Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After requesting information and a modification to my agreement with ************** because I informed them I am working with a debt consolidation company their affiliated collection agency, Triton Recovery Group, began a pattern of escalating harassment.First, Triton contacted my employer directly, even though all of my communications with them were personal and no authorization was ever given to contact my workplace. I then issued a formal cease and desist letter to Triton Recovery Group, explicitly instructing them to cease all communications and harassment.Rather than comply, Triton called me three more times after receiving the cease and desist. On one of those calls, they stated they are not subject to cease and desist and would continue pursuing me regardless.After that, they escalated their tactics further they sent collection letters to a non-profit organization where I volunteer in a personal, unpaid capacity. This non-profit has no financial or legal connection to this matter, to my company, or to any business of mine. It is clear this was a targeted attempt to embarrass and harm my personal reputation and cause disruption in retaliation for me asserting my rights.Additionally, Triton sent an email to me previously that falsely appeared to come from Venmo, misrepresenting themselves and the origin of the debt communication.This is abusive, deceptive, and unethical behavior in violation of fair debt collection practices. It is now a matter of personal harassment and character attack well outside any legitimate collection activity. I am submitting this complaint so that BBB is aware of these tactics and to request investigation and corrective action.

• Initial Complaint

  Date:03/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Triton Recovery is sending inaccurate information to my customers and including my home address and full social security number. They are spoofing my phone and harassing my company and my customers. These practices are against the public interest, and harmful to my company and many others. They should be investigated in ******* and ***********.

  Business Response

  Date: 03/17/2025

  We are writing in response to the complaint filed regarding Triton Recoverys involvement in the collection efforts pertaining to Ms. ****** We would like to clarify that Triton Recovery is a third-party commercial collections agency that was retained by the actual creditor in this matter. Our role is to facilitate the recovery of outstanding commercial debts in accordance with industry standards and applicable laws. As part of standard commercial collection procedures, Uniform Commercial Code (UCC) lien notices were sent to vendors associated with the business to which Ms. ***** had previously sold her future receivables. These notices serve to notify relevant parties of the existing debt obligations and are a customary practice in commercial collections. Importantly, the information contained in these notices does not include Ms. ****** full Social Security Number nor her home address. We take the privacy and security of individuals and businesses seriously and ensure that sensitive personal information is handled appropriately. Triton Recovery has made consistent efforts to reach an amicable resolution with Ms. ***** since January 23, 2024. Despite our repeated attempts, we have not been able to settle the matter to a mutually agreeable conclusion. However, we remain open to working towards a resolution in good faith. Furthermore, we want to reiterate that Triton Recovery operates as a commercial collections agency and, as such, is not subject to the Fair Debt Collection Practices Act (FDCPA), which applies specifically to consumer debt collection. However, we are fully committed to adhering to all applicable laws, regulations, and ethical standards governing commercial debt collection practices. At no point have we engaged in any unlawful or unethical conduct in our handling of this matter. We appreciate the opportunity to address these concerns and provide clarity on our role and practices. Should there be any further inquiries, we are happy to provide additional information as needed.
  

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted multiple times to request the mailing address of Triton Recovery Group so I can send a formal Debt Validation Request, as per my rights under the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. 1692g. The company representative, *******, has refused to provide this information and has bypassed my request multiple times.Triton Recovery Groups refusal to disclose their mailing address is obstructing my legal right to dispute and validate the debt. This lack of transparency and compliance raises serious concerns about their business practices.I am requesting that Triton Recovery Group provide their official mailing address so I can send my written request and exercise my rights under federal law."*

  Business Response

  Date: 03/11/2025

  We are writing in response to the complaint referenced in your correspondence. Please be advised that this matter pertains to a commercial collections account in which the debtor executed an agreement to sell the future receivables of their business. Accordingly, the Fair Debt Collection Practices Act (FDCPA) is not applicable, as it governs consumer debt and does not extend to commercial transactions.
  Notwithstanding the inapplicability of the ****** Triton, as a fully licensed and bonded third-party commercial collections agency, has acted in good faith by validating the debt and providing the contract associated with this transaction, despite having no legal obligation to do so. Additionally, all requisite licensing and regulatory information regarding our agency is publicly available and compliant with applicable laws.
  The debtor has been unresponsive to multiple attempts at resolution. We remain committed to adhering to all relevant laws and regulations while pursuing this matter in a professional and lawful manner. Should you require any further clarification, please do not hesitate to contact us.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was contacted by a representative by the name of **** ***** after failed workout options **** ***** continue to call family and explain to them what we owed TinaGreer threatened to call the office in which she did call the office and threaten and told the staff they would not get payroll. This company unethical collection practices After contacting her and was unable to work out a settlement. **** ***** said that shes gonna call and continue to to harass, even though told her that at the time we could not work out a settlement agreement, the call continue she love messages call staff, and call family and friends,We are also found a complaint with the ************ commission this collection agency needs to be closed down. Their collection. Practice is unethical and no one should be bullied into paying anything to them.

  Business Response

  Date: 02/18/2025

  We are writing to formally clarify Triton Recovery LLCs role regarding the complaint filed. Triton Recovery is a fully licensed and bonded commercial collections agency. As a third-party servicer, we do not own the debt and have no authority to make decisions regarding its resolution. Our role is strictly to service accounts on behalf of the creditor, in full compliance with all applicable laws and regulations governing commercial collections.
  Furthermore, we want to make it explicitly clear that at no point did Triton Recovery make any threats, engage in harassment, or disclose unauthorized information to any third party. We adhere to strict policies and industry regulations to ensure that all communications remain professional, compliant, and within legal boundaries. Any assertion to the contrary is inaccurate.
  Any complaints or disputes regarding the resolution of the debt must be addressed directly with the creditor, as they are the only party authorized to make such determinations. While we are willing to facilitate communication when appropriate, ultimate decision-making authority rests solely with the creditor.
  We expect this clarification to be reflected accordingly. Please let us know if you require any additional information.

• Initial Complaint

  Date:12/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Triton Recovery Group due to their aggressive and unreasonable debt collection practices. They initially demanded a $1,300 down payment and $600 weekly payments, which were completely unaffordable. Despite my efforts to negotiate, their demands remain excessive and unrealistic.I no longer own or operate the business, and I am currently between jobs. Their continued demands for payment, including a proposed $200 weekly plan on a $27,000 debt, are impossible for me to sustain and would cause significant financial distress.I have already provided Triton Recovery Group with proof of my financial hardship, but they have refused to adjust their demands or work toward a fair and reasonable settlement plan.The payment plan Triton is insisting on is completely unmanageable given my circumstances, and their refusal to negotiate a fair settlement demonstrates a lack of willingness to work toward a reasonable resolution.

  Business Response

  Date: 01/23/2025

  Triton Recovery is a fully licensed and bonded commercial collections agency, engaged as a third party to recover the debt owed by our client. We take pride in our adherence to ethical practices and our commitment to maintaining transparency throughout the collections process. In response to the debtor's claim that we are not cooperating, we would like to clarify that we have requested specific information from the debtor to facilitate an appropriate resolution. Unfortunately, the debtor has not provided the necessary information to move forward. We remain ready and willing to cooperate in good faith, provided that the debtor complies with reasonable requests to supply the relevant details.
  It is also important to note that the resolution sought by the debtor is invalid and does not align with the terms of the debt or our clients expectations. While we are committed to pursuing a fair and equitable resolution, we must operate within the bounds of the debt agreement and applicable regulations.

  Customer Answer

  Date: 01/26/2025

   
  Complaint: 22737231
  
  I am rejecting this response because:
  

  Contrary to their claim, I have already provided the necessary documentation to demonstrate my financial hardship, including detailed bank statements. These documents clearly outline my inability to meet the payment terms they are proposing.

  The payment terms Triton Recovery Group continues to insist upon are entirely unrealistic and fail to reflect the financial evidence I have submitted. Their unwillingness to consider a reasonable compromise demonstrates a lack of genuine effort to resolve this matter fairly.

  I am requesting that Triton Recovery Group reassess my financial situation as detailed in the documentation provided and propose a resolution that is reasonable and achievable. I am committed to resolving this issue in good faith and hope that Triton Recovery Group will do the same.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 01/31/2025

  We are writing to clarify Triton Recovery LLCs role in relation to the complaint filed. Triton Recovery is a fully licensed and bonded third-party commercial collections agency. We are not the creditor, nor do we have the authority to make decisions regarding the resolution of the debt. Our role is solely to service the account on behalf of the creditor. Any complaints or disputes regarding the resolution of the debt must be addressed directly with the creditor, as they are the only party authorized to make such determinations. Triton Recovery remains committed to acting in accordance with all applicable laws and industry standards.

• Initial Complaint

  Date:11/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from ******* **** from Triton Recovery Group letting me know that they are now representing FAMILY BUSINESS for an outstanding debt. I responded informing ******* **** that I am a victim of human trafficking and that during this time I was being human trafficked. She dismissed everything I said and began harassing me. Asking about my email address, my other businesses etc. Why is that of any relevance? the fact is I did not take out any form of funding with family business, therefore I am not responsible for any debt that is fraudulent. Do you expect me not to regain control of my life email , bank account and life after being human trafficked? or do you expect me to kill myself? ******* **** I've noticed you have children to dismiss the fact that I have been through the worst part of my life what you did was try to victimize a victim. I asked you to cease and ***** until I go through the proper Chanels as I am a citizen of the ************** and mostly here now, Please file the proper paper work and take me to court. As you have overstepped. You were not trying to be of assistance you were trying to threaten and harass me

  Business Response

  Date: 11/22/2024

  I am writing in response to the recent complaint filed against ******************************** (Triton Recovery). We appreciate the opportunity to address and resolve any concerns raised. Firstly, it's important to clarify that Triton Recovery is a third-party, fully licensed, and bonded commercial collections agency. This complaint arises out of our attempt to collect on a business debt - not a consumer matter. The account was just placed into collections and on the first attempt, Ms. ********* had advised us that she was a victim. We had requested she provide us with proof (such as a police report) so we can take it back to our client. The account was put into an investigation status as we review this information further, but as of the date of this response, we had not received any evidence from her. We take pride in our commitment to transparency, professionalism, and ethical business practices. Triton Recovery is dedicated to maintaining the highest standards of service, and we regret any inconvenience this matter may have caused.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Person contacted my whole family posing as a bill collector for this company - Triton Recovery saying we owe them over $200,000 - threatening, harassing and intimidating looking for money. I've never heard of them, I don't owe them a ***** and they've sent several harassing text messages to multiple phones

  Business Response

  Date: 10/31/2024

  Please be advised this is a commercial debt and not a consumer debt. Triton Recovery is a fully licensed and bonded third party collections agency that was retained by **** (Cardone Training) to collect on the outstanding debt. Triton Recovery does not own the debt nor was it assigned the debt. Nonetheless, after further review, there were no harassing text messages as all the messages have been in compliance. 

• Initial Complaint

  Date:10/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed there on a ***ossession. When was finally able to make an appointment, the *** initially told me they didn't have my car or belongings, after back and forth for a min she located the account and told me they had my things. She scheduled me an appointment to get my personal belongings from the car. When I arrived at the place to get my things she eventually came out and acknowledge me, I noticed she just had 1 bag which was strange because we had just moved so I have tons of personal items in the car like baskets of clothes and shoes as well as bags and a CAR SEAT. This lady handed me a black bag filled with trash!!!!!! When I told her this was not all of my things she stated that's all we have and walked off. I had a $400 car seat in the vehicle because I have 3 year old toddler, so where is that, I had a 6 ton jack in the car that's gone, apple airpods, apple chargers, purse with cards there as well as clothes and shoes and they stole it all and walked away. This is not right. I read the reviews and complaints and this is a common practice of this company and something needs to be done. It bad enough that your car is being ***ossessed but then to to have the towing company to go in the vehicles and steal all of your personal belongings and nothing is being done is insane! They need to be stopped. I will also make a police ***ort and file a claim in magistrate court. I need my sons car seat and I need my ******** ****. That was my brothers stuff and they stole it. The airpods was my daughters and I just bought hose for her. This is not fair at all.

  Business Response

  Date: 10/31/2024

  This complaint was made to Triton Recovery LLC, however, we do not repossess cars and we do not know who this debtor is as she is not in our system. We believe this was erroneously filed. 

• Initial Complaint

  Date:01/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract with these liars regarding a collections account, which was done to assure they would resend restraint letters they issued to our clients to assume payments on our behalf. We've been making payments to them, one clients payments were released directly to this client in full, and yet I'm still having clients refuse to remit payment to us as Triton has not sent out the release letters. I've contacted them, and was assured this would be corrected and it has not. Not sure how we can make payments to them when they have our payments restrained. I'm not sure how else to get help at this point.

  Business Response

  Date: 01/19/2024

  Re:     BBB Complaint ID #********
              Company Name: Triton Recovery *********
              Date of Complaint: 1/18/****
  
  To Whom It May *********************** am writing in response to the recent complaint filed against Triton Recovery ********* (Triton Recovery), as indicated by the BBB Complaint ID #********. We appreciate the opportunity to address and resolve any concerns raised.
  Firstly, it's important to clarify that Triton Recovery is a third-party, fully licensed, and bonded commercial collections agency. This complaint arises out of our attempt to collect on a business debt.  Pursuant to the Settlement Agreement entered into on November 21, 2023, ****** ********* and ********************* had agreed to daily payment and a turnover of funds from a restraint hold. The Settlement Agreement also stated, Sellers agree to sign over and release any further accounts held by restraints.
  Pursuant to the conversation between Triton Recovery and ****************** on January 18, ****,Triton advised the release was sent to the third-party vendor back on November 21,2023 and we are not in control of the third-party vendor. We advised ****************** we had sent multiple follow-*** on November 21, 2023, November 23, 2023,December 1, 2023 and again yesterday to the email provided by ****************** on behalf of ******************.

  
  Back in December, ***************** advised there was a hold from another third-party vendor.  Triton had advised her that pursuant to our Settlement Agreement, those funds were to be applied to the balance and subsequently the account be released. Pursuant to the Settlement Agreement, Triton had sent a complete release to the third-party vendor on December 21, 2023 and again this morning, on January 19, ****. Unfortunately, Triton is not responsible for the delays by third-party vendors and cannot be held accountable for their processing times.  

  
  We take pride in our commitment to transparency, professionalism, and ethical business practices. Triton Recovery is dedicated to maintaining the highest standards of service, and we regret any inconvenience this matter may have caused.
  If you require any additional information or documentation to close this case, please do not hesitate to contact us at ******************************* We are more than willing to cooperate with the Better Business Bureau to ensure a complete and accurate understanding of the situation.

  
  Thank you for your attention to this matter, and we trust that this information will lead to the prompt closure of the complaint. We appreciate the Better Business Bureau's role in fostering fair and honest business practices.
  

   Sincerely,
  ******************************

• Initial Complaint

  Date:12/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization uses unethical and predatory practices. I engaged a lawyer in Aug to work with them for a settlement. They did not respond to any of their correspondences and continued to harrass me and family with aggressive and disrespectful phone calls. Approximately 2. 5 weeks ago they then put a lien on all of my payment processing acounts. My lawyer was able to get them to an agreement that was signed by both parties on 11/27. Their agreed upon payment was sent on 11/28 and the terms of the agreement were to release the liens. They confirmed they released the lien but on 11/29 they sent one of the payment processors a request to send them $6079 which they complied and they still are holding another 15k with the other payment processor stating they are requesting $8998 of that. Which is now a breach of contract on their end. My lawyers have been trying to get them to release the liens all week and it appears at this point they're being deceptive in their tactics. As of 12/1 they are still holding approximately 15k with the payment processors that well exceeds the agreed upon amount.

  Business Response

  Date: 01/03/2024

  Hello, 

  Please be advised we never received the initial complaint in regard to this matter. Pursuant to the documents provided by the debtor, this is a collections matter in relation to a business debt. The documents provided to the BBB do not show that any liens will be lifted, in fact, it states the debtor will be signing over further accounts being held. Please let me know what further information is needed from us or if we're able to provide a proper response. 

  Thank you!