ComplaintsforElectronic Locksmith, Inc.
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Complaint Details
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Initial Complaint
10/21/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been trying to collect a refund for parts I've returned, and have been recieved by electronic locksmith. I have been told repeatedly by their sales rep. R. Gayle G****, on the phone, and through multiple emails ( which I can produce) tbat my refund has been released to accounting, released by accounting, and to expect it shortly. I still have yet to recieve my refund. I'm owed $110.00 dollars for (2) T3 card readers ordered 6/18/21, and a full refund of $171.83 for my order placed 6/25/21. Both orders where returned with signatures through****. The screenshot image shows my******* credit acct. I used for purchases. I made all the payments, no refunds from electronic locksmithBusiness response
11/08/2021
Business Response /* (1000, 5, 2021/10/22) */ Contact Name and Title: Ken C********* President Contact Phone: 407-814-4974; 206 Contact Email: [email protected] We apologize for your bad experience. After looking into this we found that a credit was issued but the final step of refunding was not completed. This is 100% our mistake and does not reflect our approach to customer service. The refund has now been completed. We sincerely apologize that you had to take this step to get a resolution. We will be reviewing our process to make improvements so this does not happen again. Thank you and have a great day. Ken Consumer Response /* (2000, 8, 2021/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Electronic locksmith handled my dispute quickly and professionally.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.