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Business Profile

Medical Billing

MedMaxCredit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

This profile includes complaints for MedMaxCredit's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I set up an auto payment plan through the MedMax website. The website set up the payment date for the first of each month. The plan was set up when the account was in good standing with no past due balance. MedMax Finance charged a late payment fee and continued to charge late fees even though payments were being made every month based on the auto pay plan and in advance of the date any payment would be owed.

      Business Response

      Date: 06/02/2025

      please see attached response.  

    • Initial Complaint

      Date:11/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      More than a year ago ******* finance established a date for automatic payment of $250 the first day of every month and time later I checked the statement and noticed that every months they are charging me $35 for more than a year , I believe they are doing that for two years, I called them I believe more than 6 months ago and they DID NOTHING. They are messing with credit score, I NEVER STOP PAY ANY DEBT THAT I HAVE. I worked pretty hard to protect my credit score and they greedy and deceive actions are affecting me. I want the return of the money the are stealing from me for almost two years.

      Business Response

      Date: 02/18/2025

      Please see attached response. 

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid this bill in full a year ago! Now, I receive a letter stating I owe an annual fee of 25 dollars! THIS IS A SCAM.

      Business Response

      Date: 02/18/2025

      Please see attached response. 

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used MedMax Finance because I had surgery as I have a serious painful life-long bladder disease which there is no cure. I had surgery and used their company in 2023. I paid off the balance I owed them by November 2023. I receive a bill in October 2024, showing that I owe them $25.00 for an annual fee. I did not use their services in 2024 and should not have to pay $25.00 when I did not use their services in the year 2024. When I wrote them a check, i listed paid in Full, which indicates that the account should be closed. When you call them on the phone, you cannot get a person and you cannot leave a message. So I should not have to pay $25.00 for 2024 when I did not use their services. Such a ripoff.

      Business Response

      Date: 02/18/2025

      Please see attached response. 

    • Initial Complaint

      Date:04/29/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mad Max ******* has failed to communicate my payments to BayCare. I'm now being threatened with being sent to collections. I need med *** ******* to communicate with BayCare and straighten this out, or I will be taking legal action if my account is sent to collections.

    • Initial Complaint

      Date:03/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account with ********************** around March 2023 to cover a procedure for my son. My minimum payment was set at about $37/month. I had auto-payment set up to take $50/month and did not miss payments. Fast forward to March 2024, I get an email saying my payment is overdue. I had issues trying to get into my account to see what was wrong and when I finally did, I see that they have been consistently increasing my minimum payment over time without notifying me. The cardholder agreement says the minimum payment is the greater of 3% of the balance or $25. They are telling me my minimum payment is $97 and I got charged late fees because the $50 auto-payment I had was no longer paying the minimum payment. I have never had ANY account do this to me. I always make on-time payments. I will never use this account again and hope anyone thinking about using them will read this and make a wiser decision.

      Business Response

      Date: 03/26/2024

      This response was taken verbally by BBB:

      The card the customer had on file with ** had expired in February. The reason why her minimum payment kept increasing is because we hadn't received payment as well as two late fees were assessed due to non payment. We waived both late fees and updated the payment method and advised the customer to monitor her emails as we will notify if a payment fails.

      Customer Answer

      Date: 03/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

      Customer Answer

      Date: 04/22/2025

       
      Complaint: 21462817

      I paid this account off in June 2024 and as of April 2025, they withdrew money from my account for an annual fee without authorization. I then received another email that another $50 was going to be auto drafted a few days later even though my account balance is $0. This is not the first time *** had issues with this company. Do not do business with them. There are many complaints about similar issues with them withdrawing more money than they should. They should not be in business at all!

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:02/27/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my account last year. Last payment was 67 dollar. Now they sent me a statement two months ago for 25 dollars. Today I received a nother statement on 2/2424. I do not own them anything. I do not know why they keep sending me this statement

      Business Response

      Date: 03/26/2024

      This response was taken verbally by BBB:

      The account holder received a bill for their annual membership fee because after they finished paying off their account, they never closed it. We explained that to the account holder who advised us he didn't want to continue with the account. The account was closed and the annual maintenance fee was waived. The customer will have to pay that fee if they reopen the account in the future.

    • Initial Complaint

      Date:02/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They state I owe money, but they never applied to BayCare. I paid all my bills myself. I wanted a partial payment plan, not a line of credit, which was not apparent and not how it is displayed on the BayCare website. I am extremely unhappy with this company and BayCare at this point for allowing them to partner with them. I want this payment taken off, the $25 initial charge taken off the account CLOSED! This is the most ridiculous creditor I have ever come across and shady as can be. They don't answer the phones, leaving you to email them, and they are the rudest people on the Earth. Someone shut this company down.

    • Initial Complaint

      Date:02/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Same as the other complaints on this website. I have a $50 charge yet show a $0 balance due. Both medical bills on my account were from 2021 and paid in full with the $25 a month payment. I saw I owed $25 last month and am now charged a $25 fee, for a total of $50 and I can not get an explanation from the company of where these charges came from out of nowhere? Not sure how a 0$ balance owes $50?

    • Initial Complaint

      Date:10/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      back in July of this year i set up a monthly payment plan to pay 25$ a month for a totaled 500$ medical bill from st ****** hospital in ***** *******, to automatically withdraw on the 28th of each month. Everything has been fine up until this month. This month you charged my card 21.14$not 25$ it shows on my medmax account you charged that and on my virtual banking statement. But then my account is also saying the payment is late and that i know got hit with a late fee and now owe 50$ on the 28th of this month. I will not be paying that when i was charged on 9/28/23. I signed up for the 25$ a month for a reason. Thats what i can afford with my other expenses right now. I also dont know why i wasn't charged the full 25$ on 9/28/23 and just the 21.14$ but This is ridiculous and i would like it fixed immediately. I have sent multiple messages. Cant get through to anyone when i call. I have also emailed three times from the email given on the company website and all i get is an automatic email back saying that email address cannot be found. This is a scam and for a hospital bill so sad. I want my account cancelled.

      Business Response

      Date: 10/27/2023

      The last time we spoke with the customer was October 23rd, we are still working on an answer as to why the system is only taking out $21.14 instead of the full amount the customer chose.

      At this time the late fee was waived while we are still investigating, since we do see the customer tried to make the full $25 monthly payment.

       

      Customer Answer

      Date: 10/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just dont want this issue to happen again this month or next or whenever and then have to go through this issue and whole process yet again.

      Sincerely,

      *************************

    MedMaxCredit is NOT a BBB Accredited Business.

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