Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Order / Job No: U7063044 There are two parts to this claim. First, there were six items, as listed in the attached memo, which were not loaded and left at the home because there was no room left on the truck. The estimate of space needed was based on a facetime phone call and in spite of there having been three subsequent phone calls regarding the size of the load, the truck sent was too small. Secondly, for approximately ten boxes that were either destroyed or not delivered.Also, numerous other furniture items were damaged in the shipment for which I have offered $69 to repair by the arbitrator.

  Business Response

  Date: 01/30/2025

  Hello,

  This move dates back to summer of last year. We do not have control of the insurance adjusters offer to customer as we are not the insurance company. If the customer needs further assistance they would need to reach out to the carrier that performed the work. Below we have listed their contact information.

  ******************
  ************************
  ******, CO 80011
  DOT: 3693468 MC: 1389452
  ************

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22815599
  
  I am rejecting this response because: You're acting as simply a middleman operation does not absolve you of the importance of acting responsibly. In fact your practice of estimating the load over a video call was the first step in resulting in a very bad experience for us, your customer. The estimate was well under the actual need or you simply chose to send a smaller truck resulting in a number of items being left behind. In subsequent calls you told me you would send the next vehicle in the vicinity to pick up the remaining items. You never made that effort and stopped taking our calls. My sale agent removed the items from the garage so the new owner could move in and stored them for us. I gave you her contact information but again, she was never contacted.

  The items left behind and their approximate value are as follows: Persian Rug, 8' x 8', approximately $3,000; golf equipment rack, $100; Kitchen Aid Mixer, $450; Street Bicycle, $500; two flocked Christmas trees, $100; Oriental planter vase with an artificial plant, $150; two end tables, $300; and one box containing miscellaneous kitchen supplies, $100. Additionally, there were numerous boxes that were taken but never arrived.

  Sincerely,
  
  ****** *******

  Business Response

  Date: 02/14/2025

  Hello,

  As previously explained, the customer would need to reach out to the carrier directly, we have attached their information below. 

   

  Agent: LOGISUNION 
  ***********************;
  ************************
  ******, CO 80011
  DOT: 3693468 MC: 1389452
  ************/ ************

  Customer Answer

  Date: 02/18/2025

   
  Complaint: ******** I am rejecting this response because:

  I am not satisfied with the response but realize there may be nothing further for me to do thru BBB beyond communicating my experience so other potential customers will be careful in dealing with them.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 02/18/2025

  Hello,

  We are sorry the customer is dissatisfied with our services. The mass majority of our moves go extremely well as our online reputation represents. If the customer needs any further assistance they can reach out to our customer service department during normal business hours.

   

  -OSVL management

• Initial Complaint

  Date:10/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My original estimate of just under $10K from We Move Anywhere doubled in their ** process. The business model is designed to reel you in with a very lowball offer and then you find yourself stuck because by the time the ** process occurs, you cannot make alternate arrangements.When ************************* (who they "brokered" my job out to) came to pack, my cost went up another ~ $9,000. I noticed on the tablet screen of the ******* Movers ******* that when he finished his grossly overestimate it said "congratulations" so clearly theres some sort of incentive to overcharge. Also, when the movers were working at my home in ********** (I paid for full packing), they left trash throughout the house (empty shipping tape, water bottles, etc). They also put their leftover pizza crusts in my outdoor planters. They didn't bother noting the contents of the boxes so it was impossible to tell where the boxes were supposed to go. When the delivery was made of my belongings in ********, there were only two people to unload my belongings (the driver and one worker); this was at least a four person job. I was working to check off everything they delivered against the original inventory, and they seemed bothered that I wanted to do that. They broke the leg on my antique dining table and tried to hide it under a packing blanket in their truck, but I had already seen it and retrieved it myself. They also damaged my antique coffee table as well and broke one of my baking dishes with a cover. The leg posts to my custom brass bed were bent so I cant use them. They tried to talk me out of where I wanted my sofa bed to go because it was very heavy and I wanted in my loft area. I haven't finished unboxing things as of this writing, so other items may be broken as well, including my Bernina Special Edition sewing machine which wasn't even bubble wrapped!! I never experienced anything as unprofessional and horrific as I did with We Move Anywhere and **************************.

  Business Response

  Date: 10/27/2024

  Hello,

  When reviewing the file, it appears that during the ***************** call, which is the time to add or remove items from the inventory, the customer added 160 pieces. This is the only reason why the cost increased. If the customer would have removed items at this time, the cost would have come down. They were in full control of the direction of cost at this time. We simply added the items they requested and told them the new price for the larger move.

  When referring to full packing, we do not unpack the items, nor do we provide trash removal services. However, we will speak with the carrier as to leaving pizza crust at the customer home as this is unacceptable. We have used this carrier for a number of years and that is why they were assigned to the job as they normally handle larger moves with professionalism and care. We are very sorry that the customer fell short on this move. We will be diving deeper to understand what crew was assigned to the move and ensure this does not happen again. 

  When referring to larger moves, homeowners or renters policies should always be contacted regarding in transit cargo insurance. This move only had the 10k standard liability @ .60 per pound per selection by the customer. If the customer needs assistance with the claims process, we are able to assist. We would ask that they contact our customer service department and they will do what they can to advocate on the customer behalf. 

  Finally, we will be in communication with ******* movers to learn what they are prepared to do in order to fix the situation with how their crew handled this move. We will be in communication with the customer when this process is concluded.

  -WMA Team

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22404609
  
  I am rejecting this response because:

  We Move Anywhere did not address the bait and switch model of their business that resulted in my original estimate being just under $10K and the final cost being just under $27K.  Their "Q&A" process is designed to force customers into paying more because it is scheduled 3 days before the move which does not give a customer time to make alternate arrangements.  Nor did they address the **** that the packers at the origin left their empty tape and water bottles all over my house, nor did they label boxes with CONTENTS so I could appropriately determine where they go at my destination.

  I have started the claim process for broken items and I look forward to appropriate compensation.  I won't hold my breath though.  This business is nothing more than bait and switch and it should be illegal.

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 10/28/2024

  Hello,

  As stated in the previous response, the customer told us they had more items to add. We then added the additional items to the inventory when influenced the cost to increase. Accusing us of using "bait and switch tactics" is nothing more then their opinion and attempt of blaming us for their move cost increasing. We perform the ** call close to the pickup date being that by this time customer know exactly what is going and what is being sold or left behind. Every company uses the same practices. 

  Again, we apologized for the movers being messy and not throwing their trash away when referring to water bottles but it is not their responsibility to take the moving materials. Customers usually place all the trash out for bulk trash day when moving. If the customer need assistance with the claims process, we will do what we can to assist. 

  -WMA Team

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22404609
  
  I am rejecting this response because:

  NO - the only companies who use this business model are moving BROKERS, not real moving companies.  I've moved frequently with REAL moving companies and have never had such a horrendous experience.

  Also - just this morning - I received a new email giving me the opportunity to file a claim.  I have already completed the paperwork and filed all attachments.  Now they want me to do it again!!

  So NO - I do not accept their response.

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:10/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a moving broker, the expectation is that a move will be made easier because that broker will accurately collect all pertinent information and relay that information to a vetted moving company. My wife walked through every room describing the items in a 1600 ft home to their agent. We were quoted to pay $2,059.34 to WMA, not including the movers themselves. My wife noted that we live on a single lane road and that a large truck would not be able to access it properly. The agent said that they would note that.During our courtesy call 48 hrs prior, the agent went thru the inventory again to find it was missing items. Adding items led to a cost increase. We would rent a U-Haul and remove items to save money, but still $1605 MORE just for the broker. Again, we reminded them that our road is small and full trucks won't make it. Noted. When the movers arrived, they were in a large pickup hauling a long trailer. Not only were they unable to get it into our driveway, they were unable to get down from the mountain without damaging their trailer on a tree. They called and said they would need to rent a truck and we would be charged extra. We were DONE being charged extra and refused. Together, the movers and I resolved that they would use our U-Haul, which they were neither insured for nor on contractual record to drive, to shuttle items down the mountain to their trailer, which also meant that I didn't have access to load all of our boxes and totes into it until they finished and it was dark outside.Reps from *** have recognized that this move did not go well after many phone calls. Initially, they offered a $300 reimbursement. Less than 10% is an insult after making such grievous errors. They returned with an offer of $400 and sent a legally binding contract that I would be unable to speak poorly of my experience after signing and receiving payment. 400 back on 3664 to buy our silence after setting up our move for failure? It's the opposite of the company's mission.

  Business Response

  Date: 10/03/2024

  Hello,

  We do apologize for this move not going as planned. When referring to the original agent, they are not the ones that decide weather or not a shuttle would be required. This is up to the driver/********* discretion. Our agreement mentioned how shuttle services work and the additional labor and costs associated. This would have been the case no matter what company was selected to perform the work. 

  During the quality assurance call the customer did have items to add that were not accounted for during the original estimate. We always perform these calls prior to the pickup as we are now a few days out and customer should have a full understanding of what's going and what would be left behind. In this case the move cost went up drastically. Customer decided to rent a Uhaul for the additional items and would handle themselves.

  Yes, when the movers arrived there were issues with truck size and a shuttle would need to be rented. This is not done intentional to cost the customer more money, this is just simple something that needed to be done based on where they lived. We do apologize for the frustration and inconvenience this may have caused. 

  We did our best to find common ground and make a compensation offer for the customer. Unfortunately, they refused the offer as mentioned in their message. I really do our best to resolve matters if we do fall short and again we apologize for the inconvenience caused on this challenging move in a tricky location.

  -*** Team

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22369677
  
  I am rejecting this response because:

  Items were added during the courtesy call because the inventory was taken inaccurately the first time. My wife is certain that she listed many items that were missed on the list, leading to us wondering if it was an intentional ploy to lock us into a contract before raising the cost.

  According to the movers, their paperwork stated that a 25 foot truck would be acceptable, and we said that a 16 ft PODS unit and truck was able to make it but not by much. I do not consider this a failure by the movers but rather the broker who gave them inaccurate information. At no point did we say 25 feet would work.

  Finally, I appreciate an effort to resolve and offer some form of reimbursement, but in any other business, 10% would be considered insulting considering the circumstances and I find this field of business no different on that matter. For doing nothing accurately, I would consider at least a 50% reimbursement for your portion of the costs a true sign of good faith, but I'm not unreasonable and would have considered something closer to 25% acceptable.

  
  Sincerely,
  
  **** **********

  Business Response

  Date: 10/04/2024

  Hello,

  As stated in the contract it is the customer responsibility to provide an accurate description of the items being moved. If the original inventory was not correct, this should have been mentioned to the moving coordinator during the signing process as the inventory is listed on the 1st page of the contract. 

  The compensation offer that was made is the only offer available. There are many costs that go into facilitating these routes with our carriers. As the long distance moving broker, our job is to locate and dispatch a licensed carrier to provide moving services. It is not up to us weather or not the customer needs a shuttle truck, this is why it states on the agreement what can cause additional services and fee's. This is up to the carrier when deciding if a shuttle truck is needed. At the end of the day, based on the situation, it would have been needed regardless with whomever the customer chose to move them. We can't just change a customer price for no reason, if they add items to to inventory and the move becomes larger, the cost of in turn increase based on the size of the revision. If the mover truck cannot fit, then we have to rent a shuttle truck to perform the move, this too increases the cost. Additionally, no long distance moving company uses 15 ft trucks to perform moves, we all use 26ft box trucks and semi's, that's it.

  -WMA

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22369677
  
  I am rejecting this response because:

  Adding information about the standard size of moving trucks and putting blame on the movers by saying it's up to them to coordinate a shuttle doesn't change the situation because *** gave them incorrect information to work with, and they couldn't have known. You didn't address that portion, and it is critical. Your job was to accurately take info and get it to a vetted mover in our area. You didn't. Please take accountability.

  Also, you stated that a $400 reimbursement was the only available offer. I've been trying for months to speak with somebody who has the authority to discuss reasonable compensation. Everyone keeps saying that this was the offer "they" decided on. I would like to speak to the wizard behind the curtain and find out why such a poor reimbursement is the only offer available.

  Sincerely,
  **** **********

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were lied to many times during our conversations with the company, including delivery time, cost, additional fees. Upon delivery every piece of furniture was broken, numerous boxes were stolen/ missing (approx $4,000), and a box of collectible purses were moldy.

  Business Response

  Date: 09/23/2024

  Hello,

  We are very sorry to see this, we would ask that the customer please reach out to our customer service department so we can help advocate with the carrier and filing of claims. Please know, moving companies cannot guarantee pickup or delivery dates. In the event that the customer has more items then what is listed on the inventory list, the cost can increase.

   

  -WMA

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22316027
  
  I am rejecting this response because: customer service doesn't care one little bit about the damaged/stolen items, even going so far as to blame us for the stolen items!  **************** has scripts they follow,  and never resolve the issue.   I expect to be able to talk to someone above your customer service department.   It's sad that you focused on the pick up and delivery when it was your own representatives that PROMISED and says the *** regulates 21 business days (but this timeframe wasn't disclosed until 3 weeks after pickup),  and it was still late.  Letters were mailed to the addresses listed for the business, which go into great detail about the extreme issues we had. We never received the courtesy of a response.  This is above and beyond pick up and delivery times!!  I refuse to deal with your disrespectful representatives, especially when all they've done is LIE LIE LIE, and pass the buck.   Promising a $10,000 insurance policy for damage/Stolen items,  when in truth,  thru pay $0.60/pound, so she'd have had to lost everything and still only gotten paid $1,000, at best.   SCAMMERS!!!!!!  This isn't just going to go away with "call customer service".  ************ will be forced to change it's name because the internet is a powerful tool and I have,  and will continue to pursue this matter.   
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 10/17/2024

  Hello,

  We apologize if the customer is upset. We are a moving brokerage not an insurance company. We provide the standard 10k liability @ .60 per pound like we are required to by the **** This the same insurance that every movers offers. If this coverage is not enough, customer purchase additional coverage or full value protection. If any further assistance is needed, the customer can reach out to us and we'll do the best we can to help the situation. 

  -WMA

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22316027
  
  I am rejecting this response because:

  The response did not address the issue at hand.  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 10/19/2024

  Hello,

  We apologize if the customer is dissatisfied with our response. As previously stated, we are not an insurance company nor the carrier that serviced the route. Our job was to locate and dispatch a licensed carrier to facilitate the move. This carrier is up to date with all the requirements set forth by the ****************************. If the customer would like us to advocate on their behalf with the carrier, or help with  a claims process, we would as that they reach out to our customer service department. We do solve issues through the BBB.

  Thank you,

  WMA management 

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company quoted $6,000 for the move then upped it to over $12,000 once they arrived to pick up everything. On delivery, the company damaged my walls in my new house. Attached are the two biggest damages but there are many scrapes and dings. I filed a claim with their insurance company and was denied because their insurance didn't cover damage to the property.

  Business Response

  Date: 09/23/2024

  Hello,

  We are sorry to hear that damages occurred at the delivery location. As the moving broker, this is not something we are directly responsible for. This matter would fall on the carrier that performed the work. Below is their contact info for the customer to touch base with for compensation.

  Best Moving Van Lines - *** ***
  **********************************
  ***************************
  DOT: 1778644 MC: 648802
  ************ OFFICE ************ 

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22315703
  
  I am rejecting this response because:

  We Move Anywhere quoted $6,000 for the move and a week before the move raised the fee to $10,000 and on moving day raised the fee again to $12,000. A price gouging law took effect in ********** days before the move. Companies need to be transparent on fees. Since they raised the price a second time when the law took effect, I do have a reasonable lawsuit along with anyone else that used this company after 7/1.

  Sincerely,
  
  ******** *********

  Business Response

  Date: 09/24/2024

  Hello,

  The agreement that we provided states that the customer is responsible for providing an accurate description of the items being moved and the cost in binding based on the inventory. In the event that the customer has additional items to move, this would adjust the cost. Prior to the pickup the customer added quite a bit of items during the quality assurance call. Later on-site there were again more items and services that required the cost to increase. All of the increases on this move can be justified by paperwork. 

  Furthermore our agreement that the customer signed states that any legal proceeding that may occur would be under under the jurisdiction of ***************** ** clerk of courts and the customer would be responsible for all fees associated. If the customer feels the need to take this action, that is their prerogative. 

  -WMA

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a deposit of $810 for the move and I had to cancel.I have been requesting a REFUND without success.Please confirm this Move did not happen and there was no effort to be done.

  Business Response

  Date: 09/12/2024

  Hello,

  As we informed the customer, they are nonrefundable due to the cancellation a day before the pickup. However we will honor a future move.

  Our cancellation policy states that the customer has 72 hrs from the time of booking to cancel for a 85% refund, within 7 days of the 1st available pickup date, the deposit is nonrefundable.

   

  -WMA management

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just spend the extra thousand on good quality movers, rather than having this company contract out for you, because they contracted the worst moving company with the worst reviews to move my belongings. First red flag was WMA sending me incorrect days for my move, then the movers they contracted were a full day and several hours late with no communication (the mover turned his phone off. WMA and myself couldnt contact him for hours) the mover told WMA *allegedly* there was a flat tire. The mover told me that the person before me they moved had three times the amount of stuff. The next day my friend lets them in and as soon as they open the truck, theres another persons stuff in the back. WMA never said anything about sharing a truck with a random person, whose stuff I dont know could have ROACHES or BED BUGS. The main mover,******, decides to rip my box spring and tell me its not worth taking (because theres no room in the truck) and he leaves my bed spring, my dogs bed, a mess in the apartment of tape and his drink cans, left my fan, etc. On my contract it states if any items not on the list need moving the price will increase.NOT that it will be disregarded.The movers than leave on a Wednesday, I dont get my belongings until Sunday evening. When they bring my belongings, several items broken, and several items disregarded. Let the picture speak for items. The mover ****** took apart my small book shelf and ripped the back panels, they didnt bring the top of my desk, my bed had a knife hole in it, and they broke my bed frame along with my dresser.Oh and when you call the company WMA, you wont ever speak to just one person. ***** speak to a plethora of people who probably wont get back to you. Their only job is to contact the worst movers they can for the lowest price and pocket the money.

  Business Response

  Date: 09/11/2024

  Hello,

  We are sorry the customer had a poor experience with the carrier we utilized for the move. When customers are moving to another state and only have 300cf which goes on a truck holding 1700cf. ALL moving companies are goin to use shared routes to keep the move cost effective for the customer.

  When reviewing the file it appears the carrier approved compensation for the move, then later, increased the offer for the customer. We also sent out claims forms for them to file a claim with the insurance carrier for broken/damaged items. 

  We have a full customer service department being that we have 100's of jobs on our schedule at any given time. We have to have multiple **** to handle the call flow.

  If the customer needs further assistance, please call customer service.

   

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22270409
  
  I am rejecting this response because:

  In my contract, no one not one time mentioned that there would be the possibility of me sharing a unit with another person. This company did NOTHING to help compensate my broken items. Totally to over 600 dollars worth of damage. I understand that there is over 100 associated, but what is the reasoning for several of them telling me theyd get back with me and then ended all contact? What about the last four times I called the company only to have not a single person respond. They still havent responded. Theyre saying they mending things with me but in all actuality theyre ignoring me and lying. If the claim comes back to not what I think it should be, I will file a lawsuit with We Move Anywhere. I have documentation from the movers themselves of the lies being told by this company. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/13/2024

  Hello,

  The customer would need to wait for the claims process to take place. These figures are decided by the claims adjuster who bases the matter off of 10k standard liability at .60 per pound. As clearly stated in the contract, we the moving broker are to not be held liable for broken or damaged items. We would suggest the customer reads the terms of the agreement prior to making threats towards our company and affiliates as they signed off on the agreement and agreed to its terms set forth.

  -WMA

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22270409
  
  I am rejecting this response because:

   

  Firstly, my claim is partially about my broken items, but my claim is predominantly about the fact that the company, We Move Anywhere lacks basic communication skills with their customers that they contract with along with the moving companies they contract. There is no reason that the day of my move, the company, We Move Anywhere, could not get in contact with the moving company that they contracted out; about the reason as to why they were not showing up on time to their scheduled move, that not only We Move Anywhere confirmed, but the company confirmed the day of the move. My claim is also in regard to the fact that theres nowhere in my contract that states that I will be sharing a moving truck with a random person of whom I do not know when you know good as well that they could have bedbugs or roaches. Why dont you tell your customers that they might have to share a moving truck with a random person? My claim is also in regard to the unprofessional manner in which I was spoken to by associates that work, for We Move Anywhere, who told me to grow up the day of my move, when I filed a complaint that the movers were **** My claim is also in regard to the fact that several associates said theyd call me back with information, but never got back with me. Then your company put me on do not respond list because since the day of my move, NOT ONE PERSON HAS CALLED ME BACK AFTER FIFTEEN MESSAGES. Your company is a SCAM. Anyone who uses it should spend the extra money to find a reputable moving company. Rather than you all, who find the bottom of the barrel movers (cheap) so that you can profit the money that should be used to find good quality movers. You dont care about your customers OR their belongings. If thats a threat, than take me to court! PLEASE! With all of my evidence Im begging you!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/24/24 I was originally quoted $1909 for a move. I held several conversations via phone with above company who went over inventory list including packing. On day of move, ******* shows up contradicting what was originally said on the phone. For instance, employees at MoveEveryWhere stated they will pack my TV if already had the box. However, upon arrival the dispatch team stated they will be held liable and I will incur additional fee if they pack it. Moreover, prior to the move, I was also charged extra fee for packing cost after revision of inventory items list. Then again, the ******* raises cost of packing stating they were incorrectly priced. Original quote increased exponentially from $1909 to $4700 on day of move with the expectation you should pay. Post cancellation of move, a manager named ****** who offered no apologies and absolute lack of disregard for derailing your plan was still trying to obtain my business after they fail to provide the full service in the first place when I tried to get my deposit of $715.6 refunded as her only options were to refund me $100 or re-dispatch another company when full services were not rendered in the first place. This company is beyond deplorable with no customer service acumen should be out of business as they are extorting citizens with hidden fees and trying to gaslight customers.

  Business Response

  Date: 08/29/2024

  Hello,

  As we previously explained to the customer, when the movers arrived, additional packing was required as well as additional items needed to be moved. These 2 requirements do indeed influence the cost of the move. Later we offered the customer a ****** refund which we were not entitled to do, or we could dispatch out another carrier and she could have the items wrapped or not move the additional items that were on-site but not listed on the inventory list. 

  Goo day,

  Management

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22210180
  
  I am rejecting this response because there is a lack of accountability regarding all the misinformation shared by members of their team (they say will do the packing, then the ******* who arrives on site says they dont do pack even to the disbelief of the billing manager who was the last person I spoke to), late arrival time of the movers derailing your other plans, and expectations you should have 3x the funds you were initially quoted or simply leave your items behind without  making an prior arrangements. Moreover, why would I rely on a company to attempt to re-do a move they were originally unsuccessful in performing in the first place?! Money doesnt grow on tree; it was hard earned, and it is utterly unacceptable to say you are going to only refund $100 of $700 (note that was not even a guaranteed it is going to be refunded as it as to be submitted for approval). Please take them out of business because they are preying on vulnerable customers. 

  Sincerely,
  
  ******** G

  Business Response

  Date: 08/30/2024

  Hello,

  We do apologize if the customer does not like our offer. When additional items are on-site, they have to be paid for, when the customer fails to pack their boxes/fragile items and the mover has to pack, they have to pay for it. These terms are the same for every mover in the country.

   

  -Management

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with ***** at we move anywhere and she said the most I would pay for a 2 bedroom was $3650 and if I did not have much stuff it would be closer to $2k. She lied about the space, price and time for pick up. They said initially it would be 8-10a, 8-12p, 3-6p and then finally the day of 4-6p. They said that the movers were confused on the time zone change and that was the reason for the delay. I have been home waiting since 7a and they did not show up to 5p and its going on 805p as I am typing this complaint and they are still moving my stuff. They picked up someone stuff first in ********* which is still on the truck mixed in with mine. My items may get bed bugs as a result. They charged me extra money to get all of my items on the truck so the price nearly doubled. They said they would have a manager to call me so that he would give me a discount and it never happened. They completely took advantage of my time and money with their scams.

  Business Response

  Date: 07/26/2024

  Hello,

  We are sorry for the inconvenience of delays on the pickup side. This is never our intention but does happen with every moving company. Just like at the airlines when a flight gets delayed. This should not make us a bad company as we were in communication with the customer throughout the delays. We really tried to help this customer as they had some financial hardships with paying for the move. We helping them in getting approved for our company financing to reduce to financial stress of the move. We also approved for her church to mail us a check that would be received until after the pickup was complete and we would then pay our carrier the balance for her. The only reason the cost went up was due to the customer having more items then what was originally contracted for the move. When moves are traveling hundreds if not thousands of miles, all moving companies use shared routes, this is how the industry works when  a customer is not taking up an entire truck. This is how were able to provide prices that in some cases are lower then Uhaul and handling the move themselves. 

  All mattress's are required to be in mattress covers and the trucks are cleaned daily. Claiming they are worried about bed bugs seems a bit extra as we have never had this occur in one of our trucks. We understand long distance moving is stressful and inconvenient for customers. We always ask that customer bring their issue to us first and allow us the opportunity to address the matter. In this case the customer jumped on the ******************** before the truck even arrived never allowing us the chance to help the situation.

   

  -WMA management

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22046162
  
  I am rejecting this response because:
  This is very disrespectful that they are making their scam about me and slandering me about my finances. They did not follow up with me. Different people called me every day and changed what was originally told to me. I was unaware of subcontracting which I did not agree to that. Because they are subcontracting without my consent they were able to manipulate the original terms of the agreement. This is an awful company you do not know when they will pick up not deliver and you have no idea how much you will pay. The mover trashed my apartment and used my bathroom without my consent. They threw clean items in the trash without my consent. They are so unprofessional.
  Sincerely,
  
  ********************

  Business Response

  Date: 07/26/2024

  Hello,

  We have over 380 jobs on our current calendar and many customer service reps that communicate with our customers. Customer are in full control of the cost of their move this is why the contract states this is a "binding moving estimate" which is contingent of the items listed and that the customer provided an accurate description of the items.

  Additionally, our agreement that the customer signed in 6 different places also states many tikes that we are a moving broker as this is a broker driven industry, just like real-estate. We were not trying to be rude when referring to the customer finances, we were simply stating the fact that we floated money for them and provided services before the funds cleared. Fraudulent companies don't do this, honest and thoughtful ones do.

  We have gone ahead and attached the signed contract which supports the statements being made here. 

   

  Good day,

  -WMA

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 22046162
  
  I am rejecting this response because:
  I am rejecting this response because: they subcontracted to a company called ******************* which I did not agree too. They sent illegal immigrants to my home, one urinated all over my toilet without permission. They trashed my apartment and threw stuff they did not want to take in my childs room and other various rooms. They also trashed the lawn leaving trash and debri both indoors and outdoors. The police recorded everything and I will consult with both an attorney and department of transportation which my claim has been filed. 
  

  Fedex tracking ************ check amount $1325 sent to we move anywhere.

  They have made their unprofessional about my finances which has nothing to do with them not having a manager to return my calls nor address the issues they created. This is shady business tactics and I hope no one else fall victimized to this. Regardless of sponsorship or not you have no right to change the contract, subcontract without a customers consent and provide poor service.

  They did tell me to get bed casements and which the movers refused to put them on my beds. My mattresses did already have a waterproof casements but they are white the fact they dragged them on the truck will indeed dirty them and I need that cost refunded to me for damaging the three mattresses. I also looked for the mattress casements they asked me to buy but I did not seen them in my home as if they took them but my neighbor and I saw them put the beds on the truck without the brand new casements I bought. The fact they are not taking accountability and making it about payment should be a warning sign for everyone not to do business with them.

  
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:07/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently did a move with WeMoveAnywhere because they told me they were a legit moving company and BBB accredited. That was their highlight saying we have our own movers and we are fully accredited by BBB which was their selling point. I am not sure why would they lie. Also they ininitally told me my move would cost me $4673 but when the mover came, the mover didn't want to move any of my stuff for less than $10000. After hours of arguing, I ended up paying $8150 but this company shouldn't mention BBB anywhere because they are fraud, scam and are cheating other customers.

  Business Response

  Date: 07/25/2024

  Hello,

  Please find the attached signed document by the customer where they agreed to receive a refund. This was a formal settlement that the customer that the customer signed agreeing that the matter was resolved and they are excepting the refund offer. The Document also states by signing the agreement I agree that the matter is resolved and I will not take any further action to harm the moving company. The customer is now in breach of that agreement. Any further correspondence will be treated as defamation of our companies character and well will file suit.

  -We Move Anywhere

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22041778
  
  I am rejecting this response because I have never signed the document. The attachment included was the disclosure of initial estimate and not the document where I agreed to receive the payment waving any action however when I asked for settlement, the company did tell me to sign a document for a settlement of $200 which is way less than what I had to bear in damages and loss and that was the document I never signed and I never received any settlement fees from them. If the company keeps providing false document, I will take this to court to provide their false business.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/06/2024

  We have attached the signed contract that was completed by the customer and the activity from Abode as to them signing it. We have done nothing wrong in this case and followed the terms of our agreement.  If the customer feels the need to take legal action we have a full legal team here and are prepared to protect our company and take the matters to the Palm Beach County Court system if necessary. 

  -WMA management

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22041778
  

  
  Let me start here:
  
  I recently planned to move to ******, the state of *************. Thinking about this long move, I was trying to figure out the best ways for me to make a move especially when I was thinking about my 2 years old daughter as well. I looked at various options to move and especially my furniture which were almost brand new in shape because they werent used very much. I was debating on whether I should donate and sell most of them and not move them vs how much would it cost for me to move them. I brought in a few companies to quote for me to move those items and they were in the $10,000 to $11,000 range which I expected based on long distance. I initially thought I would sell what I could and donate the rest but I reached out to PODS, company that provides containers for move and move the containers after you load your items, Then PODS gave me a price of $5100 for 1600 cu ft container, this made more sense to me, because it was going to cost me way less than $10000 even after I got all the helpers.
  
  
  While looking for better options, I googled a few companies and I came across WeMoveAnywhere. Because I had put in my phone number, one of the representatives from the company called me on May 15, since I didnt want to go by the estimate based on my words, I asked if they could send someone and they said they dont have anyone currently and they could do a video call over the phone. I did a video call with a lady titled Account Manager called ***************************** and she gave me a quote of $3368 after getting all the inventory which was less than half of my planned expense with POD and since they were going to be packing and loading, that would have helped me tremendously as well so I agreed that was going to be the best option for me and I promised to keep in touch with them. She asked me for the deposit but since I was unsure about the moving date, I told her I will call her back once I have everything confirmed. 
  
  
  June 10, I got in touch with one of the rep again and I asked to talk to ******* but the person on the phone named ******* told me he did not know who that was and must have left the company. I told him I had talked to ******* before and she gave me a really good quote and I wanted to check if that quote was still valid. I did the same Video call with *******, he initially quoted me for around $6700 but since that was more expensive, I told him I was going to go with PODS but then he insisted he could lower down the price after talking to his manager. After a few minutes, he told me if I buy a packaging box for my TV and the mattress cover, the quote would go down to $4673. This was little over the initial quote but still below what would have cost me with PODS so I decided to go for it. He then asked for an initial deposit of $1212 which I told him I will pay later but he said that is not how it works and I ended up paying after verifying two things:
  
  
  FIRST, I highlighted this to him and asked him if the company 'WeMoveAnywhere' was a BROKER but he INSISTED saying they are NOT A BROKER company and they have their own moving trucks, I told him if they were brokers, I didnt want to do business with them regardless of cost and he kept saying NO, WE ARE NOT BROKERS. 
  SECOND, I asked about the deposit I paid, and he and the person who took my payment told me, my deposit will be fully REFUNDABLE if there are any issues in the future and I want to cancel my transaction.
  
  
  They kept telling me everything is fully guaranteed and can be canceled anytime. I agreed, paid the deposit and moved on.
  
  
  I received another call probably on Wednesday before the moving weekend from another guy named ******* who was from the ** team, I did a video conference again, showed him all my stuffs, he said there is a possibility the price could go up, I told him if the price is going up, I want to cancel and go with PODS and later he came back saying all good, he was just making sure. 
  
  
  The moving date was scheduled between June 21 and June 22, I got a call from the moving company on June 21st saying they had some issues with the truck and they wouldnt arrive till June 24th. On June 24th, the guy comes in, seemed very mad for whatever reason, he tours all around the house and says, it will cost me around $10,000 to move all these items but I told him, I had an agreement to move them for $4673 and he furiously declined and threatened to leave, I told him he can leave because $10000 was not what I planned for, then he told me to call the company where I had my agreement with. After many tries, I got in touch with someone from WeMoveAnywhere and she insisted the quote they gave me was just an estimate. I told them there was a reason I did a video conference with everyone so this argument would never come, in fact I had a video conference with them to look at every item, how can the estimate be so wrong and then she started making excuses about the width of mattress and other measurements that they can't estimate from video. If that's the case, then why do it. I asked her to give me back my deposit since they were fraud and I did not want to do business with them, and they said I could not get a ***** back from my deposit and this was all under agreement and I had signed with them. This was completely FRAUD. First you cant do what you promised in the beginning and then you DENY what you told me earlier. I work very hard for my money and I didnt have time for these kinds of lies, that was the reason I initially asked if they were BROKERS and they said NO. I asked them what the options were, the lady from WeMoveAnywhwere asked me to check with the driver what they can take based on the estimate and the driver furiously said nothing, one sofa and a 4 chair dining table. I had no options but to bow down and work with both the moving company '500Move' and BROKER company 'WeMoveAnywhere'. I asked WeMoveAnywhere if they can give me some kind of discount to compensate and they said, they could give me a refund of $200 *** if I sign a paper with them saying I dont take this matter further for example put in a bad review or the court, that paper is attached here too. This is something against the law, they are asking me to take the liberty away from my freewill of speech for money after they made me pay more than double the initial cost, I felt like this was like a bribery but worse.
  
  
  June 24th did not go well for me, first I had to be on a call for hours between the broker company WeMoveAnywhere and the moving company 500Move then getting lied to by both sides about price and materials. How can the initial price be doubled in a couple of weeks when I havent added a single item, in fact sold a couple if the company knew what it was doing. This company is lying in peoples faces to get their business and then they will put you in a trap where you cant do anything else. They are doing fraud business and for all that they did to me, I ask for a full refund of $8150 and another $10000 in damages they did to my items after the move which seems like they intentionally broke some of my stuff. This company should not be doing any business.
  
  
  If they had given me an initial quote of $9500 or whatever, I would probably have peace of mind on the day I moved or probably donate all of my items and save that money where I could buy furnitures in a new place but to get the business like that where they are lying to people and hurting people emotionally, there should be consequences.
  
  Sincerely,
  
  *******************************