted an associate of mine who lives in lakeland telling him of the problem and he advised me that there were 2 things to check the alighment of coils over pan and if the pan was level. I removed front cover and immediatly saw that pan was out of level took photo of it then leveled unit an stabilized it. The issue of the leak solved. Unit was running fine from when i first looked at it to now.As of today the leak has not been fixed and was the very reason I called them "NOT TO FIX OTHER NEEDLESS ITEMS"

  Business Response

  Date: 02/19/2024

  Thank you for sharing your experience ****************. We appreciate your feedback and concerns regarding the service you received from *** Plumbing Air and Heat. We take customer satisfaction seriously and strive to provide comprehensive services to all of our valued customers. 

  At the time of service ************** performed a coil cleaning and replaced the capacitor and the contactor to make the necessary repairs. All of our services come with the guarantee that we will return, for no charge, should an issue present itself. In this instance it seems that the leaking issue has not been resolved. Please call the ****************************** to schedule our return to make this right. 

  Sincerely,

  ***************************

  Customer Experience Supervisor 

  *************