ComplaintsforMuffler Man of Cape Coral
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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date was on 3/9/2024 time was 1:20pm, car came in with mph working and when I left the shop the mph was no longer working. They installed the wrong muffler tip that I did not want, passenger side front brake line is now leaking after a break job was done on the vehicle, I was charged $869.63 for a set of 16 new lug nuts and a replacement up stream o2 sensor which parts alone amounted to $189.63 and an outrageous labor cost of $680.00 was added for no apparent reason just for those messily 2 items that was already going to be done while doing the brake jobs and exhaust job I paid another $480.00 to get 4 new wheel hubs installed and only 2 were installed and I still got charged the full price. Id like a reevaluation and a price adjustment vehicle also broke down 5 minutes away from the shop due to alternator not charging battery due to a blown fuse that was never blown a battery replacement and fuse replacement was purchased to get the vehicle operating at normal function againBusiness response
03/19/2024
I just talked with the Manager ****. He has informed me that he is in contact with the customer to resolve. Our work comes with a 12 month ****** mile warranty. **** also informed me tha if we put the wrong muffler on we will correct that. I am partially concerned as we installed customer supplied parts. That normally is not our company policy. If he has any questions on the bill **** will be happy to go over each item and what was charged for customer supplied parts.Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 8/15/2022 my 2007 ****** Altima which I bought new and now has only ****** original miles on it stopped running and I had it towed into Muffler Man in Cape Coral,Fl. for evaluation and repair. Muffler Man diagnosed the problem and replaced the A/C compressor, with a complete A/C compressor kit. Total bill was $1068 which I paid by credit card. When my wife and I came to pick it we had to decline to take the vehicle home that evening due to the drivers seat being severely soiled. The next day we were told that they were able to get the seat clean and come pick up the car. As I was paying ****, who claimed to be the owner, I asked if they had changed the Serpentine belt because the car was 15 years old, they had to remove the belt in order to perform the A/C compressor replacement, and the belt is not very expensive, costing about $30-40. **** said that they did not replace the belt because it did not need it, and if it did "his mechanic would have changed it". I stated to **** again that the car was 15 years old, I bought it new, and that I never had it changed. **** just dismissed my concerns and sent me on my way. 18 days and 51 miles since the Muffler Man repair, I was driving home with groceries in my car when the first indication I had was loosing the power steering. After struggling to complete the turn I saw my engine temp gauge rise. From my days as a certified diesel mechanic I suspected the belt failed. Fortunately, I was very close to ************** auto repair station. When I popped the hood in their driveway, the Serpentine belt end was visible to me and I reached in and removed the broken belt. *** at ************** let us put our cold groceries into air conditioning and ordered a new belt. I asked him to place the broken belt in my trunk, which he did. *** checked all of our pulleys along the belts pathway and all pulleys were free. It was very obvious that had Muffler Man inspected the belt, they would have changed it costing an additional $30-40.Business response
10/03/2022
I have contacted the customer and resolved his complaint. I issued a refund check for his full repair ******Customer response
10/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.