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About

About This Business

National Floors Direct is an industry-leading direct to consumer carpet and floor-covering sales and installation specialty service. 

National Floors Direct was founded in 2005, in Avon, Ma., and is family-owned and operated. With more than 85 years of history as innovators in the floor-covering industry, they have successfully pioneered the Name-Brand Next-Day installation floor-covering model. National Floors Direct's commitment to stellar service and use of only first-quality name-brand carpet and flooring products has fueled the company's growth throughout the North Eastern US.

Products and Services

Solid Hardwood Flooring, Engineered Hardwood Flooring, Laminate Wood Flooring, Laminate Tile Flooring, Luxury Vinyl TIle Flooring, Luxury Vinyl Plank Flooring, Carpet , Rugs, Area Rugs, Stair Runners, Hall Runners, Groutable Luxury Vinyl Tile, Waterproof Engineered Luxury Vinyl Flooring, CERAMIC TILE, NATURAL STONE, PORCELAIN TILE

Photos and Videos

Business Details

BBB File Opened:
3/16/2023
Business Started:
1/1/2005
Business Incorporated:
1/23/2006
Type of Entity:
Corporation
Related Businesses:
National Floors Direct
Number of Employees:
200

Additional Contact Information

Additional Email Addresses
Primary: Email this Business
Social Media
Facebook
Instagram

Additional Information

Refund and Exchange Policy

The Business States: National Floors Direct's refund policy is consistent with the federal, state, and local regulations for shop-at-home floor-covering installation.

Consumers can cancel their contract within three business days from the date the contract was signed.

Program Participation
BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

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