ComplaintsforComplete Business Solutions Group, Inc.
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Complaint Details
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Initial Complaint
11/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They won't stop sending me spam emails, Ive tried unsubscribing several times,I've even called them and asked to unsubscribe me. I was told to just ignore the emails if I don't want them.Initial Complaint
04/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
April 21,20221. At 4:10pm .. I live in one of the time out Rental homes . And when I flush my toilet it came up in my bathroom stink and tub. I called the rental office at 4:10 pm and the lady told me she will put In a work order. So I went to the office.. and asked her how long would that take. She said she don't know .. thats when I told her .. lady this is a Emergency. This can not wait until tomorrow. She looked at me like she don't care and got on the phone . This was at 4:30 pm so then she. Gets of the phone and tell me someone will be to your home .. it is now 5:36 pm and Noone has been here yet. This is the second time I have had. A problem like this with these peopleInitial Complaint
04/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I called 3/9/22 and cancelled our ** service for our business. We kept the voice line on our package. We returned our equipment on 3/18/22. I just received the next **** and the ** service was not cancelled. I called 2 times and the rep that answered told me to hang up and call the 800 number again then hung up on me. This is ridiculous business practice. Charter seems to always make you call several times before things are done right, and in the mean time keep charging for what you know longer want. When a customer cancels a service, then continues to be charged this is called THEFT. I would like our ** service to be cancelled on 3/9/22 and a credit to our account for this. Account name is ***************** ending in ****Initial Complaint
02/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In November of 2021 my grandmother said she was going to pay $12.99 for the landline and $49 for the installation, but for some reason her total came out to be $78. She paid with an atm card. Later on in February 2022 she was sent a tablet with out her knowledge and was charged $107 and was told she would be paying $35 a month from then forward, once again she never ordered this tablet and was charged for it without her permission. She spoke with them about this fraudulent charge, she spoke to 12 different people and finally one person said they would get it resolved but she hasn't heard back since. Then on 2.11.2022 a cell phone was delivered to her house from spectrum, shortly after she go it she got a call from spectrum from a man named Shawn asking if she got the cell phone and she said she did not order it and has no need for it as she already has a cell phone provided to her by me her grandson. Shawn told her to send both of them back and it would all be resolved. After the tablet incident she had her bank block charges from spectrum when she received the phone they charged her Barcley Credit card for the amount of $103 and she NEVER gave them this card as she does not use this card. She called Spectrum to ask how they got the card info from Barcley and the woman she spoke to said that she gave it to them and that she got the phone for her daughter, my grandmother hasn't spoken to her daughter in years and she would never need to buy a cell phone for her. She told the woman she didn't order it and the woman told her "Yes you did" my grandmother told them shes on a fixed income she cant afford a cell phone and that I her grandson got her a phone and have had her on my phone plan the woman told her because she ordered it she couldn't do anything. Once again she did not order it. Spectrums employees are taking advantage of my 82 year old grandmother and every time she calls they gaslight her or tell her its being taken care of and they fail to resolve it.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.