Customer ReviewsforDiver Chevrolet LLC

Having already confirmed the problem with my car, I was in the process of calling around for quotes.  I began my search with my local dealer, Diver Chevrolet, who told me that before they could give me a quote they wanted to run some diagnostics.  I told them I didn't need diagnostics because the problem is already pinned down, and I'm just looking for a quote.  After many back and forths, I was conned into letting them look at my car, lulled into the false verbal promise that they would work with me and be reasonable on the diagnostic fee.  To reiterate, I never wanted a diagnostic run, I simply wanted a quote. Diver Chevrolet spent about 2 minutes diagnosing my car, and then called me back and told me exactly what I had already told them, literally giving me zero new information.  They then charged me $165 for the two minutes of their time and unreasonably quoted me $600 higher than the next dealer over.  I asked to speak with manager Jeff Knoll to see if he would be reasonable as they promised.  To my dismay, rather than waiving the bogus fee and valuing customer satisfaction, he was completely inflexible.  Diver Chevrolet had the opportunity to build goodwill with a community member, but instead used their corporate muscle to strong-arm me into paying their unreasonable fee.  Congratulations to them - they squeeze a little extra money out for their monthly numbers, but at what cost? Having spent mere seconds on diagnostics, a service that I did not even ask for, any small shop would have waived the fee entirely, or at least allowed me to apply the cost toward the repair.  Diver Chevrolet chose to hold my car hostage until I paid up.

Good morning Eric. We're sorry that your recent service experience did not go better. I have personally spoken with Our Service Manager Jeff Knoll who was very transparent with you throughout your discussions. You authorized us to proceed with a diagnostic review, something we must do in order to verify the concern and make the proper recommendations for repairs and you were responsible for paying that amount that you committed to pay. As a long standing member business with an A+ Rating for amicably resolving customer concerns, I am very willing to discuss and attempt to resolve your issues.

Brought my truck in at 8am for suspension work and oil change. Was told when I made the appointment that it would definitely be completed same day. When checking in the service advisor says they would need the truck for 3 days. 3 days for a 4-5 hour job? Will not be back, thanks for wasting my morning

Good morning Bryan and thank you for taking the time to let us know of your concerns. We're sorry that your anticipated expectation of the work that needed to done was going to take significantly longer. Our Service Manager Jeff Knoll or I am happy to discuss why there was such a discrepancy. Have a good weekend and please reach out if we can help clarify and at the very least, be able to have a better understanding of the situation.