Business ProfileforBoynton Beach Marble & Granite, Inc.

On April 26, 2022 I signed the contract and paid a 50% deposit to purchase my kitchen counter tops with Boynton Beach Marble and Granite in Boynton Beach on High Ridge Road. The template was done on April 29th and the installation was scheduled fro May 11th. All of which I consider timely. The cost for materials, fabricaion and installation was $2925. I paid the balance upon the installation.I was so excited to be getting new kitchen counter tops. This company was recommended to me. My experience with selecting my slab with my sales rep was very nice, she was helpful. When the installation was scheduled 3 gentlemen showed up to my home. When they installed my counter tops the counter was over an inch too long. The person who did the template, obviously, didn't measure properly. Unbeknownst to me, they cut through my drywall and into the studs and shoved the counter top through my wall. Once I realized what they'd done, I called repeatedly for them to correct the problem and damage. No one would return my calls except my sales rep. I asked to speak with the manager and owner. They ended up sending two of the gentlemen who had installed my counter top out on May 13th to caulk my wall. They walked in with a roll of paper towels and a tube of caulk. I said that was not acceptable, they need to remove my counter top and fabricate it properly, reinstall it and repair the damage to my wall. I was told the were compensating me by caulking my wall They left without doing anything. After repeated calls to rectify the situation, eventually the owner called me back and said this was normal and happened all the time. After I continued to insist this was not normal, he said they would come out and repair it onsite. Ive called back and I havent heard from them again. Ive since paid another contractor to come out and repair the damage at my expense. $600. I would definitely NOT recommend this company. I would like to be reimbursed the $600.