ComplaintsforAir Today Contractors, Corp.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I hired and paid Air Today Contractors for a full a/c replacement as well as a full duct work system replacement. After several times of not getting responses from them, I had to have another contractor come to my home and help resolve an issue I was having. That contractor informed me, and showed me, that the duct work was NOT replaced in the entire house- only in the front of the house. The duct work that WAS replaced was sized incorrectly, which was causing the issue I was having of improper air flow. I reached out to the "owner" several times requesting a refund for the work not completed. He finally came to my house on August 25, 2021 so we could discuss the issue. He gave me, in writing, a promise to refund the full amount within 30 days. It has now been 64 days since we met, and he will not answer my phone calls or text messages. I am giving him one more week and I will be reaching out to a lawyer to file a lawsuit against him.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.