ComplaintsforParadise Exteriors, LLC

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Windows do not fit the opening correctly. The windows were supposed to have insulation around windows to block noise and heat/air. The windows have about a 1/4 inch or larger around the windows that allows air and noise to come through the openings. The windows noise is loud and the windows pass heat and cold throught the windows. Paradise sent a County Inspector and I showed him the problems he agreed that the windows were not correctly installed. He asked if I had paid them and I said yes, he stated I should have not paid until the final inspection. Paradise sent an inspector from their office and he agreed that the windows should have insulation around the windows and volunteered to fix the windows but then called for permission and was hold not to fix them just write it down. He proposed installing spray window insulation foam, wood trim between the windows and walls, or regular fiberglass insulation. I called the office two weeks after and was told by one of the boss **** an Owner, that he would talk to the inspector and get back to me which he never did. The only person to contact me has been ***************************** to have a final inspection. She stated that it needed to be in my contract about insulation of windows.The Sells person assured me that they would have insulation around the window and it should reduce the noise level by about 90%. I can barely tell the difference from the old windows. My cousin has impact windows that block all noise from a loud street as did the impact windows I installed in my last house in ******* Bch. ******* from *********** The persons that installed the windows were 3 Cubans, a father and two sons that stated they did not speak English. But when I asked about the insulation in spanish they said there would be insulation. Upon return after a doctor *********** I and my wife saw the large areas around the window openings, which they covered with thin plastic stripping to hide the poor window fit/workmanship .

  

  Business response

  02/16/2024

  Paradise Exteriors has worked with ******************** in order to resolve the complaint.

  Thank you.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Date of contract 10/19/23 no communication windows not ordered and no permit gotten by City Now 1/19/1924. Run around by office-out of office-no return call and lied too. Just read other complaints by others. All true . Think twice by using Paradise Exterior. You will not have a Paradise Day

  

  Business response

  01/29/2024

  Paradise Exteriors received permit approval 1/22/23. The windows have been ordered and will provide an estimated time of arrival of the products from the manufacturer once received.

  Thank you.

  Customer response

  04/12/2024

   
  Complaint: 21169195
  
  I am rejecting this response because:Follow up with Paradise LLC.   Failed City of ****** inspections.   Had to pay otherwise said put Lien on property.   Did poor workmanship on window.   Was No communicate with the company.  Took over 6 months to put in window.  Three people put in windows that could not talk English.    Put in windows that were not all from the same manufacturer and never told.   No one from office new about construction of windows and no one answers my texts.   
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had instillation of 26+ hurricane windows to be installed right before thanksgiving 2023. They ruined and trashed our home. The workers broke 2 of our window ledges, left our doors opened when leaving to all the outside bugs, flies when my daughter was right upstairs and could say when they were leaving. They cut our tile by the sliding door, have slash marks in our stucco, ruined our shutters, concrete mixture all over our roof, the driveway, grass, splashed and running down the house so our recent stucco and paint job of $11000 looks like c*** They have glue on all the windows and now we have to figure how to get all this c*** off. Dents and chips in the foundation paint and splatter of white stuff by one inside window that they tried to fill in a hole. My home was filled with dust as they never covered anything. I have gone through 6 filters so far for my a/c and bought a bug zapper to get out everything they let in. To date have not finished dusting, washing and cleaning our home. They left these White strips all over the house and on my furniture. I was going to throw them away when I complained and was told they were needed after inspection which no one ever said nothing to me or my husband. They also left the screens in the garage and the sliding door screens on my lanai. I have had numerous calls to their rude secretaries whom at first one named ****** said I couldnt talk to a manager then after many calls someone was sent out and took pictures and nothing was ever done or called back to take care of. After the inspection one came out to put in the strips and couldnt finish because of no ladder. The office is rude & useless. We cant get a manager to address the abundance of deficits. So screens was put back in and 1 was missing & the sliding door screens cant go in. This is the most unprofessional, and biggest mistake to bring into the new year. We have spent $40,000 for windows and will not spend a cent more to fix their workers destruction. Help

  

  Business response

  01/25/2024

  Paradise Exteriors is scheduled for service with the customer on 2/2.

  Thank you.

  Customer response

  01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I also see  only a few to many pics that was submitted. But find this to be a start to the resolution but do not trust anything until they have been addressed. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have a contract that states I will have screen doors installed on my 2 sliding glass doors that were installed last September, and despite repeated efforts to reach Paradise Exterior, all my request have been unanswered.

  

  Business response

  01/18/2024

  Paradise Exteriors was able to come to a resolution with the customer.

  
  Thank you.

• Initial Complaint

  12/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6+ years ago Paradise Exteriors place hurricane impact windows throughout my house. This year in October 2023 I realized the wall had a crack and upon touching it, the wall was soaked. The wall was opened and it had severe water damage, down to the frame. On a closer look at the window, it appears that on installation they window were not sealed properly and some of the caulking had separated. My insurance company came out and inspected they said the window company was at fault and they denied the claim. I called Paradise they came to my home did a water test and determined the windows to be the issue. They said they would fix it and came a second time and opened holes in all of the walls with windows to find mold! They again said they would fix the issue and called a mold remediation company to do a test, the test was positive. Paradise came out again and brought a crew of workers to formulate how to fix. After several weeks of not hearing from them I got and email basically washing their hands and refusing to fix the damages caused by their negligence at installation. Furthermore refusing to fix the holes and destruction made by them this November 2023. This company is negligent, derelict, the business owners to are abusive **********. Who engage them. My family and I are breathing in mold with all opened walls, opened by them. They are saying my labor warranty was solely for one year but this is NEGLIGENCE at installation and now.

  

  Business response

  12/26/2023

  After reviewing the information and referring to your warranty on the contract for your windows the labor warranty was for a period of one year after installation of your products.

  Paradise Exteriors would recommend you contact your insurance provide the service to correct the issues for your home.

  Thank you.

  Customer response

  12/27/2023

   
  Complaint: 21013546
  
  I am rejecting this response because:

  My insurance company Citizens has denied my claim because the damage to my home was caused by Paradise Exteriors both for the negligence at installation in 2016 and the 2023 property damage (opening my walls). The ********' and their business accepted responsibility for the damage and entered my home with the 2023 verbal agreement to make my home whole and fix the damages. They visited my home 4 times before deciding the work was more than they wanted to do and bringing up some BS about a warranty which by the ways says nothing about negligent conduct on their part!!! *********************** brought ********************* and commenced demolition underneath my windows and throughout my home! They brought a mold company to take wall and air samples and paid for it. They are full of BS and menacing to their customers and **********! The ********* are predatory negligent business owners who caused damage to my property from 2016 to November 2023. My husband, my children, my pets and I are living in a home full of mold. We are two veterans suffering financial distress and health dangers because of *** and ************************
  
  Sincerely,
  
  Odileinis ******

  

  Business response

  01/02/2024

  Paradise Exteriors stands behind the previous statement.
  
  Thank you.

  Customer response

  01/02/2024

  I stand with my previos statement Paradise Exteriors LLC is a predatory company and the owners and their representatives are menacing to **********!!!!!!!!! 

  They caused property damage since 2016 to my home, through negligence and in 2023 they willfully and with malicious intent caused additional property damage through demolition.

  They gained entrance to my home under a verbal promise of repair with knowledge that they would not! The company should not be allowed to take advantage of their clients and *************************** should not be licensed.

  Customer response

  01/03/2024

   
  Complaint: 21013546
  
  I am rejecting this response because:

  I stand with my previos statement Paradise Exteriors LLC is a predatory company and the owners and their representatives are menacing to **********!!!!!!!!! 

  They caused property damage since 2016 to my home, through negligence and in 2023 they willfully and with malicious intent caused additional property damage through demolition.

  They gained entrance to my home under a verbal promise of repair with knowledge that they would not! The company should not be allowed to take advantage of their clients and *************************** should not be licensed.

  
  
  Sincerely,
  
  Odileinis ******

• Initial Complaint

  11/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ad appear on FB saying seniors/people on disability etc can get assistance with window replacement.when I filed it Out I was contacted by Paradise Exteriors I was ripped off $750 I have the entire thing documented I cancelled The next day via text To the salesman he said ok then cashed the check anyway Please help Me recover these funds Im filing in small claims court What else can I do?They need to be reported for unethical business I was totally taken advantage Im On social security disability and the sales Person knew that It Was An awful experience and I need that money returned I was lied to And made to believe the sales Man was truStworthy Of

  

  Business response

  11/22/2023

  Paradise Exteriors was able to come to a resolution with the customer.
  
  Thank you. 

  Customer response

  11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I cant Read the message but they returned my money

  Thank You

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/24/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed a contract on October 13, 2022. I gave a deposit of $20,000.00 with a balance of $11,500.00 to be financed upon completion. The engineer came a number of times, took pictures, measurements, **** diagrams, etc. I was promised a quick installation. I still have not gotten a date for the installation. I do NOT want my money back. I WANT the project finished. They claimed that they could not find an electrician to do the necessary electrical work for a few months. I found one in one day. Then they could not get a permit. They continue to stall. I was told that permits take 5 to 10 days to get approved. I called ************* permit ***** and was told it takes 1 day. It has been over a week since they applied for the permit. The electrical was approved, however, the windows and doors needs the contractor, (Paradise Exteriors) to contact the ************* to answer some questions. They have not for over a week. I want the job done. I am going to call the electrician to have him do the electrical work and have him charge Paradise Exteriors.

  

  Business response

  11/01/2023

  Paradise Exteriors has received the approved permit and will provide the customer with the estimated time of arrival of the products once received from the manufacturer.

  Customer response

  11/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2 of the front windows do not work properly..........One only opens 1/2 way.......The other one opens all the way........There are sort of ************* that don't work properly. They need to be greased, or replaced or whatever........We made 3 phone calls....No response........We sent them a fax on October 19.......No response..........We need a repairman to fix this problem

  

  Business response

  11/01/2023

  Paradise Exteriors is scheduled to complete the service tomorrow 11/2.

  Thank you.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 08/18/2023, I met with Paradise Exteriors sales rep in my home who made offer to replace my damaged roof and demanded down-payment of $4911 in order to receive a discounted price of $49,117 for the work. I signed attached agreement forms by computer using digital signature method. (No paper copy of agreement was provided.) Agreement digital copy was emailed to me containing pages to be used for cancellation and stating cancel option would end on 08/22/2023 (only 2 bus. days later). I chose to cancel on 08/22/2023 and signed the digital form using my computer and emailed the sales manager my signed cancellation forms with refund request of my deposit on 08/22/2023 [copy to the salesman]. Receipt of cancellation by sales manager was confirmed by his return email on the following day stating he was refusing my cancellation as it was by email. Contract stipulated only 48 hrs available for cancelling by "mail" (postal not stipulated). Denial email dated on 08/23/2023 was past his 48 hrs cancelling limit. Copy of my cancellation email was also sent to home office email address on 09/07/2023. The firm later requested my email signature for a "notice of commencement"!!! (not done) They never replied to my many requests for refund..

  

  Business response

  10/03/2023

  Paradise Exteriors did not receive a signed and dated cancellation described in the Notice of Cancellation by the cancellation date of 8/22/23 and have commenced with the project. 

  *To cancel this transaction, mail or deliver a signed and dated copy of this Cancellation Notice or any other written notice to
  *************************************************************************************

  We are awaiting for the customer to sign the *** form so we can submit to their building department. 

  Thank you.

  Customer response

  10/04/2023

   
  Complaint: 20691508
  
  I am rejecting this response because: 

  On 08/22/2023, I sent Sales Manager ****************** the signed and dated CANCELLATION FORM from the contract that I signed on 08/18/2023.  A message was attached to the form with the following statement:

  "I hereby cancel the repair contract immediately on August 22nd, 2023. 
  See attachment of your form showing my cancelation signed digitally by myself.
  Please refund my $4911.00 deposit."

  ****************** replied to my cancellation by email on 08/23/2023.  The contract with its cancellation and the email messages from me and the reply from ****************** were submitted to the BBB with my complaint. You may need to read all of my submissions at BBB to verify the information.
  

  Sincerely,
  
  *******************

  Customer response

  10/04/2023

  Please include these files with my complaint against Paradise Exteriors, LLC

  They contain the text of the two emails exchanged with the Paradise Exteriors sales manager, ****************** showing that he received my cancellation form sent on 08/22/2023.  [The previously submitted email copies cannot be viewed by the *** system.] 

  The copy of my signed and dated cancellation form from the original contract is online at *** as well.
  

  This should make the matter clear to the business.
  

  Thanks

  *******************
  

  

  Business response

  10/20/2023

  Paradise Exteriors was able to come to a resolution with the customer.

  Customer response

  10/21/2023

  Thank you so much for all of your assistance which now has resulted in full compliance by the company despite its insistence that they never received my cancellation messages.
  
  I have receive full payment of my $4911 refund by check which has been deposited.
  
  You may now close this case.  I would ask that you keep a record of how this company repeatedly lied about receiving my cancellation despite my submitting evidence that it was received by the sales manager within the 2 business days they had requested for cancellation. (Not the 3 days set by ******* law.)
  
  Thanks again.  I could not have done it without your assistance.
  
  Best regards,
  
  *******************
  ******************************************************************************
  Tel. ************

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I orderd windows in May of this year and still do not have them. We have been called and told they would be late 9/15/23. After all of these months they still cant ell me where they are and wont be scheduked for installation until they arrive and are now scheduling in OCTOBER!!!. It is amazing that no body can tell me wher the truck for today is and no way of finding out if windows are on it. I have a sick wife that needs to be in another state (**) for doctors and climate. our house here is to be sold but no buyers because no windows!! And we cannot begin to lok for new home until we get there. THERE SEEMS TO BE NOBODY AT PARADISE EVEN WILLING TO CALL AND CHECK STATUS.

  

  Business response

  10/09/2023

  Paradise Exteriors has completed installation and passed final inspection. We will be in contact with the customer to schedule a day to finish installing the trim.

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩