ComplaintsforPremier Insurance Benefits, LLC

• Initial Complaint

  05/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had signed up for a plan with them in March 2022. When I had finally received activation and the layout of the plan it was not what the agent and I had discussed. I immediately terminated the plan and was told I would have a refund within 10 business days. the time allotted ha snow passed and I have not received the refund as well as no numbers work, I can't get an email response and anything found on google is incorrect. All I want is the refund I was told I would receive.

  Business response

  06/01/2022

  Business Response /* (1000, 5, 2022/05/17) */ Premier Administrative Solutions no longer services Corvantis as of November 2021. For any further information you would need to reach out to Corvantis at the following email addresses Member & Policy Services Toll-Free: ************** Fax:*************** Email: ***************@corvantis.com *************@gmail.com ******@corvantis.com

• Initial Complaint

  05/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company gave out misleading information. It is not an insurance plan but a discount. I was looking for an insurance plan to cover myself and my two children. It was difficult to understand the representative but she was clear that it was an insurance plan that I could use starting Monday to go to the doctor and dentist. I made appointments and the providers called me back and informed me that what I had is not insurance. I did not sign up for a discount and it was not what I wanted. I thought I was receiving a discounted price for an insurance plan. It was never explained that it was not an insurance plan. I paid $222 to this representative and I am seeking a full refund since it was a flat out lie. I also want confirmation that this has been cancelled.

  Business response

  06/30/2022

  Business Response /* (1000, 5, 2022/05/13) */ Premier Administrative Solutions no longer services Corvantis as of November 2021. For any further information you would need to reach out to Corvantis at the following email addresses *************@gmail.com ******@corvantis.com ***************@corvantis.com Or by phone at XXX-XXX-XXXX Consumer Response /* (3000, 7, 2022/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same misleading and redirecting information that they shared with me. They said they are no longer affiliated but was able to transfer me to the billing department of the company the stated they were no longer connected to. Business Response /* (4000, 9, 2022/05/20) */ Premier Administrative Solutions no longer services Corvantis as of November 2021. For any further information you would need to reach out to Corvantis at the following email addresses *************@gmail.com ******@corvantis.com ***************@corvantis.com Or by phone at XXX-XXX-XXXX or XXX-XXX-XXXX

• Initial Complaint

  05/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi I am trying to contact premier insurance benefits under corvantis. i bought this insurance through an agent and 149 usd were deducted from my account. I want to cancel it ans I am trying to contact this number +X XXXXXXXXXX. its been 2 weeks I am trying and it goes to voicemail and no one returns the call. I do not have membe id nor did I get any other details. Please help.

  Business response

  05/31/2022

  Business Response /* (1000, 5, 2022/05/13) */ Premier Administrative Solutions no longer services Corvantis as of November 2021. For any further information you would need to reach out to Corvantis at the following email addresses *************@gmail.com ******@corvantis.com ***************@corvantis.com Or by phone at ************

• Initial Complaint

  05/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I sent an email on 4/26/2022 to Sondra & Jessica inquiring on behalf of clearing my debt with Best Insurance Group. I have not received a response. I've called Agent Services (XXX-XXX-XXXX) several times and have not received an answer.

  Customer response

  05/03/2022

  ***Document Attached***
  
  See Attachment/File: Screenshot 2022-05-03 ******.png

• Initial Complaint

  04/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of Transaction: 04/22/22 Name: NCE Premier Platinum Plus or Corvantis Type: Health Discount Program Phone: ************ Transaction ID: ********** Member ID: ********* Charged Amount: 149.00 I believe this is a scam company. I am trying to cancel this that I purchased 04/22/22, but I can't get a hold of a customer agent. I have left several voicemails and emails with my information and a cancel request. Is there a way you can help me get my refund back before the 30 days are over? Thanks **********

  Business response

  06/01/2022

  Business Response /* (1000, 5, 2022/05/02) */ Premier Administrative Solutions no longer services Corvantis as of November 2021 and has limited access to their supporting documents. We have uploaded what we were able to obtain into the portal. For any further information you would need to reach out to Corvantis at the following email addresses. *************@gmail.com ******@corvantis.com ***************@corvantis.com Consumer Response /* (3000, 7, 2022/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the email from NCE Premier Platinum Plus said a refund will be issued in 10 business days. Today, 05/13/22, I still have not received a refund. Business Response /* (4000, 9, 2022/05/17) */ Good Afternoon, As we previously stated, Premier Administrative Solutions no longer services Corvantis as of November 2021. For any further information you would need to reach out to Corvantis. Contact information is below. Member & Policy Services Toll-Free: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX Email: ***************@corvantis.com *************@gmail.com ******@corvantis.com Consumer Response /* (4200, 11, 2022/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted Corvantis. I have attached a copy of the email from ***************@corvantis.com on April 27th, 2022 confirming my cancellation and a refund in 10 business days. I still haven't received my refund. Thank you **********

• Initial Complaint

  12/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: 12/1/21 Name: NCE Premier Platinum Plus or Corvantis Type: Health Insurance Phone: 800-486-4525 Transaction ID: XXXXXXXXXX Member ID: XXXXXXXXX Charged Amount: 149.00 Request: I believe this is a fraudulent insurance company. I am trying to cancel the policy I purchased on 12/1/21, but can never get ahold of a customer service agent. I have left many voicemails and emails w/ my member ID and cancelation request. Is there any way you guys can help me get my refund back? I'm worried they are waiting out 30 days so I can no longer receive a refund.

  Business response

  01/12/2022

  Business Response /* (1000, 5, 2021/12/16) */ Premier Administrative Solutions no longer contracts with Corvantis as of 11/01/2021 and we no longer have access to cancel and refund. All requests should be submitted to Corvantis directly to Christopher B. @ ******@corvantis.com and Frank M. @ *************@gmail.com. This complaint has been forwarded to them, and they should be responding.

• Initial Complaint

  10/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have cancelled the policy on two previous occasions. The last time was in December, 2020. However, the deductions continue to be taken from my bank account in the amount of $182.00 per month. I have called on several occasions but get no answer, left several messages that are not responded to and send emails that are never answered. I am frustrated and do not know how to resolve this issue. I never received any information on the policy. Thank you for your assistance.

  Business response

  11/09/2021

  Business Response /* (1000, 5, 2021/10/18) */ Response to the Better Business Bureau Case # XXXXXXXX To Whom it *** confirm: **** ****** enrolled into Unified Plan 100 on December 13, 2018, to be effective January 1, 2019. There is no record of any correspondence from Ms. ****** until this October 5, 2021, when Ms. ****** contacted our Member / Provider Customer Service and requested the policy to be cancelled. Ms. ****** advised that she has called multiple times to cancel the policy, Ms. ****** was advised that there weren't any notes on file and was transferred to the Agency who would process the cancellation. Ms. ******'s policy currently shows a "Future Inactive" date of 10/ 31/21, which is the current paid through date. We regret any misunderstanding or inconvenience caused. If we can be of any further assistance in this matter, please advise

• Initial Complaint

  09/03/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company is continuing to contact me no matter how many times I ask them to stop. At first I was very polite and asked them to stop calling me.They claim they record calls, they can listen back that I have asked dozens of times to not be contacted.After the first dozen times of asking them to not call me I got put on the do not call list but this company keeps calling me. They also text me which I will attach to the complain. At one point I started trying to find out where this company is, thanks to their company logo on their texts I was able to figure it out. But when I called to speak with someone in charge the team members mock me and wont give me any information. One employee I have a massive issue with is "Levi" he claims he is a private broker and not associated with the company. He mocked the fact that I filed a complain and is violating my rights by continuing to call and text me. I want this company to stop contacting me and I would like a formal apology from the company.

  Business response

  09/24/2021

  Business Response /* (1000, 5, 2021/09/09) */ This consumer opted into a website that is managed by an outside lead vendor for our company. We have a trusted form opt in recording of his entry that you can see here: https://cert.trustedform.com/acebf5ff6d7bd4d577888c49efc41fe5daa91f06. We are showing that in the last 60 days 33 calls were made but of those 18 calls were INBOUND calls from the consumer to us. He did request to be put on the do not call list on 09/03/21 to which we honored and haven't made any outbound calls since even though we still have records of inbound calls coming in from his number. We do pride ourselves on providing a great service to those in need. Our representatives are independent contractors not employees of our company but we ensure that lead sources provided are vetted against appropriate DNC lists to ensure we are following federal and state TCPA guidelines. We find often that people target companies like ours in effort to get some monetary gain. We are hoping that in this case there is a misunderstanding. We do apologize for any inconvenience but also respectfully request that this consumer cease contacting us as well. By making inbound calls into our system it is creating false inquiries and creates significant monetary damages to us. Consumer Response /* (3000, 7, 2021/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Each of my calls into this company have been returned phone calls asking them to stop calling me... most of the time they hung up immediately. They call from different local area code numbers so its impossible to know who is calling without picking up or calling back. They mentioned a total of 33 calls, 18 of which are from me to them that means 15 of the calls were from them to me.. half of the total calls. The reason for that is because they call and hangup so I have to call back to ask them to stop calling. I also called to try to establish that I had to correct company before I reported them. One case when I called and asked for the name of the company an employee told me "I do not have to tell you anything". They are based out of Florida but recently have been call me from 610 (PA) area codes. I was also able to find out the one guy (Levi) who keeps calling is not even licensed in the state I live in. So why is he calling me?? Why was the company still calling me at all in the last month? Do not rely on the last 30 days - check the last 90 days how many times the company has tried to contact me. Listen back to the phone calls.. I have always been super polite letting the caller know to take me off the list. I have text message proof from 8/3 and 8/4 where I asked this company to stop contacting me. Rather than stopping they started calling from different numbers. I attached those screenshots on my complaint. As you can see in the screenshots some of the answers the company sent me were not professional at all - whoever Levi was essentially challenging me to try to report them. I am not interested in monetary gain and I am not interested in causing an issue for this company. I would just like the company to stop calling me. It appears that this issue is resolved if they have finally removed me from their call list as they mentioned in their response. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩