ComplaintsforWorld Wide Vacations, LLC

• Initial Complaint

  02/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On July 14, 2022 I paid $608.99 for a 4 night stay at Villa Del Palmar Resort in ****** with our agreement to listen to a 90 minute or more Timeshare presentation. It was ****** per person for my husband and I plus a $100.00 resort fee each totaling $608.99. I paid that amount that same day and have two years to use the vacation. He also offered us to go to ********** for 4 nights with a different resort and told me that if we wanted to do that we could pay the additional $******/per person plus the resort fee but there was no commitment on our end at that time. Today, I called to book the ****** trip and they wanted to charge me the additional $****** per person fee plus the resort fee and when I told them it had been paid they disagreed. How disappointing. I am going to hire a lawyer. If they went back and listened to the recorded sales pitch and phone conversation that we had on 7/14/22, it was clear to what was agreed upon and what I paid for, there would be no confusion. I would like to either be reimbursed the $608.99 that I paid or be given the trip that I was told that we would get for the $608.99.

  Business response

  02/05/2024

  We apologize for any inconvenience. The email confirmation sent to *************** states what she will be responsible for at the time of booking. I am attaching a copy and I have highlighted the terms and conditions in which she signed agreeing to. Please let me know if you need any further information.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a package three years ago. It was going to expire. I had a $249 credit. I purchased another package for $208. I was trying to book ***********. I had to pay for an additional day for $189. The trip I tried to book. You have to book through Monster. I have been trying to book for three weeks. I had to cancel the original trip, because I couldn&#**;t get off work. I booked it for 4/27/2024- 5/1/24. Their reservation was only for four days; I paid the $189 for the additional day. I booked the flight after they said it was a good reservation. Now they are telling me I booked it for a different day then when I actually purchased it. Now they are telling me the reservation will not come in until 10 business days before the trip. They took my money, but they won&#**;t give me my confirmation. I don&#**;t want to do business with them. This was the first time I actually booked a trip with them. They told me I will get an email, but I have not received it yet. I did get my email for my second package that I purchased.

  Business response

  02/13/2024

  We apologize for any inconvenience. ************ was told that she would be confirmed through our vendor at *************************. I do show that the reservation is still pending, I have reached out to a manager there to see if we can get the confirmation expedited. Please let us know if you would like to cancel the reservation, if so the $189 you paid would be a credit on your account to book a future reservation. 

• Initial Complaint

  12/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Nov 21st 2023 I contacted worldwide vacation ** to book Christmas dates for a timeshare vacation packet. My reservation was made and I was advised I would be contacted in 48 hours. After 2 weeks I was provided the confirmation line to confirm my reservation which could not be completed as I had tour the previous year. I contact worldwide and apoje to management whom claims the issue would be reviewed. After many attempts my reservation could not be upheld and dates where available as of dec1st for the dates Dec 22nd to Dec 26th. I requested a refund on the facts I was not informed the same hotel I had been to was in fact the same they had booked me. Which I found odd as they are the same company for the vacation packet taken. How was this not seen by any of the agents. They misrepresented my ability to travel to obtain payment and are refusing a refund of the payment made for this trip in the amount of $873. At no point during the call was I informed that I had been to this resort which I did not recall due to the hotel name change. The company was fully aware that this reservation could not be completed and under false presence proceeded with fake booking,took my funds a manager ******************************* claimed there is no contact person above her, and no one else in the company that could address my concern I requested and email which was provided and never responded to. They claim q credit could be ussued for future travel would be provided I advised after the deceptive practices I am requesting a refund of the payment made on Nov 21st to which they refused. This company had no intentions on providing the services they charged me for as per their own company and affiliate policies

  Business response

  01/22/2024

  We apologize for any inconvenience. *************** made a reservation, she was not truthful when asked the qualifying questions to go to the specific location. The reservation was canceled because she already toured the property. When she booked the reservation she was told that "if for any reason the reservation is canceled, any fees paid today would not be refunded however you would not lose them, they will stay on your account as a credit to rebook another location." It was also emailed to her when she booked the reservation. I am attaching the email that was sent to her as well. When she is ready to book another reservation she can use the credit. 

  Customer response

  01/22/2024

   
  Complaint: 20946418
  
  I am rejecting this response because:

  I was not advised the name of the property I had toured was changed and was the same property toured. Worldwide vactions booked my reservation on the 1st tour and should have informed me that the property was already toured under a different hotel name which I want not made aware if until weeks after the booking, prior to taking payment this should have been disclosed and it was not property. I requested a copy of the recording of the call and it was denied. I was not advised of any of this until ****** after my booking which is why the 2nd email is not actually address to my email another fraudulent attempt to keep my funds. The document the company has provided to you stated no refund on canceled reservations bit I never had a reservation accordingly as per thier response to the bbb as I had toured the property. Payment was taken with no intention of providing the service and no attempts to correct this matter was made. I do not wish to do business with a company that has already defraude me. Provide the recording I have asked for and it will show in the recording I *********************** had no knowledge of what the company claims. But they again took payment under false pretences as both reservations where made with thier office. Again I am requesting a full refund of that reservation and no longer wish to do business with ***** office. All other vacations I have available I do not wish to use and solely request the refund of the December 2023 reservation.
  
  Sincerely,
  
  ***********************

  Business response

  01/23/2024

  We again apologize for any inconvenience. We have not defrauded anyone in this matter. ************** was given all the information upfront. She was asked if she toured the property and she stated no, however she did. We have other properties that she is able to use her funds towards. She has traveled with us before and is privy to the reservation process. When she is ready to travel the funds will be used towards any future reservations. 

  Customer response

  01/23/2024

  The company is stating I have toured the property but at no time advised the property previously toured was renamed in a good faith attempt to advise this matter until weeks after my payment had been taken. This information should have been disclosed at the time of the booking and was with held. Leaving me with the false impresin I was going to a different resort. I am now employed with Marriott Vacations Club and am no longer eligible to qualify under the program and have also advised this to the company. Again the booking was done with worldwide vacations withholding important information that should have been disclosed at the time of booking. Again I request a refund of the payment

  Business response

  01/26/2024

  We again apologize for any inconvenience. ************** was asked if she toured the same property, although she was staying at the Sports Illustrated, she was still touring the *************. She was asked and again gave false information. ************** did email us yesterday in regards to her employment with ********, we responded to her email that she is still able to use the package. When ever she would like to book a reservation, she can call and do so. 

  Customer response

  01/29/2024

  Please be advised after responding to BBB worldwide vacations has no intention of providing me a credit on the file and are delaying use to add additional charges of 99 they are implementing. Again attached is proof they have no credit on file for me.

  Business response

  01/30/2024

  Date Sent: 1/26/2024 9:02:18 AM
  We again apologize for any inconvenience. ************** was asked if she toured the same property, although she was staying at the Sports Illustrated, she was still touring the *************. She was asked and again gave false information. ************** did email us yesterday in regards to her employment with ********, we responded to her email that she is still able to use the package. When ever she would like to book a reservation, she can call and do so. 

  Customer response

  01/30/2024

   
  Complaint: 20946418
  
  I am rejecting this response because:Date Sent: 1/29/2024 11:54:12 AM
  Please be advised after responding to BBB worldwide vacations has no intention of providing me a credit on the file and are delaying use to add additional charges of 99 they are implementing. Again attached is proof they have no credit on file for me.
  
  Sincerely,
  
  ***********************

  Business response

  01/30/2024

  We apologize again for the inconvenience. *************** disputed the charges with her credit card company, if you read the email we are just waiting on the final dispute decision. Once they rule in our favor we will credit her account for immediate use of funds. Please let us know if you need further information.

  Customer response

  01/30/2024

   
  Complaint: 20946418
  
  I am rejecting this response because in December I was denied use which is what triggered reporting to the bbb and my card. The company was informed of tgis complaint as well as the charge back for not allowing me to travel all done on the same dated. Worldwide then sent BBB notice I have a credit to be used which clearly stated can not be used which will cause the package to expire and unsure further charges in the amount of 99 due to the company not allowing travel as previously indicated to BBB. I am requesting a refund as the company again is not allowing travel after notice to BBB as well as my bank that I have a credit which clearly does not exist and I am un able to use since December the time of payment for my travel location of ******************. The company has also denied any alternative resorts for ****************** which was the location Paid for. I understand I can not travel to a previously toured location but I must travel in the same country as until my complaint no notification was provided as to my paid location has no alternative resort. Again I paid for 1 thing and they are not providing the service over 60 days since full payment was made. Again I request a full refund if I can not travel to my home country as what this payment was intended for where I paid for sports illustrated which I had no idea was actually ancora a resort I toured 2 years ago with thiwr company on this ver same package. So I still don't know how I was not told by worldwide vacations I had already t9urs ancora which is now sports illustrated before they charged my card and weeks later say its none refundable and I am unable to travel this has all been misleading information by worldwide vaction in oder to collect payment and not deliver on the vacation paid for in at least the same country I intended payment to be for. Please see attached locations that where send for a credit I do not have in order to travel during the time frame of at least close to what I paid for.
  
  Sincerely,
  
  ***********************

  Business response

  01/31/2024

  As stated in our previous response, *************** gave false information in regards to her ****************** stay. We told her that she would have a credit on her account to rebook a location in her package. Although she was told during the reservation process as well as through email that she would have a credit, she contacted her credit card company to dispute the charges. Being that she has a open dispute, we have to wait until it is finalized to credit her account fully. We can not credit her account and have a open dispute at the same time. We asked *************** if she tour or owned with the resort and she stated no, that is the only reason we continued with the reservation process. Even though the properties are different the touring company is the same. We again had every intention of traveling *************** and had she gave us the correct information she would have been confirmed. ******************************* is the Operation Manager and handles all aspects of the company. Every email that *************** has written has been responded to, I am attaching the email thread. Again, as soon as the dispute process is completed and in our favor we will place the credit on her account for immediate use. Please let me know if you need any further information.

  Customer response

  02/01/2024

   
  Complaint: 20946418
  
  I am rejecting this response because:

  I do not wish to do business with company and request a full refund. The company was aware of my tour as they had booked it under a different hotel name which I was unawarr of but they completed both booking so they where are at the time the fraudulent payment was taken in November 2023
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello I purchased a vacation package from WW Vacations a few years ago which I never used. Then in March of 2020 I received a call stating I could get an upgrade on my vacation package which would be good for 36 mos. I received a call today, April 26, 2022 stating my package would expire this coming Friday and that I could pay an amount to upgrade. I questioned why the package would expire this Friday, 4/29/22 if my extension was for 36 mos. The explanation given was totally unaccepted for it was not something told to me when I initially paid for the upgrade. I have read through other complaints against this company and see many are similar to my complaint. If multiple individuals have similar complaints it would appear that the company is misleading, whether intentionally or unintentionally, and changes are needed to secure proper representation.

  Business response

  05/26/2022

  Business Response /* (1000, 5, 2022/04/28) */ We apologize for any inconvenience, I do show your package is good for 36 months. If you are contacted again please tell them to reach out to the customer service department.

• Initial Complaint

  09/29/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was contacted by a sales "manager" named Bryan ******** who works for World Wide Vacations LLC. He said my vacation package had expired and that he could renew my package to a lifetime with added bonuses. I told him I was pretty sure that I had already purchased the lifetime extension package. He said "no, I am looking at your package right now and you did not." So, I agreed to purchase this lifetime extension package for $1800. I agreed to the term & conditions. After I hung up with him and the other rep who verified my purchase, I went through my old emails & found the email from my last purchase which was sent to me upon my previous purchase. It specifically stated that I in fact DID purchase the lifetime extension package. I called to ask for my money back and was told that I was sold the PLATINUM lifetime extension package. I disagreed and asked for my money back and was told I could get $500 back only. To this date I have not received a refund. Not even the $500 they promised.

  Business response

  11/11/2021

  Business Response /* (1000, 8, 2021/10/14) */ We apologize for the inconvenience. I show on the email thread that Mrs. ********* did not agree to the $500 refund and we were waiting on a response from her attorneys office. That was the last email we received from Mrs. *********. If she is willing to accept the partial refund please contact our customer service department at 877-724-5985. Consumer Response /* (3000, 10, 2021/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They resold me a package that I already had purchased for $1800.00 I do not want to pay twice for something I already have. I would like my previous package to be reinstated and a full refund of $1800.00 for the double charge. Also, I did contact the office recently and asked where the $500 refund they offered me was and they stated that I was no longer eligible for it because it had been over a year. See attached email. If they refuse, I would like a copy of the audio file recording in which they claim they offered me a "PLATINUM Lifetime package" Business Response /* (4000, 22, 2021/11/01) */ We apologize for the inconvenience and miscommunication. Mrs. ********* did not double pay for the same package. After speaking with the owners, we will extended the $500 refund offer as previously stated. Consumer Response /* (2000, 24, 2021/11/01) */ I contacted World Wide Vacations and accepted the $500 refund. I'd rather get $500 than nothing. I will update once the refund is received.

• Initial Complaint

  09/27/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Today I was contacted by worldwide vacations telling me that I would need to pay more money to keep my vacations that I have already paid over 1200 for and not used. 2020 was off the table with COVID. I was told this was unlimited and I would not have to pay any additional fees. I told them I don't travel often. What they didn't tell me is that when the date expires, yes I can let it go dormant, but they charge 100 dollars for each trip in the package, for a total of 1500 dollars! What a rip off. I never would have agreed to that if it was clearly communicated. This company is unethical, deplorable and dishonest. They just keep trying to scam money out of me. I told them I wanted a refund and they said it can't be done.***. I HAVE NEVER USED THE PACKAGE.

  Business response

  10/22/2021

  Business Response /* (1000, 5, 2021/09/28) */ We apologize for any inconvenience. I show that you did renew the package in 2019. I also show an email confirmation was sent out with all the terms and conditions. We would not be able to issue a refund however we will give you a courtesy 1 year extension for the mis communication. Consumer Response /* (3000, 7, 2021/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no way possible to get 15 vacations in 1 years time. This is not an acceptable solution to me. Either make this not expire, or issue a refund please. It was never clear in the email that I would have to pay 1500 dollars to extend this. When I was talking on the phone I asked multiple times if I would have to pay more, they said no. This is outrageous and dishonest. I do appreciate you offering to extend a year because it's more than the person I talked with on the phone offered. I unfortunately can't accept. Business Response /* (4000, 9, 2021/09/29) */ These are the terms of the package that you agreed to. We were unable to travel people for 8 months. We are extending the package for a year.

• Initial Complaint

  09/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a vacation package from all inclusive vacations 4 U back in July 2019. That company went out business and world wide vacations took over. I have 48 months to use my package. Someone called me from worldwide vacations saying my package was good for only 24months. I have original email stating good for 48 months. Worldwide want to charge money to extend it. I was not able travel entire year of 2020 due to pandemic. I would like worldwide vacations extend one year free of charge or refund my $510 of my original payment.

  Business response

  10/20/2021

  Business Response /* (1000, 5, 2021/09/24) */ Contact Name and Title: Shannon P******* Contact Phone: 3219728703 Contact Email: [email protected] We apologize for any inconvenience. When All Inclusive 4U database was sent to us it showed 24 months to travel . Please email us a copy of your email and we will honor the 48 months. Being that you did not pay World Wide Vacations any funds we would not be able to issue any refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩