Customer ReviewsforSmith Volkswagen Ltd.

I was mislead by the financial department. I went to the dealer to purchase a vehicle which I did then returned with me my daughter so she could purchase a vehicle she was approved with no money down but her insurance was going to be 1000 per month so I was asked if I could get insurance for her I said sure then signed some paper work thinking it was for insurance even after I figured it out I went to the dealership the next day to let them know it was a mistake made they told me it was to late to make changes. I had a personal conversation with the staff when I brought my vehicle about what I’m going through with my daughter and how I was selling them my truck that I had in my daughters name to help her with her credit long story short her new car ended up in my name and now I had to go through having it repossessed because she missed the first payment. I want some of if not all the damages repaid to me for this problem I can be reached by email, text or call.

We have had several interactions with Mr. Wilson in regards to this transaction. We do not find it appropriate to go into detail on a forum such as this one. We do wish Mr. Wilson and his family member the best in regards to this vehicle transaction. 

A once amazing service department now quite the opposite. I would love to say my complaint is purely because it took 10 days to replace intake runner flap motors on a 2006 Audi A6 Avant, but it isn't. Everything that could have gone wrong did. Dropped off the car on the 22nd with Bobby, a service tech, stating it had a P2006 Engine code and I wanted to get an oil change while there. They stated they would do an engine diagnosis and figure out the issues. Later that day I was told it was the runner flap motors. Asked if that is near the intake valves and was told yes, so I gave them the okay to do the valve cleaning on top of the runner flap motors and oil change as they were already there. Agreed on the work being done and I was told to put down a 500 dollar deposit for the work to be done. All paid. All good. Talk to you soon. 26th rolls around and no word from Smith VW. I call and find out that they were waiting on a gasket and it would be done "early next week". 29th rolls around and still no word, so I call. I was told that day that they were waiting on 1 bolt. And that they most likely had the bolt in house, but never checked during the 3 days. Will be done tomorrow. The 30th rolls around and I get an email, not even a phone call stating that the valves are dirty and need to be cleaned with an extra 517.50 tacked on to the quote. Even though we had already discussed and agreed on getting the valves cleaned. . . At that point I drove down to the dealership to get a better idea of why this was taking so long. The service manager, Jason Willey, was nothing but dismissive, cold, and would not take responsibility. His catch phrase being "What do you want me to do about this?". Didn't even know much of anything of what was going on, what had happened leading to this issue, and also refused to acknowledge it as an issue. I demanded that the extra 517.50 be removed from the invoice. After much headache, that was what was done. When I asked why he didn't chime in when the car had been there for a week sitting, his response was "I deal with 50 jobs a day, do you think I can keep up with them?". Just constant excuse after excuse.

Parts delays held up the repair and miscommunication also played a role. We tried our best to make it up to the customer by discounting the repair. The customer started his complaint with "I will never do business here again," so that made it difficult to work with the customer towards a resolution. In the end, his vehicle was repaired.