ComplaintsforDiver Chevrolet LLC

• Initial Complaint

  12/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Was misled about a price on December 1st at 7 a.m. I took my car to Diver Chevrolet went to the front desk told the young man by connected with bed is not reading already knew that because we went to DMV three times they told us what to do all they told me it would be $89 to put it on the machine and then the guy called and says it's seven hundred and some dollars to find out what the problem is we already knew what the problem was all I needed him to do with replacement connector which would have cost me $400 I am disabled don't have a job I can barely walk I have several health issues and I cannot afford to pay no $700 and some dollars that they're asking me to pay to get my car back and I think it is an injustice the way they handled the situation of me being a woman.i can't afford it can someone please help me

  

  Business response

  12/02/2021

  Good morning and Thank you for making us aware of this customer concern. Ms. ***** dropped of her 2007 Equinox at 7:12 on 12/01/2021, the vehicle has never been here before and has 104,285 miles on it. Her concern was that the vehicle would not pass inspection, and the check engine light was on. She was quoted $89.00 for an initial evaluation of the vehicle, after spending about an hour looking onto in we found there was no communication on the hi-speed communication line, no module on the line were communicating to each other. At 10:05 on 12/01/2021 I called and spoke to Ms. ***** about where we were and what we needed to do to get a solid answer on what is causing the no communication, I explained that we needed an additional 4.0 hours ($640.00) to continue testing the modules on that communication line, (the BCM, TCM,ECM, GMLAN, AND EBCM) Ms. ***** at that time authorized the amount of $729.00, that was noted on the repair order per GM compliance requirements. We found all modules tested good all power and grounds, we found the data link connector (DLC) had no terminal tension on pin 6 as the culprit. Spoke with MS. ***** around 3:10 12/01/2021 about the repairs needed to correct concern. Ms. ***** declined repairs. In summary, we followed all proper procedures, obtained & documented customer's authorization to proceed with the work we performed. The paperwork that we have will support our position. We are more than willing to work with Ms. ***** on completing the repairs and if necessary arranging payment options that will hopefully make the repair cost manageable.

  Please share our desire to work with Ms. ***** now and in the future. We await your reply.

  Respectfully submitted,

  President

  Diver Chevrolet

• Initial Complaint

  04/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a used 2016 Chevrolet Cruz on 10/13/18. It started overheating 1 year later. Have taken car to Diver Chevrolet 5 times since 10/2/19 for the overheating issue. Each time they tell me they can't find the problem. 4/13/21, took my car to Mighty Muffler for a second opinion. They confirmed that the head gasket is leaking into cylinders 2 & 3 and recommended engine replacement. They even provided photo evidence of the issue. 4/19/21, took my car back to Diver Chevrolet for the 5th time. They claimed they saw no indication of the head gasket leaking despite proof from another mechanic, then charged me $588.00 to replace spark plugs and the ignition coil (ignition coil covered under warranty with $100 deductible). Diver has been lying to me and is trying to avoid replacing the engine per the warranty agreement. I am requesting that they honor the warranty and replace the engine as they are required to. Also requesting partial reimbursement for spark plug replacement.

  

  Business response

  05/03/2021

  Good morning and Thank you for alerting us of ****** *****'s concerns, issues that we are continuing to address and repair to her complete satisfaction. The most recent visit resulted in repairs for a misfire, a portion of the repairs being covered by MS *****'s extended warranty coverage. Ms ***** expressed a secondary concern of overheating in the past but not at present. A complete evaluation of the cooling system was performed and her vehicle road tested with no current leaks nor overheating experienced. We added dye to the system and have invited Ms ***** to return in cone week to have the system re-evaluated at no additional cost to the customer. We are currently awaiting her reply as to next steps. Ms ***** has also contacted General Motors about the concern and have offered to do re-evaluate for any current concern given the previous history of cooling system leaks. We as always appreciate the BBB's role in settling consumer concerns and hope to speak with her soon.

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