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Complaint Details
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Initial Complaint
03/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order on 3/20/2023 for an 13*4 lace front 26 inch deep wave transparent wig. The tracking number was sent to me the next day saying I would receive it Friday. I received wig Thursday 3/23/23. I opened package and it was definitely 18 inch wig. 26 inch wig is 250$ but 18 inch wig is 160$. I contacted store and explained to them what happened. I sent the below picture to the manager who then told me she would call me next day which was Friday my appointment. I made my hair appointment for Friday 3/24/23. So here when you make an appointment, if you cancel you still have to pay the whole cost of the service because you have to cancel days before. I explained to manager this she wanted me to return the wig and I wont know when Ill receive correct wigs. Here is a picture of a 26inch wig that I brought. I received a 18 inch wig. I should be refunded the differenceBusiness response
03/27/2023
As part of Our policy the customers agree of this terms and conditions with the payment of the order.
In this particular case the customer receive a short length unit, We for sure recognize the mistake and offer the replacement. But the customer make an appointment for the very next day. after delivery.
That situation make impossible the on time receiving of the return and resend of the new Wig. We apologize with the customer but she really do not want to understand ,it was a human error ,She get so angry and do not hear no more.
we will send her a return label to return the wrong item we will refund the total amount of her purchase.
..Exchange or Replacement
If you receive a product that is defective you may contact us within 7 calendar days from the date of purchases so that we may address the issue promptly. You must return the hair to us and at that time we will determine if the hair is indeed defective. If so we will exchange the hair or refund your money. Notice no hair will be exchanged or refunded if it is damaged by chemicals or the use of bad products. Hair must be unused and in its original packaging.Customer response
03/28/2023
Complaint: 19850809
I am rejecting this response because:
I had to use the hair. So I would like a refund of the difference in price.
Sincerely,
*********************************Business response
04/12/2023
Dear customer,
You submit a claim for the item you receive. In order to apply any credit or refund
to your order we need the return of the original item to us. Per your message You Use the wig already ,for that reason no credit is granted in this case.
Please accept our apologies for the inconvenience.
Missy Hair Boutique
Customer response
04/13/2023
Complaint: 19850809
I am rejecting this response because:
I received an 18 inch but I paid for longer inches so Im owed the difference between the twoSincerely,
*********************************Business response
05/02/2023
Tell us why here...RETURNS & EXCHANGES
Missys Hair Boutique company strives for your full satisfaction. We will accept returns for specific purchases on the Missys Hair Boutique online store within 7 days from the package received date for Unworn, Undamaged, Unwashed, No scents or odors, No rips or tears, No other signs of being worn/used/opened.
All tags must be attached and all original packaging must be included.
Unworn, Undamaged, Unwashed, No scents or odors, No rips or tears, No other signs of being worn/used/opened.
All tags must be attached and all original packaging must be included.
*Refunds for online purchases, will be permitted for defective merchandise 14 days from the package received date.*
Any exchange request for defective merchandise after 14 calendar days will not be honored.
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or processed) in any way.
The product must be exchanged for something of equal to greater value.
According to Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and Federal Law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
You must send the product back to us in order to process the exchange.
In order to process an exchange, the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value. If a refund is processed due to customer mistake all money will be refunded minus the shipping fee to the customer.
Returns and Refunds for In Store purchases may differ, please refer to your receipt or store for policy.Customer response
05/02/2023
Complaint: 19850809
I am rejecting this response because:
There has not been a change in your response. You know it was wrong on your part. You have admitted and still will not show common courtesy. Standing firm just shows the lack of character.
Sincerely,
*********************************Initial Complaint
12/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Not only does this business have false advertisement with their finance options but their customer service was very unwelcoming. I was refused service due to me being frustrated that whatever they promoted wasnt true. I was yelled at , demanded to leave the store & threatened by employees that officers would me called on me. I was willing to pay full price despite everything and still wasnt satisfied as a customer.Business response
12/08/2022
We are very sorry about your experience in our store.
The clients and employees of our stores deserve a polite treatment to serve our clients with pleasure. I hope to be able to count on this treatment from you the next time you visit our locations.
The different forms of payment that we offer in physical and/or online stores are suspended due to a technical problem.
This is how we try to protect our customers and our business.
I hope you visit us again and we can serve you better.
Regards,
MHBInitial Complaint
09/04/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
July 31 2021 I called missy boutique to see if they had a silver HUMAN WIG in stock for me to pick up that day they said yes they did have a superhuman with I can pick up that day when I got there for one they only had a Zell payment which mean I had to transfer to leave my big talk to their bank account and then I had to sit there and wait for them to call the owner to verify the money but the money Was taken out of my account and I showed them but I was not able to take Take the wig home they told me they will call me once the money is in their account then I came back the next day and I picked up wake up the week it was not what was advertised they kept saying it was humid here and I kept saying I can get him here exactly how much I got the wig on with that it was not humid here at all whatsoever I still have the week even test the hair it is not human at all and we pacifically asked for human hair an this come after buying a wig before an having same problem then being told ...Business response
09/28/2021
Business Response /* (1000, 5, 2021/09/09) */ Dear valued customer, It is distressing to us that you reached these instances after our claim process was previously explained to you. To clarify this situation I explain that our company has a claims policy that allows returns and exchanges only in the first 7 days after the purchase or delivery of our products. For the claim to be effective the item must be in new condition as well as the first photo that you send us, there an exchange was possible but after your last video where you are wearing the wig, the claims policy no longer has responsibility with your wig and / or with your purchase. For any question please contact us at your convenience. Best regards. Missy hair BoutiqueInitial Complaint
05/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
No update on my order and it hasn't been received. I placed an order on May 26 and usually when I order from any website they always keep me updated on my shipping . As soon as the order was placed I got a confirmation email. I wanted a couple days before contacting the seller and received no response. There was never an update on my order. I didn't receive tracking information, no update on shipping or anything. I asked the seller how long does it normally take for the items to be shipped and got no response. I called the followed day and the call was sent to voicemail and the mailbox was full i called and the phone rang then went to voicemail. I couldn't leave a message either.I'm worried that they will never going to send me my package. I spend 240$ USD plus the shipping. The only thing that I want is some information on my shipping and how many days it's gonna take to get delivery.Business response
07/02/2021
Business Response /* (1000, 10, 2021/06/17) */ Dear Customer, We apologize for the delay with your order. We are doing Our best to send all items as fast is possible but the pandemic time delay all delivery services from our vendors. thank you for your support. MHBInitial Complaint
05/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
So I placed an order for a wig September 2019. I remember paying for it and it coming out of my account. Which I no longer have, I have switched banks. I was also pregnant and sick with hypermesis. So I was in and out of the hospital alot and ended up having to get a pump. Well while all this was happening I completely forgot about the wig I ordered. Fast forward to a few days ago. I go on to the website to order a wig and I see the order I had previously placed and that it was paid for and fulfilled on march 15 2020. Screenshots are attached of my account on their website. Saying I paid and my order was fullfiled. I never got the wig. When I saw that I called and spoke to a woman named Lilly who said she would do some investigating and call me back. She never called me back, she however did email me an invoice stating that my order had been cancelled and refunded. Screenshot has been attached of that. She said I needed to talk to my bank and she couldn't do anything.Business response
07/07/2021
Business Response /* (1000, 12, 2021/06/17) */ Dear Customer, We are sorry that you take this route in a situation you already receive information from Us. This order never went through in Our system and We send yo the information to your email ,also We suggest to you to contact your card institution and obtain an answer from them. Again we apologize for the inconveniences. Have a great day MHB
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.