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Business Profile

Apartments

Affordable Housing Network LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have contacted affordable housing several times in regard to our free account which we can not access.We were charged for an upgrade on our account that we thought we had clicked on the do not upgrade, continue or charge.We were charged on Jan.3rd and on Jan.6th I contacted to cancel the pro upgrade. I spoke with a lady at length and she issued a refund.A couple weeks later we were locked out of the account and repeatedly called the phone number suggested but never could get through and our messages went unanswered. Now I am told that we must repay the charge that was refunded to us. How is it that we should repay a refund and be locked out of our free account?This is now and has been affecting our business.

    Business Response

    Date: 03/21/2025

    Thank you for bringing this matter to our attention. Were sorry for any inconvenience you experienced and appreciate the opportunity to make things right. 

    As of March 18, 2025, we reviewed your account and took the following actions:

    Waived the charge in question in full
    Extended your Premium Pro subscription by one month at no cost
    Verified your account information and ensured your access is fully restored
    Your account is now active through June 18, 2025, and all premium features have been reinstated.

    If you have any additional concerns or questions, were here to help. You can always reach our support team directly for further assistance at **************.
    We value your business and thank you for using **********************************************.


    Sincerely,
    ***** at **********************************************

    Customer Answer

    Date: 03/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. The website advertised $49.00 for one month for the plan I chose, but when I paid the invoice showed it to be $79.00 2. I used it to advertise for the rental unit, to have renters contact me, but I have not even received one phone call during the month that I paid for.3. When I tried to use the site's potential renters pool, I only used one time, and it said I reached the quota already.4. When I tried to log in to the site, it blocked my access.

    Business Response

    Date: 12/05/2024

    Thank you for sharing your experience, and we apologize for any confusion or inconvenience. The pricing discrepancy may be due to the payment frequency selected, as we offer different rates for monthly and annual billing. Please contact us at **************, and well be happy to resolve this.

    Were also sorry to hear about the lack of engagement and account access issues. Our team can review your listing and investigate these concerns to ensure everything is optimized for renters actively searching for housing. Dont hesitate to reach out so we can address these issues and make things right. We value your feedback and are committed to improving your experience with **********************************************.

    Customer Answer

    Date: 12/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:07/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please remove my address as an unavailable listing to promote your site without my permission. its been 4 years since it was rented out and we found tenants and closed the listing. Have reached out to customer service every year to remove it, to no avail.

    Business Response

    Date: 07/30/2024

    Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience this has caused. We have thoroughly reviewed your request and have removed your listing from our website. It is no longer visible, even as an unavailable property. We regret that previous attempts to address this issue were not successful. We appreciate your patience and understanding.

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Affordablehousing/section8.com has been charging my account 79 dollars for the past 6 months for a total of $474 dollars. I subscribed for one month on August 21 and then unsubscribed. They have been billing me for 5 months and I was not sent any kind of notifications via email. I reviewed my paypal statement and saw the reoccuring charges. I then reached out to Affordable housing network and spoke with a manager. She said they would only refund me $79 for the month of January and quickly rushed me off the phone.I did not authorize and unsubscribed from their services. They stated that my listing was put in active status in September and yet they continued to bill me. I want a refund on my monies. If I am not using your services why continue to bill me? This is predatory.If they are refunding me $79 dollars. They owe me $316 dollars for four months.

    Business Response

    Date: 06/10/2024

    Thank you for bringing this to our attention. We take your concerns very seriously and apologize for any distress caused by the recurring charges. Our subscription service operates on an auto-renewal basis, and it appears the auto-renewal was not turned off on your account. We understand how this can be frustrating, especially if you believed you had unsubscribed.

    Please know we are committed to improving our communication and customer support. Your feedback is invaluable in helping us make these improvements.
    If you have any further questions or need additional assistance, please do not hesitate to contact us at **************.

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a rental property. Buyer beware, I subscribed to the service. Then I tried to cancel the subscription. I was charged $177.00 for a three month renewal. I called and cancelled. I emailed several time with no response. I was finally able to reach someone today and I asked that I either be refunded in full or prorated because I did not cancel on the site which is very slow not responsive and full of click bait ads. Someone could have at least answered my multiple phone calls and email messages on the app and explain what I had to do. This is ridiculous. I have other properties to rent. However, you don't have to worry about me using this site again. This is a shame because a lot of people need housing right now.

    Business Response

    Date: 06/10/2024

    Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of a responsive platform and effective customer support. We regret that your attempts to cancel your subscription were not adequately addressed. Please note that our subscriptions are set to auto-renew.

    Since your feedback, we have removed many ads and improved the speed of our website to enhance user experience. We apologize for any lack of assistance you received when you tried to reach out.
    Should you have any further questions or need assistance, please contact us at **************.

Affordable Housing Network LLC is NOT a BBB Accredited Business.

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