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Business Profile

Hot Tub Dealers

Beyondnice Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tub Dealers.

Complaints

This profile includes complaints for Beyondnice Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/7/2024 ordered (see email invoice pure text format and also Outlook format)Order wasn't manufactured at the time b/c I wasnt sure I was going to fix/repair my tub but after many weeks I finally fixed things so that I wanted to have the cover, and I let BeyondNice know to move forward.8/1/2024 order shipped The issue is that while the cover was fit to the size requested, the ***** which hangs down past the cover (about 3") "cuts in" on all 4 corners so that when the cover closes over the shell, it gets folded over itself between shell and cover instead of going straight down (see Pics) to hang over the corner as it should. This is a real drag on daily usage. The company offers a solution called "Split corner skirt" for $24 add-in: "Split corner skirts help prevent the skirt folding under the cover and leaking heat". The problem is as a consumer theres no way to know this is something that I would need, it wouldnt even cross my mind. If you look at the pictures, you'll see that the skirt cuts in at the corners instead of going straight down. The skirt doesnt follow the same vertical line as the cover above it, b/c if it did, then this wouldnt be an issue. All they needed to do was say the following, which I told them when I raised my complaint: "Tubs which flair/taper out at the top, ever so slightly (i.e. .5 inch) could be a candidate for this feature. Here is an example picture". If they said that, that would have immediately flagged to me that my tub could be a candidate. Instead they just assume people would know this, but as consumers how would we know this, this is for them to educate us as experts in *********** as far as I am concerned, this is a manufacturing DEFECT b/c the skirt pulls inward at the corners, the pictures show this clearly.They offered to fix it by doing the cutting of the skirt corners, but I would have to pay shipping back which I dont think I should have to pay for.******************************************************************

      Business Response

      Date: 09/06/2024

      Seller has been communicating directly with buyer, to resolve this issue. All the pictures indicate the buyer ordered the cover too small to fit his hot tub correctly. We offered the idea of cutting the skirting in the corners as a work around. However, the only proper fix would be to order another cover, just larger so it fits. We show the attached pic on our web site, where the buyers enter their measurements, so they know exactly how to measure for the skirting to hang properly. This buyer did not follow this method. Per buyer's request, we have offered to send a replacement panel to help with the situation at our hard cost. As of 9/6, we are waiting to hear more from buyer. Best, BeyondNice Hot Tub Covers

      Customer Answer

      Date: 09/19/2024

       
      Complaint: 22169110

      I am rejecting this response because:

      This is not yet resolved.  All they do is keep extending this by not answering all the questions, its just exhausting.

      Sincerely,

      ***** *********

      Business Response

      Date: 09/23/2024

      We continue to try to work with this customer toward a resolution, but there are few good options as the cover was simply ordered too small. Waiting to hear from customer.

      Best,

      ***

      Customer Answer

      Date: 10/02/2024

      I have taken a step of cutting the skirt on all 4 corners, though not "recommended" by the company, it was an option given. I am currently evaluating the results.

      Customer Answer

      Date: 10/03/2024

      Date Sent: 10/2/2024 1:48:50 PM
      I have taken a step of cutting the skirt on all 4 corners, though not "recommended" by the company, it was an option given. I am currently evaluating the results.

      Customer Answer

      Date: 10/16/2024

      Please reopen so that I can put in a final comment to this issue to be viewable by the public.

      thanks

      dd

      Customer Answer

      Date: 11/04/2024

      I am still going back and forth with the manufacturer. Keep in mind I am busy and not always checking my emails and so I may not respond to your emails or their emails right away but I do get to it. I just sent them an email

    • Initial Complaint

      Date:01/05/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for 2 foam inserts, they only sent 1. What can I do with 1/2 of a hot tub cover? I've repeated asked for ****** to send, I've disputed it with my credit card but am still out $$$. Please don't close out this review....consumers need to know about how this company operates. Citibank said BeyondNice is used to fighting these types of credit card disputes, that they do this all of the time.

      Customer Answer

      Date: 01/10/2024

      HI I reached out to the business AGAIN to ask for them to make the situation right.  

       

      Business Response

      Date: 02/07/2024

      BeyondNice has worked this out with the buyer, and will be sending the missing foam to the buyer. It should ship by end of February.

      Business Response

      Date: 02/07/2024

      We have come to an agreement with the buyer, and will be sending the missing foam panel, as the buyer has requested.

      Customer Answer

      Date: 02/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/10/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid BeyondNice $341 for 2 pieces of hot tub cover foam. I only received one, ****** told me for weeks he would send the other piece that it was his mistake. He never sent it, so I've paid for a product that i haven't received.

      Business Response

      Date: 12/12/2023

      The buyer opened a credit card dispute, and was refunded. Therefore, we did not send the remaining foam.

      Customer Answer

      Date: 12/13/2023

      ****** with Beyond Nice would not authorize the refund through the credit card company, I HAVE NOT BEEN REFUNDED. They mentioned that he gets disputes frequently that is why he refuses the credit back. See proof

       

      Customer Answer

      Date: 12/15/2023

       
      Complaint: 20987139

      I am rejecting this response because: ****** with Beyond Nice would not authorize the refund through the credit card company, I HAVE NOT BEEN REFUNDED. They mentioned that he gets disputes frequently that is why he refuses the credit back. See proof
       
      Sincerely,

      *****************************

    Beyondnice Corporation is NOT a BBB Accredited Business.

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