ComplaintsforFirst Response Plumbing Sewer & Drain Services, Inc.
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Complaint Details
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Initial Complaint
09/24/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
'First Response Plumbing' was hired July 1st to fix the water pressure at my property located at **** Vista Way, Parkland FL XXXXX. Company sent unlicensed plumber *********** ******* *****, DLN #MXXX-XXX- XX-XXX-X, DOB 03/14/1982, registered at **** SE Arenson Ln, Port St Lucie, FL XXXXX' who collected the deposit in the amount of $1000 and never finished the project. The company refuses to take responsibility for the plumber. The plumber refuses to return the deposit.Business response
10/19/2021
Business Response /* (1000, 6, 2021/09/25) */ We are very disappointed in this review, we knew nothing about this transaction until after Mr. ******* contacted our office last week looking for **** who hasn't worked for our company since the end of July. MR. ***** ******* did NOT hire our company to do the work he is referring to, He hired our technician on the side for a discounted price and wired the money directly to the individual, just as all shady deals do, it went bad. The guy is not returning his phone calls or his money. We are fully licensed and insured for anyone who deals directly with our company. Mr. ******* is a previous customer who has paid us directly via credit card in the past so he is familiar with our payment process. If he says he didn't know not to pay the guy directly, its simply not true! Mr. ******* please provide documentation of this transaction and proof of payment to our company. We'll await his response, if none is provided we request this review be removed!
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Contact Information
20423 State Road 7 STE F6105
Boca Raton, FL 33498-6797
Business hours
Today,8:30 AM - 5:00 PM
MMonday | 8:30 AM - 5:00 PM |
---|---|
TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:30 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.