ComplaintsforMaster Collectors Autographs
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/04/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a signed cast poster of the Pirates of the Caribbean which had a COA from Master Collectors Autographs that had a guarantee if the document was shown false they would refund. JSA has officially deemed the document as non-authentic. I have contacted Master Collectors 3 times with arrival confirmations but no replies and no resolutions or answers. We have the original poster, COA for Master and JSA letter of denial of authenticity. We want to return the item to Master Collectors Autographs so they can dispose of it and we can receive our refund. The gentleman who we bought it from also will not provide a refund despite him knowing that the autographs were false per JSA. His name is Rod B. and his address is ***** ************, **** 33548.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.