ComplaintsforThe Mortgage Firm Inc
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Complaint Details
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Initial Complaint
03/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had a loan for about 4 years. PNC took over the loan 6-1-23. I have called the loan department several times looking for my 1098 form/information. Nobody answered the phone at all. Who can I contact for this information? Thank you in advance.Business response
04/17/2024
I am the Director of Servicing and Sub-Servicing Oversight for The Mortgage Firm and I am in receipt of the borrower's complaint. The borrower's 2023 Tax Form 1098 was mailed to the mailing address on record on January 03,2024. A TMF customer service representative will contact the borrower, within 24 hours, to re-send the Tax Form as requested in the complaint.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.