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Business Profile

Business Services

Federal Management Services Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting emails from this domain for over a month now. Our account with ********** was up for renewal, and I had already gone and done what I needed to do for renewal directly on the ***.gov site. I have been getting daily emails of "final notice" from another domain, and now today I received a text through my business line that says: "URGENT *** FINAL RENEWAL ALERT: ********************** EQUIPMENT CO. | CAGE: 52KJ6 | Missing Capability Statement | Deactivation Notice Stay Compliant | Call ************** or visit **********************************************************************$9dab Reply STOP to Unsubscribe. Thanks, SAM Support"Just for giggles, I logged back on to the .gov website. As I suspected, my renewal is in good standing, with an expiration date of sometime in 2025. These scam sites are nothing but a nuisance to me, but I want to make everyone else aware that they are scams so they don't get stuck.

  • Initial Complaint

    Date:04/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase Date: 12-2-2022 Price: ***** Purchased: Christmas Cartoon matching pajamas, 2 sets for 9 children. Received a shipping notification on the 12-8-2022 Last known to be waiting to ship from overseas.Gave this **** number: ****************************** Kept checking tracking info, nothing more followed. 3 days before Christmas when nothing else there, had to apologize to my children and let them know ********* presents going to be late this year.I tried to find out about my order through there company email address. Returned back undeliverable. Noticed when checking receipt if another way to contact and there was a link for questions on orders. I sent a question to find out if maybe on back order. Never received a response. Checked again and now there is different information on tracking package saying it was delivered 12-17-2022 with a different tracking number:UG763144433YP I never received pajama sets and now have read this company has done this in the past.Is there anyway to get my money back?Is there anyway to stop them from stealing from other families?

  • Initial Complaint

    Date:03/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took my money and they didn't give me a tracker number so I know when my product was coming and I never got nothing so they basically took my money that's it I want to know if I could get it back and do I change my card because they have my information cuz they rip you off

  • Initial Complaint

    Date:03/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cant apply for government contracts and its hindering my businesses growth. I have been trying to open another account with ********** for about a year. I had an account with them, they told me I had to close it in order to change my bank account information. I closed it and now I cant open another account. If I wouldve know this would be the case, I wouldve kept my account open. They said they were going to have someone contact me to help me with it. I havent been contacted from them.

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am Executive Director of a non-profit. I was trying to renew my ***.gov account. This is a regular requirement for ***.gov. Within days of inputting new data on the ***.gov website (the official government website), my accounting officer and started getting emails from ************************************** Concerned that this might be ***.gov, or an authorized contractor, I called samsupportcenters. They described an apocalyptic situation with the ***.gov website and said it could be months before my renewal was processed. The telephone answerer at samsupportcenters.com never stated that they were a third party attempting to make money from unknowing ***.gov *********** They offered to charge hundreds of dollars to renew my ***.gov ******** account. Most troubling, the samsupportcenters.com telephone answerer explained that public agencies in ******** were in dire straights because of ***.gov's ******** and incompetence at renewing ***.gov accounts. The samsupportcenters.com telephone person stated that critical federal funding wasn't coming through to ******** agencies and hadn't in up to a year. I followed up and learned that this was a complete fallacy. First: How is samsupportcenters.com getting ***.gov ********* information within days of filing a ***.gov application. Second: Why is this agency allowed to lie to private organizations desperate for payments from the federal government. Contrary to samsupportcenters.com's lie, ***.gov renewed my account before expiration, and they did so at ZERO cost.

  • Initial Complaint

    Date:11/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, For the past last weeks I have applied with ********** I simply have been trying to register my company with ***.gov I have many tickets. The problem is I am the secretary of state and they can view me on sunbiz.com. I filled out the application with my current information and also uploaded my business license. I received an email stating that I need to verify my business. The problem is that I uploaded that information for my business before submitting the documents. That tells me that whoever ever reviewing my information isn't doing their job. I haven't begun the real process. until I get a code to be able to finish the process. I was told that it would take 10 days. We are going into another month. I call asking for a supervisor but was denied. All I would like to do is to get my business on the right train. It is absolutely disgusting that a government agency allows such nonsense. Yet the government "promotes" small businesses. A simple registration...that's all. I've submitted all necessary documents etc. I have a record of the tickets etc. No one reads the tickets, they just close them out. One could only imagine how frustrating that is. ********** must do better. I look forward to this matter being resolved ASAP. In the meantime, I am going to continue to send complaints to every government agency and official I know to shine some light on this matter that is serious to me and the economy. I will get my Federal state representative to review the practices there.

  • Initial Complaint

    Date:08/08/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,

    For the past 9 months I simply have been trying to register my company with sam.gov. I have over 20 tickets. The problem is that the tickets are being closed and checked off as resolved when nothing is actually being doing. I have spent countless hours on the phone (mostly on hold) trying to accomplish something that should not have even taken a month. Sam.Gov has undeniably hindered the growth of my small business considering I deal with government grants and contracts. It is absolutely disgusting that a government agency allows such non-sense. Yet the government "promotes" small business. A simple registration...that's all. I've submitted all necessary documents etc. I have a record of the tickets etc. No one reads the tickets, they just close it out. One could only imagine how frustrating that is. Sam.Gov must do better. I look forward to this matter being resolved ASAP. In the mean time, I am going to continue to send complaints to every government agency and official I know to shine some light on this matter that is serious to me and the economy.

Federal Management Services Inc is NOT a BBB Accredited Business.

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