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          American Realty of Captiva has 1 locations, listed below.

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            Business ProfileforAmerican Realty of Captiva

            Vacation Rentals

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company specializes in vacation rentals and sales.

            Business Details

            BBB File Opened:
            1/27/2006
            Years in Business:
            27
            Business Started:
            10/25/1996
            Business Incorporated:
            10/25/1996
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CND4600174 for this business, issued by Division of Florida Condominiums, Timeshares, and Mobile Homes

            These agencies may include:

            Division of Florida Condominiums, Timeshares, and Mobile Homes

            1940 N Monroe St

            Tallahassee FL 32399

            (850) 488-1122

            BBB records show a license number of DWE4604753 for this business, issued by Division of Florida Condominiums, Timeshares, and Mobile Homes

            These agencies may include:

            Division of Florida Condominiums, Timeshares, and Mobile Homes

            1940 N Monroe St

            Tallahassee FL 32399

            (850) 488-1122

            BBB records show a license number of CQ1055384 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 3/31/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            Type of Entity:
            Corporation
            Alternate Business Name
            • American Realty Group of Captiva, LLC
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Contact Information

            Customer Contact

            • Lisa Wheeler, Office Manager
            Additional Contact Information

            Fax Numbers

            • (239) 395-2623
              Primary Fax

            Phone Numbers

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/30/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            We reserved a house in Sunset Captiva in april of 2022 for April 1-8, 2023 with a a deposit placed at that time of ******* dollars. I had started to attempt to contact the company beginning Janurary 1 of 2023 and have left numerous emails, voice mails and several attempts to reach out to other agencies for help in trying to talk to someone within the company. We would like to still keep the reservation but would like to know the status of the unit and if it would be even available for the time of our trip. The refund date is 120 days from April 1 so we have limited time to find these things out and to attempt to receive a possible refund/deposit. I would just like to talk to someone in the company and have yet to do so. I did find a number for a maintenance person who said he would send an email with my information to them but that was a week ago. I need some help *********************************

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Peggy M

            01/16/2024

            My parents before me and now my own family, kids and grandkids, have used American Realty for years. They are wonderful! All through recovery from Hurricane ***, while assisting owners, renters, travel insurance companies and heaven only knows how many others, they were fabulous. They returned our deposits, obtained insurance proceeds, canceled and rebooked our reservations and kept us abreast of all the details. When our new reservation wasnt ready in time, they found another for us . I can only sing the praises of *********************** and all the staff for doing everything they could for us in such trying times. Friendly, helpful, professional and hard working. Weve never had a problemgood times or bad. And Hurricane *** was really bad.

            Local BBB

            BBB of West Florida

            BBB Reports On

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