ComplaintsforFerman Ford of Countryside

• Initial Complaint

  05/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a **** f150 lightning may 20, 2021. Ipaid $100 to **** motor Co |O n that date.On Jan ******* i was notified by **** it was going into production ******* 13 2023 and gave **** another $500 deposit. Both deposits were paid Vi s a credit card. On May 12 i notified Ferman i was cancelling my order.I was notified by email that day my deposit would be returned. **** told on May 2 4 ti would not be returned. I was informed to that by *************************. As per FI statue *******, **** never provided with a receipt of deposit stating the terms and conditions. On those grounds i believe i am owed my $600 deposit back

  Business response

  05/24/2023

  **************, 

  I will start processing your request for the deposits placed on the Lightning you ordered.  We will mail check to address you provided at time of deposit, please expect in 4-6 weeks.  

  Thanks,

  *******************

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  FEB,27 2023 I went to the lot and filled out a application and I came back 2 days later was told to pay ***** down and it was around 630pm I signed one document via a little black box and when I asked about financing they said they got it and don't worry,when I tried to make contact with the dealership they have refused to speak to me,when I found out the lender I called them and promptly returned the vehicle because of 2 things first of all they showed me a screen and told me what job to write,but my income was put in by them, the dealership lied about my income and wanted me to keep quiet.Not only that I am disabled and my income is ******* monthly from SSDI, They have the car and a flat cancel was started and I have called ****** ****** in Accounting at Ferman **** and for The general manager and emailed two of the people there and they have not spoken to me and won't return my call about my money that was given to them or the flat cancel. My problem is that they have my ***** dollars since March and the have there car as well I received one email and saw something about 9k as my income, that is a Lie so I told or have been trying to tell someone what happened and I am getting treated like this never occurred. I would like a resolution to this matter. Please and Thank you.

  Business response

  05/08/2023

  ****************, 

  This is inaccurate, you came into our dealership and purchased a *** February 27, 2023.  You signed all documents required by the store, the *** and the bank, including a handwritten credit application and the credit application sent to the bank.  You abounded your vehicle in our parking lot a month later. I have emailed you and called you multiple times about this and never get a response back from you. We never told you we were taking the vehicle back, in fact you were told the opposite. This matter is between you and the bank you financed the vehicle with. 

  Thanks,

  *******************

  General Sales Manager

   

  Customer response

  05/09/2023

   
  Complaint: 20029740
  
  I am rejecting this response because:
  My application read ***** for income and the vehicle was brought back after discussing it with the fiance manager and global lending, it wasn't a month I had to wait on a response from Ferman and Global, there isn't a email from the person listed above, the dealership is not being truthful,and asked pointed to the screen and said to put one of the two companies and why would I used my SSDI income. *****. They didn't want me to tell anyone what was done that is when I told because they never sent Global lending their money back.
  Sincerely,
  
  ***************************

  Business response

  05/10/2023

  ****************,

  The credit application you filed out and signed multiple times did not list $***** for income, I attached both copies on my last response.  We pride ourselves on doing things the right way here at Ferman.  As I stated prior, we will not be refunding your down payment or sending Global back their funds.  You purchased a vehicle and if you choose not to pay for it, as mentioned before that is between you and Global Lending.  I apologize if that is not the response you want to hear. 

   

  I am rejecting this response because:
  My application read ***** for income and the vehicle was brought back after discussing it with the fiance manager and global lending, it wasn't a month I had to wait on a response from Ferman and Global, there isn't a email from the person listed above, the dealership is not being truthful,and asked pointed to the screen and said to put one of the two companies and why would I used my SSDI income. *****. They didn't want me to tell anyone what was done that is when I told because they never sent Global lending their money back.
  Sincerely,

  Customer response

  05/18/2023

   
  Complaint: 20029740
  
  I am rejecting this response because:

  The dealership sales manager now is stating that he is not doing a flat cancel after I was told that the process had been started, and they have the car and the money. I keep checking in with the lender ,and it was started and now the Sales manager (after making contact with BBB) says he is not doing it.

  When I contacted the BBB all of a sudden I was able to get through to the sales manager at the car lot and at that time he had an attitude and said they're not doing a flat cancel and that is now between me and the lender before they did not say that I have been waiting on the Flint Cancel to be taken care of and for the deal to be unwind I would have not known about a flat Cancel if they did not tell me this so that's totally unfair because I contacted you all now they want to take repercussions against me. Also one of the sales people was saying yes I was being treated unfairly but they didn't want to speak up and lose their job so what is this based on me being a woman or what's going on because this is totally unfair

   

  Sincerely,
  
  ***************************

  Customer response

  05/18/2023

   
  Complaint: 20029740
  
  I am rejecting this response because:

  Complaint: 20029740
  
  I am rejecting this response because:

  The dealership sales manager now is stating that he is not doing a flat cancel after I was told that the process had been started, and they have the car and the money. I keep checking in with the lender ,and it was started and now the Sales manager (after making contact with BBB) says he is not doing it.

  When I contacted the BBB all of a sudden I was able to get through to the sales manager at the car lot and at that time he had an attitude and said they're not doing a flat cancel and that is now between me and the lender before they did not say that I have been waiting on the Flint Cancel to be taken care of and for the deal to be unwind I would have not known about a flat Cancel if they did not tell me this so that's totally unfair because I contacted you all now they want to take repercussions against me. Also one of the sales people was saying yes I was being treated unfairly but they didn't want to speak up and lose their job so what is this based on me being a woman or what's going on because this is totally unfair

   

  Sincerely,
  
  ***************************

  
  
  Sincerely,
  
  ***************************

  Business response

  05/18/2023

  ****************,

  At no point did anyone at Ferman **** say we were going to flat cancel your contract.  I attached my emails (to you) in the first response, which stated we were never going to flat cancel the contract and that was prior to your BBB complaint. 

  Thanks,
  *******************

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In December of 2022 I was in an accident with my 2020 Jeep wrangler Serra the results of the accident made it so that I was unable to drive the vehicle. After fighting with the insurance for over a month I was finally able to take my vehicle to get fixed, my husband drop the car off on January 17, 2023 the vehicle will be listed under ******************* as my mom is the insurance policy holder. **** called me to let me know that it would be about a month before the care was finished due to arrival time of parts. month later with no word my husbands calls for a update and is told that it would be another 2 weeks but that most of the work was done. 2 Weeks later no update we call and are told that things were not as far a long as told and that the lost staff and that it would be another 2-3 weeks. After a month of this I get a call from someone else saying all their techs had left expect for one and that it was going to be even longer before I got my car back. We are now pushing 3 months that they have had my car with what seems like no concern for that am an just told that there are others ahead of me and to be patient but no real time line or concern is given. I have now been pay for almost 4 months for a car that i do not have and am now also expected to pay $1000 decutable one things finally get finished. My husband was also just recently rear-ended and will be getting his back at the end of the week, it only being gone for 2 weeks. I chose this dealer because I expected more professnalisum then taking it to a mom and pop place and now I am ****** regretting that choice. I feel that every time i talk to someone I am just blown off. I am wondering if they did something to my car and do not want to tell me, and at this point i am starting to think that I am not going to get it back. I would like to see this resolved ASAP and have some sort of compensation fort this,

  Business response

  03/24/2023

  The 2020 ************* was brought in on January 17, 2023.This vehicle has over 100 hours of repair time in the estimate. Under the best of circumstances this was a minimum of 5-6 week repair. We sincerely apologize if our communication hasnt met the expectations of Ms ******* I have reviewed the notes and it appears originally we were reaching out to *********************, which is the policy holder . We were unable to leave a message on her phone. Since then, our adjustor has communicated with Mr ******* He reaches out each week for an update which our adjuster provides.
  We have had some issues with structural parts on backorder,and a delay with tech issue. These have been addressed, I would like to assure Ms ****** her vehicle is in paint and it is nearing the completion process.
  We are truly sorry for any delays look forward to getting her vehicle back to her. 

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  my car was being fixed due to a front in collision . my car ended up being fixed twice and they kept giving my car back with the same issue plus more issues , the first time they fixed it , the lights weren't replaced on vehicle. the Cadillac converter was not replaced, the car sounded like a go-cart I have a 2019 ***** impala. I now have a electrical problem since they have given my car back as well. the grill still doesn't fit on the car either, when I brought the vehicle back to show the issues , they let me use one *********** as a loaner , but the car they gave me actually had a recall on it ,when they gave the car back the 2nd time the grill still did not fit my car. it sticks out **** as day. **** was the person that was helping me at the time but I then asked to speak to the manager , he looked at the car and said if I dont like the work they did I can take the care somewhere else. my issue wasn't me not liking it it was the fact it wasn't dont correctly , he was very nonchalant about the issue , no empathy was shown or him giving me a resolution other than going somewhere else after paying $1000 . when I asked him can I speak to his manger he said " for what he's not going to do anything " his attitude was very nasty , my vehicle is still in the same condition they left it , the store manager never called either so he was right

  Business response

  03/15/2023

  This vehicle was towed in on Sept 26 2022. We repaired the vehicle as per the Geico estimate. She did bring the vehicle back in with a noise issue. We did find additional damage with her catalytic converter creating an exhaust leak. These issues were addressed. ********************* spoke with the BodyShop Manager and she stated she was still unhappy with the fit of the bumper and grill. She also made it clear that she was on a time restraint to move to *******. **** explained the process of Contacting her Geico rep when she got to ******* asking for a OEM replacement instead of the aftermarket as per her insurance guidelines. 

• Initial Complaint

  05/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I brought my 2008 F450 to ****** Ford on 4/25/2022 and spent $4,811.99 on 6 new tires, an alignment, oil and filter change, fuel filter, and to diagnose a check engine light (which turned out to ** a thermostat.) I agreed to the repairs and the repairs were complete by 4/28/2022. Everything was fine until I picked the truck up. I didn't get but down the street before I heard a thumping noise, then 4 miles from the dealer my front left tire blew. I then proceeded to have the truck towed back to the dealer that night. That night, they agreed to cover the tow, and the next day when I went to visit the Assistant Service Manager, he agreed to put the tire on at cost, since the $550 tire that I had just purchased, that had 4 miles and NO road hazard, blew. Communication was non existent until 4 days later (after a few calls and texts went unanswered) when I was told it should be done Tuesday May 3rd. I got a text the evening of May 3rd stating my truck was done. I then proceeded to ask how much the total was going to be, to which the responded $813 the next morning; which they also advised me that was for the tire and the tow. Not only was I under the impression the tow was going to be covered, I went in and tried to pay and when I questioned why the tire was $534, a parts counterperson came over and said "No, that price is at 10% overt cost" and then the service manager, on the phone, said no, that price was correct. At that point, I paid and left because I was so upset. I only got the tow covered once I raised my voice. Not only am I out $550 dollars on a brand new tire, I go to pull out of the dealer for a second time and my alignment was off, and the truck was wobbling. I am looking for coverage on the 7th tire and the alignment, as the service manager stated that they took my truck on a 10 mile test drive before me picking it back, meaning whatever they ran over was done by them, and shouldn't have cost me another $550 plus an alignment they clearly did not do.

  Business response

  05/23/2022

  Business Response /* (1000, 5, 2022/05/09) */ Ms. ******** brought her 2008 Ford F450 into our service center originally on the 25th of April 2022. She was originally working with service advisors Dave S. and Olta K.. The original repair order number is XXXXXXXX. On that repair order, the yellow service team performed an oil change, fuel filter replacement, check engine light diagnosis which was determined to be a coolant thermostat stuck in an open position. The DTC that was retrieved from the IDS was p0128. Ms. ******** approved the replacement of the thermostat assembly, all 6 tires were replaced, and a super duty alignment was performed as well. Tire part number 9OOX XXXXXX. There was also a documented concern that when towing a trailer that when going over bumps with the throttle applied the vehicle would shake. The yellow service team did not conduct any repair for that concern. On the 28th of April, the day that Ms. ******** picked up her 2008 F450 it returned shortly after on a tow truck with a fully deflated driver front tire. At that time, William P. became involved and spoke with the tow truck driver agreeing to cover the expense of the tow as at the time we were under the impression that there was a bead failure to the tire allowing the driver front tire to rapidly deflate. Ms. ******** stated that evening that she heard a hissing sound and immediately ceased the operation of the truck. The following day the 29th of April the yellow service team leader inspected the deflated driver front tire and found that there was what appeared to be a bolt puncture in the tire (assumption that it was a bolt is based upon the diameter of the puncture itself and the circumference of an indentation surrounding the puncture . (please see the attached photo). At that point Ms. ******** was contacted, and the road hazard situation was presented. Later in the day Ms. ******** and her boyfriend arrived to inspect the road hazard condition. During that meeting Ms. ******** stated she pulled the truck over immediately following the deflation of the tire. At that time as an effort to provide a great guest experience that we would have the replacement discounted down to minimize the financial strain after spending $4273.65 with our service department. At that time, William advised Ms. ******** that the tire was special order and would take a couple of days to receive and install. Ms. *********** F450 tire replacement was completed on the 3rd of May at the end of the working day. Ms. ******** was contacted via text message and she stated that she would pick up her vehicle the following day on the 4th of May around lunch time. She requested a total and she was provided with a total reflecting the tow charge present as the failure was not due to technician fault or quality concern with the tire. After the presentation we offered to good will the tow charge to provide above and beyond guest experience. At that time, parts department was instructed to discount the tire again in the motion to produce a positive outcome. When Ms. ******** arrived to pick up the truck William was off the premises and Olta assisted her. The F450 left and the next day we were contacted ** the BBB that Ms. ******** was not satisfied with her service. We made contact with Ms. ********* refunded her punctured tire as a one time good will gesture. Ms. ******** agreed to reverse her concerns with Ferman Ford at this time.

• Initial Complaint

  04/10/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I took my 2018 Ford F-150 truck to Ferman Ford Countryside Dealership the week of 01/03/2022 to be looked at. The transmission was slipping in and out of gear in 2nd and 3rd gear on the automatic transmission. When the truck was purchased in late 2018 I ended up purchasing the extended warranty in above to the standard warranty of the truck. Their service department looked at the transmission and told me that it will have to be "bench tested/looked at". I told them to do whatever is needed so I could have my vehicle fixed. The Ferman Service Department manager Robert (phone # XXX-XXX-XXXX) told me that it will take 3 weeks before they could bench test my transmission because their dealership did not have enough qualified technicians. He said they only have two mechanics that could be trusted to handle the transmission. I agreed and dropped my F-150 truck off on 01/13/2022 to Ferman Countryside Dealership Service Center. Robert said that the Dealership would contact me as soon as they were available to bench test the transmission so they could repair the transmission or warranty it and install a new transmission. I waited patiently for the three weeks. Upon the 4th week (02/14/2022) I called the service department and after the 3rd attempt spoke with Robert (Service Manager). He told me that their service department was completely behind and it would be another two or possibly 3 more weeks for them to JUST LOOK AT THE TRANSMISSION. THIS DID NOT INCLUDE FIXING THE PROBLEM. That has been the LAST communication I have had with Ferman Ford Dealership dated 02/15/2022. No one has attempted to fix the truck or even call me since that date. My truck has sat outside in their lot since then. I will be contacting Ford Motor Company directly with this information as well. Ford Motor Company needs to know how poorly their Ferman Dealership handles its customers. My truck has been at their dealership for THREE MONTHS AND HAS NOT EVEN BEEN BENCH TESTED YET!!!

  Business response

  04/22/2022

  Business Response /* (1000, 5, 2022/04/18) */ Mr. ***** did bring his vehicle in on 1/13/22, with the concerns of shift quality. After following Ford guided diagnostics, a repair attempt was done on the vehicle per TSB XX-XXXX. Parts needed for the repair attempt were on back order and took approximately 60 days to arrive. Once the repair attempt was completed the vehicle was then retested for proper operation. The concern was still present and it was determined that the transmission would need to be disassembled for further diagnostics. Upon inspection it was determined that the torque converter, among other parts was failing. The torque converter was also on back order, and release date was 4/24/22. Due to the excessive down time of this vehicle, a complete replacement transmission was ordered and installed in Mr. *****'s vehicle. The truck is now completely repaired and Mr. ***** has been contacted for pick up as of 4/18/22. Consumer Response /* (2000, 7, 2022/04/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) The Service Manager did call on 02/12/2022 and said that it was his top priority to get the situation resolved. He also said that he was in the process of getting a new transmission shipped out from Atlanta. He said as soon as it was procured he would call and keep me up to date as to how soon it would be completed. The Service Manager did keep me updated, and on 04/18/2022 he called me in the early afternoon to confirm that the truck was finished and I could come get the vehicle. The Service Manager took care of the situation and resolved the issue of repairing the vehicle in a timely manner. Thank you.

• Initial Complaint

  03/14/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Ferman Had an XL Hybrid in white listed on their site for 26,900. I realized they had added 5000 dealer mark up and due to my need I was OK with that- I emailed the dealership asking about availability and was answered by a pleasant person named Heather and after a few text messages she did indeed confirm the truck was on the way, was available and that she would forward my info to the sales manager - Next I received a call from John M., one of their salesmen. He was a very nice guy - he told me the truck is on the way and as soon as it hit the lot he would call me and send the paperwork for purchase and I would be the first one it was offered to. Fast forward to Saturday 3/12/22 I get a phone call from the sales manager - hey the truck will be coming in soon we can go ahead and finalize the paperwork if you want to buy it !! I said Awesome !!! Send it on over Ill pay half down and finance the rest. He said great. Imagine my surprise when I received a proposal for the truck I had inquired about including a vin number for 10,0000 OVER MSRP. I called him back and said hey that's not the price you had on your website !! he said uhhh yeah now the truck you mentioned is sold - ( how indeed did he a few minutes earlier send me a proposal to sign for that truck then right ? ) He then goes on to tell me uhh the He then goes on to tell me uhh the truck we can sell you is a Silver XL base model.. As I strongly disagreed with him and said how in the world could you charge 10K over on a 20K truck. He informed me that if I knew about how business worked I would know they made money on their financing not the sale of the trucks. I said this is dishonest and he said well take it or leave it. I then spoke to a general manager Jason who also told me that they would do nothing about this. Clearly a Bait and Switch and a fraud dealership.

  Business response

  04/14/2022

  Business Response /* (1000, 7, 2022/03/29) */ Contact Name and Title: Bob M. Contact Phone: XXXXXXXXXX Contact Email: **********@******.com We apologize for any confusion with Mr. ******. We explained to Mr. ******, we have gone out and acquired many New Ford Vehicles from other Ford dealerships around the country with the current New Ford inventory shortage. We have purchased many vehicles from other Ford dealers and paid over MSRP ourselves. We would be more than happy to order Mr. ****** any available vehicle for MSRP, but we would also like to offer our guests some immediate options which for us, is acquiring vehicles from other dealers and make available now. I am sure Mr. ****** is aware how difficult it is to obtain or find these vehicles, as Mr. ****** lives in Tennessee and found our vehicle in Florida over 500 miles from his local dealer. Sincerely, Bob M. General Manager Ferman Ford Statement from Sales Manager Robert H. On Saturday 03/13/2022 I put together a proposal for ***** ****** I thought i was quoting an inbound maverick s that we purchased from another store. I wound up quoting #'s on the wrong vehicle and quoted him on one that had been special ordered for a Fleet company. My apologies for any confusion. Attached is the order sheet for our Fleet guest. Statement From: General Sales Manager Jason Bray who spoke to Mr. ****** on Saturday March 13th. Mr. ******, the vehicle you inquired about that was listed for $5,000 over was/is a customer ordered vehicle. We told you we had an inbound unit that we purchased from another dealer, it was the only unit available and $10k over sticker. Again, we apologize for any confusion and are more than willing to special order you a vehicle priced at MSRP. Consumer Response /* (3000, 9, 2022/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) So they don't have to honor the pricing they advertised ? The white Maverick that I was quoted , verified was available, and then sent a purchase order for was magically not available.This is a scam and a joke. Do we just accept dishonesty from car dealers because that is how they operate ?

• Initial Complaint

  03/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Ferman Ford is not honoring the internet sales price that is found on ford.com, fermanauto.com, and Truecar.com Prior to arriving at the dealership, called the internet sales team to confirm the car was available for purchase. Morgan, the online sales rep confirmed the price, and that it is available. Arrived at the dealership at 0930 on 3/9/2022. After test driving, the sales rep confirmed the price was the one on the sticker. When we went inside to start the contract, and mentioned I was using TrueCar, the sales rep said the price of the car is actually $61K, 10K over the sticker price. I asked to speak to the GM and was given the run around. After 2 hours of trying to get a hold of the sales manager, they told me there is no way that they will honor the sales price. I believe they are behaving in an unethical sales practices and bait & switch behaviors. I want to hear from the GM, Bob M. and if he is aware that his sales team is acting in an unprofessional manner.

  Business response

  03/29/2022

  Business Response /* (1000, 5, 2022/03/11) */ We apologize for any inconvenience or confusion the TrueCar pricing may have caused. We are actively working with TrueCar to fix our pricing feed issues with them. The pricing on our website, physical vehicle addendum and all other third party sites is correct and displaying the market adjustment. We would love to order you a Mach E Premium at MSRP, as offered to you when you came to visit us. Consumer Response /* (3000, 7, 2022/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe that they are still engaging in bait and switch advertising. The car is still listed on the parent company website (fermanauto.com), ford.com and truecar.com at the $51K I am no longer interested in supporting any business with Ferman. I do not need a response from them, but I do want to report that they are still misleading customers.

• Initial Complaint

  12/31/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Me and my two daughters (all women and foreigners, but US citizens), went today (12/31/2021) to buy a used 2015 Lexus for $26,995. When we got to the financing table, they offered me a 5.99 interest rate. I have credit score of 791. We said no and that we would get our own financing. The finance manager said, first, that rate was high because it was a 2015 Used car, and then when we say - again - we would obtain our own financing, he said I need to pay a $1000 penalty for getting my own financing at Bank of America. Then he said he would lower it but at 3.5% interest rate, but we again insisted we would get our own financing because Bank of America was offering 2.89% (which I am approved for at even higher balance of 15k). He said again we would have to pay $1000 for getting our own financing. We said, we'll just pay cash. Again, he said they would charge me $1000 for not using their financing. We told him that it is against the law to penalize us $1000 for obtaining outside financing and we would report their unethical behavior, the finance manager threatened us that if we were going to COMPLAIN/REPORT them for forcing us to obtain their financing, then they didn't want to do business with us and NOT sell us the car! - We said we still want the car. The finance manager said, we don't want to do business with you if you're going to complain/report us. He drew up the paperwork and charged me the 3.5% interest rate and we were forced to pay an additional $5,000 down, so as not to pay high rate for finance. This was the worst experience ever in my life. I will never buy a car again from this dealership. They preyed on us since I'm elderly woman, and my english is not good and i don't now the laws, and since we are all women, foreigners, and bullied us into getting financing through them at a higher interest rate then we would have gotten through outside financing, and forced us to put more money down that we were intending to do!!

  Business response

  01/19/2022

  Business Response /* (1000, 5, 2022/01/03) */ My name is Jason B.General Sales Manager, I would like the opportunity to speak with you and try and resolve your issues you may have had. My direct contact info is XXX-XXX-XXXX or **********@******.com

• Initial Complaint

  12/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a ford certified used vehicle for 25,405.64 on Sept 21st, 2021. After purchase, found several things that their 139pt inspection checked off as good, that were not good. Took vehicle into local dealership near me to get the problems fixed under warranty. My dealership discovered a very serious mold growth from previous water damage that the dealership did not disclose. I have spoken to several technicians familiar with Ford certified warranty and inspections. All stated there's no way the dealership did not know about this huge mold growth and health hazard. Dealership also took advantage that I was buying the vehicle and then leaving for work out of the country for 2 months. Now stating it's been to long to rescind the purchase. They agreed to purchase vehicle back minus my tax title and license fees, mileage, and any damages. How would they know what was there before if they lied about doing a previous inspection. I found a damp dog blanket and pamphlets in the rear storage area after I drove the vehicle home, leftover from previous owner. Damp because the third brake light seal was bad and leaking in water, a problem that would have been known about if an inspection was done. I have more evidence I can submit for fraud. I never would have flown to Florida and bought this if it wasn't marked as certified or known about any of this damage. They sold me a serious health hazard. My stepson has been in this truck before I knew about the mold. They either lied about doing the inspection or lied by omission about the mold and previous water damage. Toyota technician told me the vehicle is a health hazard and should never have been driven. I drove it 8 hrs straight after I purchased it and drove 700 miles home. They are refusing to make me whole and fighting me every step of the way.

  Business response

  01/12/2022

  Business Response /* (1000, 5, 2021/12/22) */ Spoke to Mr. ***** on several occasions on this matter. The vehicle is certified and went through a thorough inspection process (attached). We didn't encounter any mold or leaks when it was inspected in our shop. Out of good faith and wanting to help an upset guest we gave Mr. ***** two options: First, to trade the vehicle into the dealership for the sale value he purchased originally, plus tax credit and dealer fee. Second option we would purchase it back for original sales price, dealer fee and shipping back to store. My ***** wasn't happy with either option. Consumer Response /* (3000, 7, 2021/12/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Also attached is there checklist they did,, specific to this vehicle. Several things I'd like to point out. 1. On the first page, where it says set of keys and key fob. It was not disclosed to me that it will only come with one key and no keyfob, until after I had already flown to Florida and was purchasing the vehicle, yet it is checked off. 2. Same page, again "remote keyless entry/key fobs" is checked off. How would they have checked it off if there was no key fob to test? 3. Same page "safety belts". I informed them as well after I got home the safety belt in driver's seat sticks and can be difficult to unbuckle. I told them thar will also be on the list for warranty work when I took the vehicle to Toyota. 4. Same page "tire pressure review". I have attached a message between me and the salesperson informing them that they had set the pressure to 41. The door jam list the tire pressure for those exact tires on the vehicle at 32. Another example of just pencil whipping the checklist. 5. Page 2 in the pdf, "no evidence of flood, fire, major or hail damage". I don't know if they'd argue it was never flooded but it clearly had previous water damage by the mold. That's not even including the third brake light leak, which I'm sure the truck sat on the lot during many rainstorms just pouring water in. 6. Page 2, section 4. "Safety belts" passed inspection. Yet the driver side sticks and doesn't roll up properly. 7. Page 2, section 4. "Interior odor free" when I test drove the truck there was a slight moldy/musty smell. But quickly overpowered by the air freshener or whatever it was they sprayed. After I got home with the truck, next day I noticed the smell ever so slightly. That's when I went looking and discovered the wet dog blanket and pamphlets in the rear storage(video is previous email). 8.page 3, section 8D. "Tire pressure and tire pressure monitoring system" both checked as passed. My stepson who is 6 can easily read what the tire pressure is supposed to be set to on the door jam. Their tech overinflated them by 10 psi. More proof of pencil whipping this certification process. They are 100% lying. The fact I found a wet dog blanket in the rear storage compartment with dog hair and wet paper pamphlets(all wet because the third brake light seal was leaking in,dripping to this exact spot), is proof enough that they did not inspect the vehicle like the certification implies. These items were discovered the very next morning after driving the vehicle 700 miles home. There had been no rain at all on the drive home. That third brake light had been leaking in for as long as they had had the vehicle. Otherwise there is no way that the leftover blanket and pamphlets could have gotten wet. Also, the fact they are trying to say that they offered in good faith the have it shipped back is omitting the fact that they, at first, would not pay to ship it back to them. And saying it was my responsibility to get their unsafe vehicle back to them. Only after I had to hire an ttorney to send a demanding letter that they are responsible for the shipping, did they "offer" to take care of shipping. They are refusing to do what's right until they are forced to. There is no "good faith" here. All my evidence shows that they either lied about doing the inspection, or did the inspection and lied about all the damages. The Toyota service tech that discovered the mold traced it very easily to an old windshield seal that had been leaking. The windshield that is on there now is new and does not leak. This was a previous damage before I purchased that they had to know about. Every service tech, even a Ford tech near me, has said there is no possible way they didn't know about this mold growth if they actually did the inspection. God knows what mold growth is actually in the leak that I found in the third brake light.

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