ComplaintsforFlagler County Abstract Company
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Complaint Details
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Initial Complaint
11/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
We were buying a house in Florida and successfully WIRED our $10,000 deposit to Flagler County Abstract to be held in escrow. We had the house inspected and failed the inspection for a lot of safety issues and violation. We then requested our deposit back after all the paperwork was completed by our real estate agent. The company now says that cannot WIRE it back to our bank, even though they were able to receive it. They said they can only send us a check by regular USPS mail. We asked them to send it FEDEX with signature required because we have had a lot mail stolen from our mailbox through the years. They refused!Business response
11/19/2021
From: fcac fcac <******************************>
Sent: Thursday, November 18, 2021 4:59 PM
To: **** ******* <*********************>
Subject: RE: Better Business Bureau ComplaintDear *** *******,
Thank you for reaching out regarding **** ****** and her refund of deposit. At no time was *** ****** refused overnight delivery or a wire transfer of her funds. We have sent her the deposit as of today November 18th 2021 as per her request. Unfortunately after several attempts to receive the correct wiring instructions we informed her that we were unable to wire her deposit back. Fortunately we were able to cut her a check as per her instructions and mail it to her via USPS within an hour of her request on November 17th 2021.
This morning I received an email from *** ****** requesting that we overnight her check via FedEx. Unfortunaly we use FedEx and UPS was offered to her at her cost. She was sent options and pricing. She was also informed that it would be deducted from her deposit. She choose to have delivery on Monday November 22. We quickly stopped payment on her first check and reissued another check. The reissued check was UPSed this morning, *** ****** is aware that it was sent out and she was sent a copy of her UPS label so that she could track it.
If you have any questions or concerns please feel free to contact me.
Best Regards,
***** ********
Business Manager
Flagler County Abstract Company
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.