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Find a Location

International Travel Solutions, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforInternational Travel Solutions, LLC

    Travel Club

    Additional business information

    Additional Info:
    Brent Hedrick, Managing Member, of International Travel Solutions, LLC, is also listed as the owner of Vacation Services of America, LLC, Branson, Mo.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    International Travel Solutions (ITS) offers a vacation travel membership that is sold to consumers by Vacation Services of America (VSA), an affiliated business.

    According to ITS savings can vary based on the complexity, length, season, location, quality of accommodations and the number traveling as well as availability and inventory. There are no discounts for airfare.

    Business Details

    Location of This Business
    8701 Maitland Summit Blvd, Orlando, FL 32810-5915
    BBB File Opened:
    9/29/2010
    Years in Business:
    13
    Business Started:
    5/21/2010
    Business Started Locally:
    8/31/2010
    Business Incorporated:
    5/21/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Contact Information

    Principal

    • Brent Hedrick, CEO/Owner

    Customer Contact

    • Brent Hedrick, CEO/Owner
    • Tom Wood
    • Sulema Gutierrez, Supervisor of Administration
    • Denver Wood
    • Mike Messenger, Manager of Branch in Branson
    Additional Contact Information

    Fax Numbers

    • (321) 972-2986
      Primary Fax
    • (407) 704-3672
      Other Fax

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/28/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    I had purchased the membership for a big money upfront ($2500). I tried to cancel but was declined. I didn’t want to pay $69 quarterly fee because I haven’t been able to utilize my membership benefit. When I stopped paying that fee, my account was suspended and I’m not able to login to my account, nor am I able to access any member services. My simple question is why did I pay that big money for? Why do they have to bill me just for the access to my account? This is a scam and I’m furious. I want my money back or activate my account.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Linda M

    1 star

    12/01/2023

    This so called company deserves 0 stars. We paid $16000 to them in 2016 and this group is a fraud. All they do is look on Priceline, etc. to find better prices for travel! Anyone can do that!!! This is a total rip off! In addition, we have to pay $69 per quarter for something we do not and will not use!! They have a presentation that makes this look like the best thing in the world, and is definitely is not. We would like to have our $16k refunded as well as all of the quarterly payments that we have made. This is ridiculous!!!

    International Travel Solutions, LLC Response

    12/08/2023

    Linda ****** RE: Review #189564 Dear Mrs. ******, International Travel Solutions is a licensed and bonded travel agency that has made a significant investment in technology to provide a platform that allows consumers the ease of use and creates a comparative pricing module, which in turn enables consumers to make a fully informed decision on discounted travel accommodations. To ensure a satisfactory experience for all members, ITS not only provides a white glove service but also removes all commissions in order to offer accommodations at net rates. Please note, ITS does not directly sell products and/or services to consumers. ITS works with different sales entities to market our platform and services. ITS does not receive any money paid to these entities. ITS receives a quarterly fee of $69.00 which has been canceled. While we understand Mrs. ******’s is requesting a full refund of $16,000.00, as previously mentioned ITS did not collect these funds thus we are unable to authorize and/or provide a refund. In the event Mrs. ****** would like to discuss the matter further, she may contact the entity in receipt of those funds. Additionally, International Travel Solutions management would love an opportunity to speak with Mrs. ****** regarding the benefits of her exclusive membership. Mrs. ****** may contact us at (888)-572-5784 Monday-Friday from 9 AM-6 PM EST. Sincerely, International Travel Solutions

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